Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,846 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was bad and they didn’t even ring the unit. Boxes were broken and the product is scruffed”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear about your delivery experience with Gym Direct. We take pride in our customer service and are always happy to help when there is an issue with a delivery or product quality. If you can send us more information through our email sales@gymdirect.com.au - that would be great so we can investigate in advance. Thanks!

Posted 4 years ago

“I am disappointed because I still don't have the cable attachments after ordering on the 25th September. Other deliveries of the cable machine itself and another attachment from other companies arrived in 4 business days. Chris from Gym Direct was good and tried to expedite delivery but 2 promised dates were not met after I stayed home all both days. I realise it's not Gym Directs fault but I purchased from Gym Direct . If the other companies had similar delivery times I would understand but they were surprisingly quick.”

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Posted 4 years ago

“Actually still awaiting delivery. Order place Thursday night 30 September. Covid delaying delivery to Canberra? Cheers Ross”

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Posted 4 years ago

“Hi, The ordering system worked well. Stock is good. I'm still awaiting delivery however. I assume Covid has something to do with the delay in delivery to Canberra. Kind regards Ross 0414 537 242”

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Posted 4 years ago

“Online customer was helpful, and it was one of the only places with dumbbell sets in stock over Covid lockdowns. Communication about the order was good and delivery time reasonable. The dumbell quality is decent, the weights don't loosen as easily as some other sets. But the packaging when it arrived, let's say it had seen better days. The boxes were dirty and torn, exposing the products inside. The products themselves were quite dirty, I'm not sure if it was lubricant, rust or dirt, and they were a little scuffed up. After a good clean everything was fine, but it's not a positive experience receiving new products that don't look new, but rather like they've sat in the corner of the warehouse for a while.”

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Posted 4 years ago

“Good mail order service and delivery.”

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Posted 4 years ago

“I am still waiting on 10kg dumbbells They were in stock when purchased but didn't come with the others I ordered.”

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Posted 4 years ago

“I have not received the pair of 25kg dumbbells please let me know if they are on the way”

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Posted 4 years ago

“Unfortunately the product had a major manufacturing problem. I was able to rectify this myself by drilling holes through the steel and I was given a partial refund, which was good, but would hope that the quality of the product would have been better up front.”

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Posted 4 years ago

“Great product selection and prices however took 2 weeks to dispatch my order. No updates on my order in that 2 weeks but about 10 marketing emails to buy more items.”

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Posted 4 years ago

Thank you for your feedback. I'm sorry to hear that the dispatch of your order took a while and hope it didn't interfere with anything important. I'll make sure our team is aware of this so we can improve our processes in this area. We really appreciate you mentioning how great the product selection and prices are though!

Posted 4 years ago

“Cant review yet as i havent received my order yet”

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Posted 4 years ago

Thank you for your patience Janette, we will be in touch with an update on the status of your order and I sincerely apologize for any inconvenience this has caused.

Posted 4 years ago

“I received the incorrect weight plates and am still waiting for the new set to be sent.”

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Posted 4 years ago

Thank you for your patience with this Hector. We apologize for the inconvenience and appreciate your understanding as we work to get you what you need. We are happy to hear that our customer service has been helpful during this time and we'll continue to do everything we can to ensure a positive experience.

Posted 4 years ago

“I’m still waiting for the delivery”

Helpful Report

Posted 4 years ago

Hi Andrew, thank you for your review. I'm sorry to hear that the delivery has been delayed. Our fulfillment team is working hard to get your order out to you as soon as possible and we'll be in touch with updates on the status of this order. If there's anything else I can do at this point, please let me know!

Posted 4 years ago

“Product quality is great however my order was shipped to the wrong house and after contacting the customer service team I got one email back and never anything more. Luckily I figured out the house it was delivered to and got my order myself but if I didn’t I never would’ve received it. Don’t think this is their fault and was just a mistake.”

Helpful Report

Posted 4 years ago

Hi Holly, I'm sorry to hear your order was delivered to the wrong house. We take great pride in our customer service and want you to be 100% satisfied with your Gym Direct experience. I've reached out to our shipping team about this issue and will make sure that they are aware of it so that we can prevent it from happening again in the future. If there is anything else I can do for you, please let me know. Thank you for letting us know!

Posted 4 years ago

“Ship it quicker”

Helpful Report

Posted 4 years ago

Hi Dejan, we can assure you we are doing everything in our power to ensure dispatch and delivery delays are cut down. Unfortunately, these delays are largely out of our control and are a product of major courier companies changing their policies and procedures due to lockdown. Despite this, our warehouse team are working harder than ever to get orders out as quickly as possible. We appreciate your patience during these uncertain times we are in. Thankyou.

Posted 4 years ago

“Equipment is good, but delivery timeframes are atrocious.”

Helpful Report

Posted 4 years ago

I'm sorry to hear your experience with delivery times has been less than stellar. I'll be sure to pass this feedback on and work towards improving our service in the future. However, please note, due to Covid-19 this is largely out of our hands. We are doing everything in our power to combat delays, however they are streaming for the most part from our Couriers, not us. Thank you for taking the time to share your thoughts, it's always helpful when we know what customers are experiencing so that we can continue to improve! All the best!

Posted 4 years ago

“Good range of products and decent prices. Not the greatest communication, and fairly slow delivery (only received part of the order on first drop). Needed repeated prompts via email to get it resolved. I don’t think the company is dodgy, just a bit disorganised.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear that you had a less than perfect experience with us. I appreciate you taking the time to share your feedback and will pass it on to our team. We're always looking for ways we can improve our service and your input is valuable in this process. This has been a crazy time for us so we do apologize for the delays. We will strive to ensure your next experience with us is a much better one. We pride ourselves on being honest and straightforward with all of our customers so please don't hesitate to get in touch if there's anything else we can help you with or if there are any other products from Gym Direct that might interest you.

Posted 4 years ago

“We ordered 6 dumbbells (3 pairs). They have arrived one dumbbell at a time for the first 3 of 6. The other 3 have been delayed and still haven’t arrived.”

Helpful Report

Posted 4 years ago

Hey Stephen, please get in touch with support ASAP and we can help talk you through this one. Due to Covid, some orders are being split into multiple shipments depending on the item weight and size. This is outlined on your order/shipping confirmation. Rest assured, you'll receive the other parts of your shipment within a few days of each other if the items are in stock. Thanks mate

Posted 4 years ago

“Bought a pair of 5kg weigh plates but the metal sleeves are poorly finished and rough so I doubt I will ever put them on the bar. Low quality product.”

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Posted 4 years ago

Thank you for sharing your experience with the Rubber Olympic Weight Plates, Anthony. I'm sorry to hear that you're not satisfied with your purchase. We want all of our customers to be happy and enjoy our products as much as we do. Please contact us at 1300 488 866 so that we can make this right for you!

Posted 4 years ago

“Usually good. First order took 3 months which we were understanding of as all of Sydney had ordered things for the first covid lockdown. The next 2 orders were great. This order had the wrong weights delivered and then the courier for pick up to swap over just turned up with no notice from Gym Direct right on dinner time with a toddler. The correct weights have apparently shipped a few days ago but still haven't arrived.”

Helpful Report

Posted 4 years ago

Thanks for your review Louise. I understand that you've been waiting a while for the order to be delivered and we apologize if our courier has caused any inconvenience. As outlined, we are experiencing delays at the moment from dispatch and delivery and this includes some orders requiring split shipments as per new regulations. We'll make sure this is followed up with the appropriate team member to this is cleared up for you. Thanks for your patience.

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,846 reviews