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Gym Direct Reviews

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

Company Reviews

Product Reviews

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Renée Town****

Gym Direct 5 star review on 2nd January 2024

Gym Direct 5 star review on 2nd January 2024

Gym Direct 5 star review on 22nd December 2023

Gym Direct 5 star review on 26th October 2023

Gym Direct 5 star review on 8th October 2023

Gym Direct 5 star review on 17th September 2023

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item supplied was not as described on the web page nor in the phone call I placed before completing the order. The item was described as an exercise mat but in fact, is a yoga mat. An exercise mat is semi-rigid and a Yoga mat is designed to roll up so that it can be transported easily. Sale person stated the Mat I ordered was unable to be rolled, which is not true.”

Posted 1 year ago

“Took over a month to get an in stock item I bought dispatched, and only after I contacted them did it eventually get dispatched. Did get a quick initial reply but heard nothing for over a week until I had to follow up again after they said they'd "look into it". Gave this company the benefit of the doubt after the initial covid rush years ago but it doesn't seem their customer service is much better now.”

Posted 1 year ago

We appreciate the feedback and comments and looks to use this to work with our couriers to speed up their delivery process, we do apologize on behalf of the courier company for the delayed items and hope we can provide a quicker more responsive service in the future, with this knowledge we can move forward and improve. Thank you. - GD

Posted 1 year ago

“Still have not received my order”

Posted 1 year ago

Hi Cam, I'm sorry to hear that you have yet to receive your order. Can you please reach out to our support team at sales@gymdirect.com. They will be more than happy to help get this sorted out for you. Thank you, Gym Direct

Posted 1 year ago

“I purchased an Olympic Barbell online via Gym Direct Mar. 14, 2022 and it was delivered Apr. 21, 2022. Almost 6 wks from NSW to WA !... If I hadn't contacted them and their courier company, who knows how long it would've taken to arrive if at all... Wasn't told what caused the hold-up and no apologies either... Product arrived in good condition but way too long waiting for it - Not happy Jan !!”

Posted 2 years ago

Dear Rob, Thank you for your purchase of an Olympic Barbell from Gym Direct. I'm sorry to hear that it took so long for the product to arrive. We appreciate your patience and apologize for any inconvenience caused. If there is anything further we can do to assist, please don't hesitate to let us know. Sincerely, Gym Direct

Posted 1 year ago

“i received only the kettle bell my gym matt never arrived i have tried to call or email someone about it My name is mark peart”

Posted 2 years ago

Hi Mark, We're currently experiencing some dispatch and delivery delays. Recent weather events in QLD and NSW have caused a small backlog of orders. However, rest assured, we're working with our team and courier partners to get orders delivered as fast as possible. Thanks for your patience.

Posted 2 years ago

“The product itself is solid and welded very well and works. Not having instructions for assembly was a major problem. The exploded engineering pictures that I had to ask for were wrong. No one was able to video call or provide assistance over the phone. I'm 800 kms away. I eventually ignored the drawings and put it together trusting myself and previous experience assembling these types of units. Anyone new to this would have no hope. All communication was returned via email and although eventually i was provided with something that would have helped earlier it seems too little way too late. What should have taken 1.5 hours ended up taking days. I have what I wanted at a good price. Customer service, of the 6 people i delt with, only 3 were of any help. Once they have your money your basically on your own. As im writing this i reduced the star rating from 3 to 2. Looking back, it really was bad.”

Posted 2 years ago

Thank you for your feedback, Michael. We're sorry to hear that the assembly instructions were not helpful, we'll take a look at them and make sure they are clear in future. I'm glad to hear that you found the product itself satisfactory and was able to assemble it yourself - this is always better than needing assistance! We offer live chat support during business hours as well as email replies 9-5, Monday to Friday. If there's anything else, we can do to improve our service please let us know- I appreciate your taking the time to share your thoughts with us.

Posted 2 years ago

“Got an email stating that my product is ready for pickup. Arrived at the destination in Taren Point - took the guy 30 minutes to bring the boxes out. If it's not ready to pickup, then don't say it's ready.”

