Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received there wrong plates. The incorrect ones were picked up from your courier within 48hrs but I am still awaiting the correct ones 😕”

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Posted 2 years ago

“I’ve brought from you guys a few times now but now sadly been waiting over a month for a Father’s Day present to arrive... and hardly any contact about delivering nor any updates.”

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Posted 2 years ago

“I haven’t received the product yet Order 90780”

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Posted 2 years ago

Hi Don, I've just double checked your order and your item was on Pre-order, and was dispatched upon becoming back in stock on the 3rd of September - expected for delivery by the 7th. Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 2 years ago

“Still waiting on the product to arrive, items were purchase on the 23rd of August and it's now the 13th Sept. No communication of when it will be arriving since the 3rd of Sept.”

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Posted 2 years ago

Hi Huong, from what I can see on our back end you Pre-Ordered a pair of dumbbells from us. These dumbbells did not become available for shipment until the 3rd of September, hence the pre-order. Upon dispatch, we were informed by Australia Post, of which was used to ship the dumbbells to you, that they were experiencing mass delays as a result of a covid-19 outbreak in a few of their depots. This is very much out of our control, but we can assure you we can filed a formal request for your tracking data to be updated to reflect the accurate status of your items and when you can expect them. We deeply apologize on their behalf!

Posted 2 years ago

“A week and a half passed between putting an order in and having it processed. In that time an item I wanted became unavailable, and had to take a substitute. The website all this time continued to show stock as 'Available'. Another few days passed after that before the items were shipped out. Initial order mid-August, still waiting mid-September.”

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Posted 2 years ago

Hi there, we deeply apologise for any inconveniences caused. Could you please provide your name and order number so we can investigate this matter further? There's not much we can work from based on the contents of this review! Thankyou.

Posted 2 years ago

“I still haven’t got my weights after 3 weeks when you are 30 minutes away from my house. I ordered some stuff from Perth which came in 3 days. Both from aus post”

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Posted 2 years ago

Hi there, without any contact or order information there isn't much for us to work off based on this review. Could you please get in touch so we can investigate this further for you? We want to make this right.

Posted 2 years ago

“I am still waiting on 2 of the items I ordered over 2 weeks ago very disappointed they have taken so long to come especially when I’m from Melbourne and they were sent to Sydney and they have now been in Sydney for over a week and have been delayed twice already. This will really impact if I order from you again or not.”

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Posted 2 years ago

We are sorry to hear that your order is taking longer than expected. We're working on getting it out the door as soon as possible and we'll be in touch with you to make sure everything goes smoothly.

Posted 2 years ago

“I understand times are hard at the moment, but I suggest you reconsider click and collect. I live around the corner and could have picked up my order as soon as it was ready. Instead I ordered on the 10th of August and still haven’t received my items. Most stores offer click and collect at this current time, maybe reconsider this option.”

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Posted 2 years ago

Hi there, thank you for this feedback. We are indeed looking to reinstate Click & Collect for our customers. The reason why we turned it off is that logistically we were not initially equipped to safely handle the foot traffic in the midst of the pandemic and lockdown in Sydney. We have been actively actioning this and are seriously looking at opening back up for Click & Collect shortly. We will keep you posted via email when this happens! Thankyou for your review and have a great day.

Posted 2 years ago

“Absolute rubbish quality, the rubber is already falling off, the hole is indented and not even a snug fit. sent an email to the gym direct team 4 days ago still no reply. Don't recommend it at all.”

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Posted 2 years ago

Hi there, I believe our team leader Sam has reached out to you to discuss this matter in detail - if you require any further assistance, or have any other questions, please do not hesitate to reach out.

Posted 2 years ago

“I was fine with the wait But when I received the dumbells the clamps are to big and unusable. I’ve been emailing for about a week if not more now about being sent new clamps and haven’t really got a response I was looking for, otherwise using only one dumbell is good, would just like to use the other one”

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Posted 2 years ago

Hi Thomas, we deeply apologise for the delay in correspondence. A member of our sales team will be reaching out to you today to discuss this matter further.

Posted 2 years ago

“Product seems not as described. Understandable shipping delays, but it’s would’ve been nice to be prewarned”

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Posted 2 years ago

Hi Brae, we understand your frustration, however we can assure you out goal is not to just take your money. We take customer satisfaction very seriously and I've looked into this case further to ensure we didn't miss anything. The product listing states very clearly that the size/thickness of the weight plates will affect the storage capacity available - meaning, as the example images on the listing show, the side with two pegs is suitable for the larger plates, and the other side is suitable for the smaller pegs, as well as the middle. This is intentionally designed for optimum weight distribution across the storage rack. It's taking into account the plate sizing as well. If you'd like, we can organize to send you a personalised video outlining how to best use this product to ensure your plates are stored correctly. If there is anything we can do outside of this, please let us know and we will try our absolute best to help you. In the meantime, we will make the listing a little clearer - so we thank you for highlighting this as a potential source of confusion for future customers. All the best, Gym Direct

Posted 2 years ago

“You delivered the package on the wrong day and forgot to include the screws to put it all together. I certainly hope the screws will be in the mail today!”

