Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great soccer ball but took way too long just to get it delivered.”

Helpful Report

Posted 2 years ago

Hi Ted, thank you so much for your feedback. I am sorry to hear that the wait time was too long and we will look into this issue further with our fulfillment team. We are committed to providing a five-star customer experience and want you to know that your comments have been noted. If there is anything else we can do for you please let us know!

Posted 2 years ago

“Still haven't received my order. Ive called about my order twice and each time I was told it would be here within a week. The last call was 2 weeks ago. If you know it will take over a month to arrive, just tell that to your customers. Overpromising just looks bad.”

Helpful Report

Posted 2 years ago

Jennifer, I'm sorry to hear about your experience. We are committed to providing the best customer service possible and want you to know that we take feedback seriously. I have checked our records for your order. and we have refunded you and sent the notification email on November 17th. Thank you for being patient with us during this time - we're always happy to assist!

Posted 2 years ago

“I’m still waiting on my order.”

Helpful Report

Posted 2 years ago

“This review might be worth a 5 it might be worth a 2. I'm not sure yet as I haven't received the item yet. I made this order on the 13th of October and I expected delays for dispatch due to covid, which was made clear at time of purchase. But the item has now been with border express for 10 days. Their tracking said it was on board for delivery last week but it wasn't delivered and nobody has contacted me or updated me since it hasn't been delivered. No issue with Gym Direct themselves, just one of the delivery partners they use.”

Helpful Report

Posted 2 years ago

Hi Lachlan, thanks for your review. I'm sorry to hear that you're experiencing delays with the delivery of your order and hope this has not affected your experience with Gym Direct. We work closely with our couriers to ensure items are delivered as quickly as possible but we cannot control how they handle their deliveries or any unforeseen circumstances that may arise during transit. If there is anything we can do to help please let us know and we'll be happy to assist.

Posted 2 years ago

“Would love to give a review but have yet to receive my order!”

Helpful Report

Posted 2 years ago

“The site is great and processess easy and intuitive. still have not seen the goods though. The tracking on Direct Freight is "in Transit" and still not delivered. should i call them to organise a pick up at their Townsville depot as that is the last place the good show up on their tracker?”

Helpful Report

Posted 2 years ago

“Delivery was bad and they didn’t even ring the unit. Boxes were broken and the product is scruffed”

Helpful Report

Posted 2 years ago

Hi, I'm sorry to hear about your delivery experience with Gym Direct. We take pride in our customer service and are always happy to help when there is an issue with a delivery or product quality. If you can send us more information through our email sales@gymdirect.com.au - that would be great so we can investigate in advance. Thanks!

Posted 2 years ago

“I am disappointed because I still don't have the cable attachments after ordering on the 25th September. Other deliveries of the cable machine itself and another attachment from other companies arrived in 4 business days. Chris from Gym Direct was good and tried to expedite delivery but 2 promised dates were not met after I stayed home all both days. I realise it's not Gym Directs fault but I purchased from Gym Direct . If the other companies had similar delivery times I would understand but they were surprisingly quick.”

Helpful Report

Posted 2 years ago

“Actually still awaiting delivery. Order place Thursday night 30 September. Covid delaying delivery to Canberra? Cheers Ross”

Helpful Report

Posted 2 years ago

“Hi, The ordering system worked well. Stock is good. I'm still awaiting delivery however. I assume Covid has something to do with the delay in delivery to Canberra. Kind regards Ross 0414 537 242”

Helpful Report

Posted 2 years ago

“Online customer was helpful, and it was one of the only places with dumbbell sets in stock over Covid lockdowns. Communication about the order was good and delivery time reasonable. The dumbell quality is decent, the weights don't loosen as easily as some other sets. But the packaging when it arrived, let's say it had seen better days. The boxes were dirty and torn, exposing the products inside. The products themselves were quite dirty, I'm not sure if it was lubricant, rust or dirt, and they were a little scuffed up. After a good clean everything was fine, but it's not a positive experience receiving new products that don't look new, but rather like they've sat in the corner of the warehouse for a while.”

Helpful Report

Posted 2 years ago

“Good mail order service and delivery.”

Helpful Report

Posted 2 years ago

“I am still waiting on 10kg dumbbells They were in stock when purchased but didn't come with the others I ordered.”

Helpful Report

Posted 2 years ago

“I have not received the pair of 25kg dumbbells please let me know if they are on the way”

Helpful Report

Posted 2 years ago

“Unfortunately the product had a major manufacturing problem. I was able to rectify this myself by drilling holes through the steel and I was given a partial refund, which was good, but would hope that the quality of the product would have been better up front.”

Helpful Report

Posted 2 years ago

“Great product selection and prices however took 2 weeks to dispatch my order. No updates on my order in that 2 weeks but about 10 marketing emails to buy more items.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I'm sorry to hear that the dispatch of your order took a while and hope it didn't interfere with anything important. I'll make sure our team is aware of this so we can improve our processes in this area. We really appreciate you mentioning how great the product selection and prices are though!

Posted 2 years ago

“Cant review yet as i havent received my order yet”

Helpful Report

Posted 2 years ago

Thank you for your patience Janette, we will be in touch with an update on the status of your order and I sincerely apologize for any inconvenience this has caused.

Posted 2 years ago

“I received the incorrect weight plates and am still waiting for the new set to be sent.”

Helpful Report

Posted 2 years ago

Thank you for your patience with this Hector. We apologize for the inconvenience and appreciate your understanding as we work to get you what you need. We are happy to hear that our customer service has been helpful during this time and we'll continue to do everything we can to ensure a positive experience.

Posted 2 years ago

“I’m still waiting for the delivery”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you for your review. I'm sorry to hear that the delivery has been delayed. Our fulfillment team is working hard to get your order out to you as soon as possible and we'll be in touch with updates on the status of this order. If there's anything else I can do at this point, please let me know!

Posted 2 years ago

“Product quality is great however my order was shipped to the wrong house and after contacting the customer service team I got one email back and never anything more. Luckily I figured out the house it was delivered to and got my order myself but if I didn’t I never would’ve received it. Don’t think this is their fault and was just a mistake.”

Helpful Report

Posted 2 years ago

Hi Holly, I'm sorry to hear your order was delivered to the wrong house. We take great pride in our customer service and want you to be 100% satisfied with your Gym Direct experience. I've reached out to our shipping team about this issue and will make sure that they are aware of it so that we can prevent it from happening again in the future. If there is anything else I can do for you, please let me know. Thank you for letting us know!

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,489 reviews