Posted 2 years ago

Hi James, We appreciate the review and we are working to have a faster response, time, due to the rain and some small flooding we did had to move some items around in the warehouse, this is the reason for the wait time, we have reduced that wait time and are back to normal conditions. Thank you, have a great day. - Gym Direct.

Posted 2 years ago

“Ordered a pair of weight plates that took 3 weeks to be processed and dispatched. The plates arrived after almost 4 weeks greasy, dirty and poorly made compared to other weights I have bought elsewhere. Would not buy again from this seller.”

Posted 2 years ago

“If I had known how many weeks I would have had to wait for my simple order (2 dumbbells) from you to be delivered I would never have ordered from you. You charged my credit card on Jan 7 and my order was delivered on Feb 01. Needless to say I will not be recommending your service or using it again.”

Posted 2 years ago

“I have already tried to contact the manager and written to a sales coordinator with all the problems I experienced and nobody obviously cared enough to talk to me”

Posted 2 years ago

“Customer service on the surface seems good but when you have to wait a month for a product to arrive and send multiple follow up emails with vague responses it can get frustrating. I understand Xmas closures but when the warehouse opens on the 10th of Jan I don’t expect to have to wait another 2 weeks for items to be shipped out.”

Posted 2 years ago

“I am really disappointed in the communication. I understand supply chain issues, that being said, I have had 3 emails saying that my order is out for delivery or been delivered and I haven’t received the order. Now I am being sent an email asking to review my experience? I am okay waiting for my order, you present a very competitive price which I appreciate. However it is frustrating when I stay home to collect an order or need to call up to ask why it said my order was delivered when it has not been.”

Posted 2 years ago

Hi There, Thank you for your great feedback and we are so sorry to hear about the delay in delivery. Upon checking the latest delivery status as of today, your parcel is already at Vic airport at 9:29 am this morning and due for delivery. Apologies for the inconvenience as the delivery delay was caused by massive shorage staffs from our contract courier company due to covid impact. Please do let us know if there is anything I could assist any further with. Kind Regards Gym Direct

Posted 2 years ago

“Hi there are parts of our order missing so we can not assemble the item. Please contact me ASAP to rectify the issue”

Posted 2 years ago

“Slow”

Posted 2 years ago

“Not happy with the delivery and I paid $400.00. I still waiting on the Smith Machine $3046.00”

Posted 2 years ago

“Received Dumbells after waiting over a month and they were both damaged 😭”

Posted 2 years ago

Hi, I'm sorry to hear about the damage to your dumbbells! Thank you for bringing this to our attention. We're committed to ensuring that all of our customers are satisfied with their purchases and have contacted you by email so we can work together on a resolution. We have processed a refund on 22 November. We appreciate your patience. Thank you.

Posted 2 years ago

“Part of my order still hasn't arrived after almost 4 weeks”

Posted 2 years ago

Hi Ryan. Thank you for your review and rating of our customer service! I'm sorry to hear that part of your order hasn't arrived yet, please let me know which items are still missing so we can investigate this further. I hope the rest of your experience with Gym Direct has been a pleasant one!

Posted 2 years ago

“Organisation skills need improving. Leaving it up to customers to querie if items have been sent, prompting you to apologise, say it was sent 3 days prior, then email the incorrect shipping information is frustrating. Especially when you message them saying the links don't work to track your order, and they reply with 'it takes 2 days for the tracking number to become active' when in the previous email, they told you it was sent 3 days ago. Then you querie again and it takes them 2 days to finally get back to you. I understand, it's a small team, and they are under pressure, believe me, i get it, however, when it's 3 things in a row when dealing with the customer service side of things, it damages the company, and leaves a customer not wanting to have future dealings with said company. I'm annoyed, sorry gymdirect, but i don't know if i'll be tapping you on the shoulder for future gym fitouts and purchasing of equipment :(”

Posted 2 years ago

“Don’t know why you would be asking for a review when I still haven’t taken delivery yet!”

Posted 2 years ago

“I wasn't really happy, my 5kg weight looks like it has a chunk of rubber taken out of it and the coating used to spay the product for shipping has stained my workout matt.”

Posted 2 years ago

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Gym Direct is rated 4.4 based on 1,489 reviews