Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ship it quicker”

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Posted 2 years ago

Hi Dejan, we can assure you we are doing everything in our power to ensure dispatch and delivery delays are cut down. Unfortunately, these delays are largely out of our control and are a product of major courier companies changing their policies and procedures due to lockdown. Despite this, our warehouse team are working harder than ever to get orders out as quickly as possible. We appreciate your patience during these uncertain times we are in. Thankyou.

Posted 2 years ago

“Equipment is good, but delivery timeframes are atrocious.”

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Posted 2 years ago

I'm sorry to hear your experience with delivery times has been less than stellar. I'll be sure to pass this feedback on and work towards improving our service in the future. However, please note, due to Covid-19 this is largely out of our hands. We are doing everything in our power to combat delays, however they are streaming for the most part from our Couriers, not us. Thank you for taking the time to share your thoughts, it's always helpful when we know what customers are experiencing so that we can continue to improve! All the best!

Posted 2 years ago

“Good range of products and decent prices. Not the greatest communication, and fairly slow delivery (only received part of the order on first drop). Needed repeated prompts via email to get it resolved. I don’t think the company is dodgy, just a bit disorganised.”

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Posted 2 years ago

Hi, I'm sorry to hear that you had a less than perfect experience with us. I appreciate you taking the time to share your feedback and will pass it on to our team. We're always looking for ways we can improve our service and your input is valuable in this process. This has been a crazy time for us so we do apologize for the delays. We will strive to ensure your next experience with us is a much better one. We pride ourselves on being honest and straightforward with all of our customers so please don't hesitate to get in touch if there's anything else we can help you with or if there are any other products from Gym Direct that might interest you.

Posted 2 years ago

“We ordered 6 dumbbells (3 pairs). They have arrived one dumbbell at a time for the first 3 of 6. The other 3 have been delayed and still haven’t arrived.”

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Posted 2 years ago

Hey Stephen, please get in touch with support ASAP and we can help talk you through this one. Due to Covid, some orders are being split into multiple shipments depending on the item weight and size. This is outlined on your order/shipping confirmation. Rest assured, you'll receive the other parts of your shipment within a few days of each other if the items are in stock. Thanks mate

Posted 2 years ago

“Bought a pair of 5kg weigh plates but the metal sleeves are poorly finished and rough so I doubt I will ever put them on the bar. Low quality product.”

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Posted 2 years ago

Thank you for sharing your experience with the Rubber Olympic Weight Plates, Anthony. I'm sorry to hear that you're not satisfied with your purchase. We want all of our customers to be happy and enjoy our products as much as we do. Please contact us at 1300 488 866 so that we can make this right for you!

Posted 2 years ago

“Usually good. First order took 3 months which we were understanding of as all of Sydney had ordered things for the first covid lockdown. The next 2 orders were great. This order had the wrong weights delivered and then the courier for pick up to swap over just turned up with no notice from Gym Direct right on dinner time with a toddler. The correct weights have apparently shipped a few days ago but still haven't arrived.”

Helpful Report

Posted 2 years ago

Thanks for your review Louise. I understand that you've been waiting a while for the order to be delivered and we apologize if our courier has caused any inconvenience. As outlined, we are experiencing delays at the moment from dispatch and delivery and this includes some orders requiring split shipments as per new regulations. We'll make sure this is followed up with the appropriate team member to this is cleared up for you. Thanks for your patience.

Posted 2 years ago

“Thanks for your help guys!”

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Posted 2 years ago

Hi James, thanks for your feedback. We're sorry you were unhappy with the dispatch timeframe however this was clearly outlined on our website, and your products were dispatched within the written timeframe of 7-12 business days. We promise we are trying as hard as we can to ensure we meet the demands however unfortunately due to Covid-19 restrictions there isn't much we can do about that delay at this point in time. Regarding the weight plates, we can assure you it has nothing to do with products being left in the sun. The grease you noticed is a protective coating placed on all weight plates to ensure they don't erode or become damaged in the shipping process. It is a very standard practice in the fitness equipment industry. If there is anything we can do to assist you further with this please let us know! Gym Direct

Posted 2 years ago

“Gym Direct themselves are fine,unfortunately their delivery service has a lot of room for improvement, a lot!”

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Posted 2 years ago

Thank you for your recent review of our company, Constantinas. I'm sorry to hear that the delivery service was not up to your expectations. Covid-19 has changed the way our courier partners delivery their items, and the way we dispatch our products and we appreciate your understanding of this. We take customer feedback very seriously and will be sure to pass this on to the appropriate team members. All the best.

Posted 2 years ago

“I ordered a women's chrome barbell but I received a red one instead. They're the same thing so I won't bother going through the process of returning it. If they were out of chrome, I wish they would have told me first, and asked if I'd like a red one instead, or a refund.”

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Posted 2 years ago

Hi there, could we please have your contact details and order number so we can look into this matter further? Thankyou

Posted 2 years ago

“The whole purchase process was a bit confusing. Not bad just weird. There was no information on how to activate the 1 year free iFit. There doesn’t seem to be any after sales support. I’m having issues and I’m getting no response from gymdirect or proform.”

Helpful Report

Posted 2 years ago

We're so sorry to hear you've had a confusing experience Adam! We take customer experience very seriously at Gym Direct and never want our customers to feel the way you currently do. To activate your membership, you have to register on www.ifit.com.au and enter the 16-digit activation code on the back of the card you received. Then you can log-in with your account details on your cardio device. If you're still having issues, please give us a call and we will be able to help you over the phone. Have a great week!

Posted 2 years ago

“I was sent the wrong size jump ropes initially, which had to be sent back and reshipped. Minor inconvenience but still sucked nonetheless.”

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Posted 2 years ago

Hey Stevie, we're very sorry to hear about this mix-up, but glad we were able to get it sorted for you quickly. Enjoy your new ropes!

Posted 2 years ago

“This order was made because I ordered another rower which did not come in by the 'ETA', which was changed to two weeks later, then when I enquired after the second date it had not come in and they could not give me a firm date. The staff tried to be helpful but they could not give me the rower I had waited for.”

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Posted 3 years ago

Hi Matthew, thank you for your order and feedback. I'm sorry to hear that we couldn't fulfill your order as expected. We're working hard to ensure this doesn't happen again in the future.

Posted 2 years ago

“Website not very clear. Make sure you click onto each individual item and read thoroughly.”

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Posted 3 years ago

“Good service but disappointed with the quality of the gym mat. Also delivery is expensive.”

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Posted 3 years ago

“Purchasing was easy however, tracking information shows as booked for delivery by the 15/03/21 and I still haven’t received my order and it’s the 21/03/21 other than that great service.”

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Posted 3 years ago

“Decent products, customer service alright, service in general could be better. Delivered one order in multiple trucks on different days. Labels items in stock that aren’t in stock. But overall some decent items.”

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Posted 3 years ago

“Delivery takes too long hurry it up”

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Posted 3 years ago

“I bought the adjustable dumbbells and the locks seem to slightly come loose extremely quickly (not to a dangerous level, but its not reassuring when you hear the weights moving slightly). However, the bench is good.”

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Posted 3 years ago

“I was a little confused when I received a message to say it was arriving for it not to appear for another week without any further information supplied.”

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Posted 3 years ago

“Gym equipment is spot on. The delivery company they used didn’t deliver my items safely and items were lost in the packages . Still awaiting a reply for what I can do about that .”

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Posted 3 years ago

Gym Direct is rated 4.4 based on 1,489 reviews