Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,764 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,764 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a women's chrome barbell but I received a red one instead. They're the same thing so I won't bother going through the process of returning it. If they were out of chrome, I wish they would have told me first, and asked if I'd like a red one instead, or a refund.”

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Posted 4 years ago

Hi there, could we please have your contact details and order number so we can look into this matter further? Thankyou

Posted 3 years ago

“The whole purchase process was a bit confusing. Not bad just weird. There was no information on how to activate the 1 year free iFit. There doesn’t seem to be any after sales support. I’m having issues and I’m getting no response from gymdirect or proform.”

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Posted 4 years ago

We're so sorry to hear you've had a confusing experience Adam! We take customer experience very seriously at Gym Direct and never want our customers to feel the way you currently do. To activate your membership, you have to register on www.ifit.com.au and enter the 16-digit activation code on the back of the card you received. Then you can log-in with your account details on your cardio device. If you're still having issues, please give us a call and we will be able to help you over the phone. Have a great week!

Posted 4 years ago

“I was sent the wrong size jump ropes initially, which had to be sent back and reshipped. Minor inconvenience but still sucked nonetheless.”

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Posted 4 years ago

Hey Stevie, we're very sorry to hear about this mix-up, but glad we were able to get it sorted for you quickly. Enjoy your new ropes!

Posted 4 years ago

“This order was made because I ordered another rower which did not come in by the 'ETA', which was changed to two weeks later, then when I enquired after the second date it had not come in and they could not give me a firm date. The staff tried to be helpful but they could not give me the rower I had waited for.”

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Posted 4 years ago

Hi Matthew, thank you for your order and feedback. I'm sorry to hear that we couldn't fulfill your order as expected. We're working hard to ensure this doesn't happen again in the future.

Posted 3 years ago

“Website not very clear. Make sure you click onto each individual item and read thoroughly.”

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Posted 4 years ago

“Good service but disappointed with the quality of the gym mat. Also delivery is expensive.”

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Posted 4 years ago

“Purchasing was easy however, tracking information shows as booked for delivery by the 15/03/21 and I still haven’t received my order and it’s the 21/03/21 other than that great service.”

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Posted 4 years ago

“Decent products, customer service alright, service in general could be better. Delivered one order in multiple trucks on different days. Labels items in stock that aren’t in stock. But overall some decent items.”

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Posted 4 years ago

“Delivery takes too long hurry it up”

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Posted 4 years ago

“I bought the adjustable dumbbells and the locks seem to slightly come loose extremely quickly (not to a dangerous level, but its not reassuring when you hear the weights moving slightly). However, the bench is good.”

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Posted 4 years ago

“I was a little confused when I received a message to say it was arriving for it not to appear for another week without any further information supplied.”

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Posted 4 years ago

“Gym equipment is spot on. The delivery company they used didn’t deliver my items safely and items were lost in the packages . Still awaiting a reply for what I can do about that .”

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Posted 4 years ago

“Not too bad except for the absurdly long delivery times (6 weeks +).”

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Posted 4 years ago

“product was fine, but got my name wrong when asking for this review #tactless”

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Posted 4 years ago

“Very long to receive my shipment, longer than the eta... was constantly ringing and asking the staff.”

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Posted 4 years ago

“The product as received was good however the shipping was late and convoluted. Between an email confirmation of dispatch and receiving the items, a few weeks passed. This was compounded by uncertainty between the courier and Gym Direct whether the order was dispatched and received by the courier or not (both parties claimed that the other had the item). Subsequently the courier did not communicate well and had I not phoned the courier and negotiated a solution, they would not have attempted delivery as I live in a regional location along a steep road.”

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Posted 4 years ago

“No communication to advise the rest of the order was coming. Would have been much better customer service if you explain that only half the order was being sent and that the other would be sent later on”

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Posted 4 years ago

“The product range available is excellent, some flaws but hey, nothing and no one is perfect. Communication (or should I say the lack thereof) with your clients is by far the most disappointing part of your business. Having to chase up multiple times for updates after waiting weeks on end is unacceptable. I really want to give more than three start. However, with the disappointingly poor customer service I'm not able to give more.”

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Posted 4 years ago

“Happy with the products, not happy with having to pay $159 for a taillift delivery that was not even used on delivery, and not happy that gym direct brushed off this complaint and blamed the courier side and did not offer to pursue the issue with the courier.”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,764 reviews