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Posted 2 years ago

Hi Jorg, we take customer satisfaction very seriously here and can assure you that in future, we will be able to help you much, much sooner after getting in touch via phone or email than we can after being able to sort, find and read a review. I have attempted to search for correspondence from you in our system but haven't been able to find any! If you could please get in touch ASAP we can collaborate with you to ensure your needs and expectations are met. Thankyou.

Posted 2 years ago

“Unable to say how it went as I have only received half my shipment”

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Posted 2 years ago

Hey Tony, as stated on your shipping confirmation some orders are sent as split shipments depending on the order size and weight - we do this to ensure your shipping costs are as low as possible with long or heavy items! Thankyou for your patience.

Posted 2 years ago

“I'm still waiting for delivery. 1 of the 2 dumbells delivered. The plate weights came after the first dumb bell. Products are fine but hard to get any interaction with what's happening. Not sure if i will get my last dumbbell?”

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Posted 2 years ago

Hey Andrew, I can see in our system Chris has replied to all of your queries regarding this order and has outlined that Australia post has split the shipment due to the item weight (a new procedure they've undertaken due to Covid depending on item size and weight). This was also outlined in your shipping/order confirmation. Apologies for the delay, but rest assured, as outlined in Chris' email to you, the items should be delivered either this afternoon or tomorrow. Thanks.

Posted 2 years ago

“The order was delayed, which due to covid I understood. The delivery company they used sent it in two separate batches, which meant I received them 5 days apart from eachother. The plates were fine, but the kettlebell arrive damage and I have spent the last three days trying to contact the support team to make a resolution to getting a brand new product damaged. Still waiting on a response in dealing with this. Not a happy customer”

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Posted 2 years ago

Hi Sean, thanks for your review and sorry to hear about the experience you had with us. We are looking into this right now and will be in touch with some solutions. We take feedback very seriously and we're going to look into what happened with your order to see if there's anything we can do.

Posted 2 years ago

“Equipment and products are fine, they shipped separately which is whatever but they also forgot stuff & when I emailed some contact was made but I've got no idea what is to come ? my extra weight and clips may come.. I don't no but I will be following up. I've got stuff from GD before and it was fine which I will change my review once its cleared up.”

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Posted 2 years ago

Thank you for your feedback Julius. We're sorry to hear that we didn't meet your expectations and would like to work with you on this review. Our courier partners have made major changes to the way they deliver items for us - this includes split shipments. For more information please get in touch and our customer service team will be happy to assist in clearing this up for you!

Posted 2 years ago

“Equipment did not come with instructions. Had a quality issue and still no response from warranty team. Ok product, would buy from a different supplier next time due to lack of customer service.”

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Posted 2 years ago

Hi mate, thank you for taking the time to leave a review. We appreciate your feedback and are incredibly sorry that we weren't able to help with your issue in a timely manner. We are now working on improving our response times so that all of our customers have the best possible experience when they contact us. We are struggling to attribute an order to the name BA TRAINING so we would appreciate an order number, or a phone call so we can straighten this issue out as quickly as possible. We take customer satisfaction very seriously and want to resolve this one for you. Thanks mate.

Posted 2 years ago

“earlier order was delivered fine. However next order is not even shipped after one week of purchase”

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Posted 2 years ago

Hi there, deeply sorry if we've failed to meet your expectations - however due to the current covid-19 situation in NSW our dispatch and delivery times have changed drastically and unfortunately, this is largely out of our hands. We apologise greatly and promise our warehouse team are working as hard as they can to get orders out quickly with a minimum 7-12 business day delay. We hope you can understand.

Posted 2 years ago

“My parcel arrived quickly. I purchased extra weights for a bar. The weights however did not fit the bar despite looking exactly the same as the ones that were already on it. I was very disappointed and as postage was so expensive I had to pay someone to fix them.”

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Posted 2 years ago

Morning Danni, I'm very happy we could provide a fast and satisfactory delivery however in regards to the plate diameter size, each of our standard plates and pump plates has a specific diameter which is listed on our page and we do have a notice regarding this with the centre hole measurement and stating "If you are planning to use these plates with a different barbell, please check and compare dimensions PRIOR to purchase.", I'm sorry that you had to pay for extra services to have this resolved on your end however we do have the notice and measurements listed for our customers, please find the link to the plates below stating the notice for all customers. MRCP 5kg: https://gymdirect.com.au/products/std-colour-plate-5kg?variant=49785772938 Have a great weekend Danni and again we appreciate all feedback. - Gym Direct.

Posted 2 years ago

“package came in two parts and didn't come with the bar locks”

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Posted 2 years ago

Hi Lee, your order was sent through as a split shipment which is something done occasionally by courier partners depending on the size, length and weight of the order. We apologize if this wasn't clear in your order information and we hope your next experience is a better one!

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,489 reviews