Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication and updates on whether the products was sent was very poor.”

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Posted 2 months ago

“Well, I seached for half round foam rollers and on the website all this pictures came up of rollers that you can't tell if they are half round or full size. Since I searched for half round rollers I assumed they were. Now I have a roller I can't use.....”

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Posted 2 months ago

“I ordered a 1.5cm thick exercise mat. Picked it up and it was extremely thin. I queried them as to it's thickness and was told that was what I ordered. Went home found the picture attached to the order and it was the wrong thickness. This was a Friday. I called to see if I could return it on Sat and get the correct one and was told ...yes. Upon checking the website, discovered they are NOT open on Saturdays. A hurried trip followed with a picture of the mat and finally the correct one was provided. The mat is fine, the service is not! Will not buy here again.”

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Posted 2 months ago

“Normally very happy with the service and products. Didn’t have a great experience recently - went in store to purchase, was give the wrong product (even though I asked for the right one) and only found out when I got home. Was told I would be sent the replacement product, then told I had to come in again which made it a 2 hour round trip. Not particularly happy”

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Posted 2 months ago

“Shipping despatch wasn't as fast as advertised - 5 business days - although I understand they are busy. Order then arrived next business day after despatch which is good (to Sydney). Floor mats arrived damaged. Bench wasn't as advertised in the description. The PU weight plates are great though.”

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Posted 3 months ago

Thank you very much for taking the time to provide us with your feedback on your recent experience with Gym Direct. We truly appreciate customers like yourself who share their thoughts and help us improve our service. We apologize for the delay in shipping dispatch. We understand that our advertised timeframe of 5 business days fell short of your expectation. We assure you that we are actively working on addressing this issue to ensure a more efficient and timely delivery for our valued customers. However, we are pleased to hear that your order still reached you promptly on the next business day after dispatch, especially considering the delivery location was Sydney. We continuously strive to improve our delivery services to meet your expectations. We are sorry to learn that there were instances of damaged floor mats and discrepancies with the advertised description of the bench. Such errors and issues are certainly not in line with our commitment to providing high-quality products. We will investigate these matters thoroughly to prevent any recurrence in the future. On a positive note, we are delighted to hear that you are satisfied with the PU weight plates. We take pride in offering top-notch equipment, and your positive feedback reaffirms our dedication to providing excellent products. In order to make things better for you and our future customers, we would greatly appreciate it if you could provide us with specific details on how we can improve. Your suggestions are invaluable to us as we continuously strive to enhance our products and services. #GDTeam

Posted 3 months ago

“The 10 set and barbells appeared to be in stock when I purchased. On time of sending was told 1 set was out of stock . When order arrived 3 sets where missing or out of stock.nothing was said about the extra sets not being there. So I hope they are really all on backorder as was mentioned after I had to ask the question .”

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Posted 3 months ago

Thank you so much for taking the time to share your experience with Gym Direct and we sincerely apologize for this oversight and any frustration it may have caused. We assure you that we take your feedback seriously, and we're actively working on improving our inventory management system to avoid such errors in the future. We understand how important it is for our customers to receive their complete orders without any surprises. To remedy the situation, we would like to offer our assistance in any way possible. Please let us know how we can make it up to you and ensure your satisfaction. Your satisfaction is our top priority, and we want you to have a positive experience with Gym Direct. Thank you once again for bringing this matter to our attention. We greatly value your feedback and are committed to enhancing our services based on customer input. We look forward to hearing from you and rectifying the situation. #GDTeam

Posted 3 months ago

“Was a easier transaction on the website and was shipped quickly, however one of the two packages got lost which is not gym direct's fault but I emailed them regarding it and got no response. Also a few days later one of the items went on sale and I tried to email again regarding some kind of price guarantee, again no replies. Otherwise great products and great value.”

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Posted 5 months ago

“After making an order with Gym direct I was really impressed that they contacted me to make sure my items were correct as it didn’t match the weight bar I ordered. After correcting the issue it took 6 weeks for my order to arrive. After contacting the team twice!!! Finally after I contacted them a final time they sent my item and it arrived the next day. Even though they had mentioned there was a problem on their end. No apology or anything was received. Pretty disappointed”

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Posted 6 months ago

“Gets the job done but not sure how long it will last. The rubber around the hole on the rubber plate is dodgy.”

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Posted 7 months ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Gym Direct, Taylor. We value your opinion and appreciate you letting us know about the issues with our rubber plate. We apologize for the dodgy rubber around the hole. Can you please tell us more about what happened, so we can figure out how we can improve our products? We would be grateful for any additional information you can provide.

Posted 7 months ago

“Mat was very thin and inferior to existing ones we have. Dumbbell rack spacing is too close to individually take out hex weights without removing the weights above and below. Too much hassle to try and send back”

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Posted 7 months ago

“Nice product but shipping cost more than product unacceptable”

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Posted 10 months ago

Thank you so much for your honest feedback, Hanifa. We appreciate that you took the time to let us know about your experience with Gym Direct and we apologize for the shipping cost that you were charged. If you ever notice a shipping cost is too high please contact us and we will have our team look into it, if there is ever a time we can help we want to be bale to. Thank you.

