Gym Direct Reviews

4.4 Rating 1,489 Reviews
83 %
of reviewers recommend Gym Direct
4.4
Based on 1,489 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Gym Direct Reviews
Gym Direct 1 star review on 2nd February 2024
Renée Town****
Gym Direct 5 star review on 2nd January 2024
Aaron Valv****
Gym Direct 5 star review on 2nd January 2024
Aaron Valv****
Gym Direct 5 star review on 22nd December 2023
Paul N****
Gym Direct 5 star review on 26th October 2023
Ann K****
Gym Direct 5 star review on 8th October 2023
Travis Bat****
Gym Direct 5 star review on 17th September 2023
Andrea Fuentes To****
115
Anonymous
Anonymous  // 01/01/2019
Not too bad except for the absurdly long delivery times (6 weeks +).
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Posted 3 years ago
product was fine, but got my name wrong when asking for this review #tactless
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Posted 3 years ago
Very long to receive my shipment, longer than the eta... was constantly ringing and asking the staff.
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Posted 3 years ago
The product as received was good however the shipping was late and convoluted. Between an email confirmation of dispatch and receiving the items, a few weeks passed. This was compounded by uncertainty between the courier and Gym Direct whether the order was dispatched and received by the courier or not (both parties claimed that the other had the item). Subsequently the courier did not communicate well and had I not phoned the courier and negotiated a solution, they would not have attempted delivery as I live in a regional location along a steep road.
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Posted 3 years ago
No communication to advise the rest of the order was coming. Would have been much better customer service if you explain that only half the order was being sent and that the other would be sent later on
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Posted 3 years ago
The product range available is excellent, some flaws but hey, nothing and no one is perfect. Communication (or should I say the lack thereof) with your clients is by far the most disappointing part of your business. Having to chase up multiple times for updates after waiting weeks on end is unacceptable. I really want to give more than three start. However, with the disappointingly poor customer service I'm not able to give more.
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Posted 3 years ago
Happy with the products, not happy with having to pay $159 for a taillift delivery that was not even used on delivery, and not happy that gym direct brushed off this complaint and blamed the courier side and did not offer to pursue the issue with the courier.
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Posted 3 years ago
Gym Direct is rated 4.4 based on 1,489 reviews