Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,724 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This order was made because I ordered another rower which did not come in by the 'ETA', which was changed to two weeks later, then when I enquired after the second date it had not come in and they could not give me a firm date. The staff tried to be helpful but they could not give me the rower I had waited for.”

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Posted 4 years ago

Hi Matthew, thank you for your order and feedback. I'm sorry to hear that we couldn't fulfill your order as expected. We're working hard to ensure this doesn't happen again in the future.

Posted 3 years ago

“Website not very clear. Make sure you click onto each individual item and read thoroughly.”

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Posted 4 years ago

“Good service but disappointed with the quality of the gym mat. Also delivery is expensive.”

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Posted 4 years ago

“Purchasing was easy however, tracking information shows as booked for delivery by the 15/03/21 and I still haven’t received my order and it’s the 21/03/21 other than that great service.”

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Posted 4 years ago

“Decent products, customer service alright, service in general could be better. Delivered one order in multiple trucks on different days. Labels items in stock that aren’t in stock. But overall some decent items.”

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Posted 4 years ago

“Delivery takes too long hurry it up”

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Posted 4 years ago

“I bought the adjustable dumbbells and the locks seem to slightly come loose extremely quickly (not to a dangerous level, but its not reassuring when you hear the weights moving slightly). However, the bench is good.”

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Posted 4 years ago

“I was a little confused when I received a message to say it was arriving for it not to appear for another week without any further information supplied.”

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Posted 4 years ago

“Gym equipment is spot on. The delivery company they used didn’t deliver my items safely and items were lost in the packages . Still awaiting a reply for what I can do about that .”

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Posted 4 years ago

“Not too bad except for the absurdly long delivery times (6 weeks +).”

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Posted 4 years ago

“product was fine, but got my name wrong when asking for this review #tactless”

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Posted 4 years ago

“Very long to receive my shipment, longer than the eta... was constantly ringing and asking the staff.”

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Posted 4 years ago

“The product as received was good however the shipping was late and convoluted. Between an email confirmation of dispatch and receiving the items, a few weeks passed. This was compounded by uncertainty between the courier and Gym Direct whether the order was dispatched and received by the courier or not (both parties claimed that the other had the item). Subsequently the courier did not communicate well and had I not phoned the courier and negotiated a solution, they would not have attempted delivery as I live in a regional location along a steep road.”

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Posted 4 years ago

“No communication to advise the rest of the order was coming. Would have been much better customer service if you explain that only half the order was being sent and that the other would be sent later on”

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Posted 4 years ago

“The product range available is excellent, some flaws but hey, nothing and no one is perfect. Communication (or should I say the lack thereof) with your clients is by far the most disappointing part of your business. Having to chase up multiple times for updates after waiting weeks on end is unacceptable. I really want to give more than three start. However, with the disappointingly poor customer service I'm not able to give more.”

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Posted 4 years ago

“Happy with the products, not happy with having to pay $159 for a taillift delivery that was not even used on delivery, and not happy that gym direct brushed off this complaint and blamed the courier side and did not offer to pursue the issue with the courier.”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,724 reviews