Posted 10 months ago

“Still haven't recieved freight”

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Posted 1 year ago

Dear Jason, Thank you for leaving a review about Gym Direct. We apologize that you have not yet received your freight as expected. Our team is dedicated to providing our customers with the highest quality and efficient services. We regret that we didn’t meet that promise to you this time, and truly value your feedback. We are currently investigating the cause of the delay regarding your package, so please reach out directly if you need any additional information or assistance in the meantime. Thank you for taking the time to bring this to our attention. We look forward to making it up to you soon! Regards, Gym Direct Team

Posted 1 year ago

“Disappointingly slow delivery particularly at high postage rate. Product fine.”

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Posted 1 year ago

Hi Charles, We do apologize for the Freight that took a little longer than usual with AUS Post, we can see you ordered on the 21 of Jan for a pre-order item that can take a week to get to our warehouse which you agreed upon when making the order, it was then dispatched on the 31st of Jan and arrived on the 3rd of Feb, as you agreed on the pre-order this is standard for a pre-order delivery, again we do apologize and look to improve this in the future. Thank you. - GD

Posted 1 year ago

“Great product, great service when buying, poor attitude and poor listening when trying to resolve a problem”

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Posted 1 year ago

Hi Rod, We are so sorry to hear about this, from what we can see the wrong suburb was placed on the checkout and a resolution has been made between you and the courier service where our staff tried to listen and help with the situation the best way they can, we understand you were frustrated at the time with the courier service and we have passed those comments onto them, we hope we can help you with any further needs in the future, have an amazing day. Thank you. - Gym Direct.

Posted 1 year ago

“Not happy at all. After purchasing a squat rack on their eBay site I was contacted a few days later and offered a refund as that particular set up was now discontinued. I then ordered a Muscle Motion bench via their website and when it came none of the washers that were meant to be included were there. Frustratingly I then had to go to the local hardware and purchase these separately. The bench is actually pretty poor quality so I’d recommend going elsewhere”

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Posted 1 year ago

Dear David, Thank you for your review of our Gym Direct product. I am sorry to hear that you have had a poor experience with it. Our team is committed to providing quality products and we apologize for any inconvenience this has caused. Our staff has been in contact with you so we can resolve this, please look out for an email. Thank you for your time, David

Posted 1 year ago

“From the time of order I was sent emails with incorrect information regarding shipment details, once item was received I opened it only to find it damaged, I made contact product support and received a reply 3 days later, issue was resolved with a partial refund in a timely manner. Don’t think I will be purchasing any further items from Gym Direct in the future.”

Helpful Report

Posted 1 year ago

Hi Sam, We do apologize about the cosmetic damage, i can see our staff helped you out with the matter with a partial refund and that should be all processed, we have passed this on to our couriers and the product managers to speak to our suppliers to make sure this incident is prevented in further deliveries. We hope we can help you in the future with any purchases and please never hesitate to get in contact with us. Thank you. - GD

Posted 1 year ago

“Very pleased with the promptness of delivery and functionality/quality of the product. However the paintwork was considerably scratched up upon unpacking it from the box which was really disappointing.”

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Posted 1 year ago

Hi Julian, thanks for your review of our gym direct product. I'm sorry to hear that you were disappointed with the condition of the paintwork when you received it. Can you please drop us an email at sales@gymdirect.com including your order number and we'll get this sorted out for you as soon as possible. Thanks, Gym Direct - GD

Posted 1 year ago

“Um ... interesting that I have received this request before I have received the product. Perhaps you could consider going with a courier who provides a quicker service.”

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Posted 1 year ago

Hello Danny, Thank you for your review. I'm sorry to hear that you have not yet received your product. We always try our best to get products out as soon as possible, and we apologize for any inconvenience this may have caused. We have our team looking into this for you now to see where the couriers are up to with the delivery, once we get an answer we will be back to you ASAP. - GD

Posted 1 year ago

“I am being sent this review before the item has arrived. I received no updates while the order was processed for more than 12 weeks. The courier has had the item for 2 weeks and when they decide to pick a day for delivery there is no discussion on dates only my options for drop off.”

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Posted 1 year ago

Hi Nick, thanks for leaving a review. I'm sorry to hear you haven't had a good experience with us so far. I can see one of the Gym Direct staff members is already in contacts with the courier and will be in contact with you shortly regarding the matter. Thanks, Gym Direct

Posted 1 year ago

“Still yet to receive my item.”

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Posted 1 year ago

Hi Shannon, I'm sorry to hear you have yet to receive your order. Can you please email us at sales@gymdirect.com.au with your order number and we will be happy to help get this sorted out for you. Thank you! - GD

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,489 reviews