Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,847 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice product but deceptive advertising and marketing. The wall bars I bought were marked on the website as Gift Ready. It was a very unpleasant surprise to then receive a box containing 161 parts some of which weighed 8 or 9 kilos! You don't buy a car and expect a bin full of bits to be dumped on your driveway but that's how it felt. Attempts to phone were answered by texts promising a call which never came. Emails were ignored and I have had to go back to me credit card issuer for a refund. I have not received an invoice let alone any guarantee. All adds up to outrageous and shameful conduct in my book.”

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Posted 1 month ago

Hi Edward, We’re sorry you were unhappy with your experience, however we do need to clarify a few points for accuracy. The product you purchased is a commercial-grade, wall-mounted fitness unit. As stated on the product page, it is delivered flat packed for safe transport and requires assembly and wall installation onto a structurally sound surface. This is standard for equipment of this size, weight, and safety requirement. The term “Gift Ready” was used to indicate purchase availability and suitability as a gift item, not that the product would arrive pre assembled. We acknowledge this wording could have been interpreted differently and are reviewing it, but assembly requirements were disclosed within the product description and installation notes. Assembly and wall mounting are not included in delivery services, as clearly outlined. Installation costs and third-party labour arrangements are the responsibility of the purchaser, which is standard across the fitness equipment industry. Regarding communication, we acknowledge delays in response during a high-volume period. That said, invoice and warranty documentation are issued electronically at purchase and remain available. While we regret that your expectations were not met, the product supplied matches its specifications and listing details. We take feedback seriously and use it to improve clarity, but we also stand by the accuracy of our product information. #GDTeam.

Posted 4 weeks ago

“I have yet to receive my order. Very disappointed”

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Posted 1 month ago

“Ordering from Gym Direct has been frustrating and time-consuming. We placed our order on Nov. 15, but faced delays and missing items. Despite promises, we had to wait until today Dec. 12 and maybe even more weeks to discover it would take another weeks to receive the complete order. The slow and inadequate customer service made the process very very complicated. We expected a quick delivery, not a month-long wait.”

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Posted 1 month ago

Hi there, Thank you for sharing this feedback. We’re genuinely sorry for how frustrating and drawn out this experience felt for you. Placing an order in mid November and not receiving the full delivery by mid December is understandably disappointing, especially when expectations were for a quicker turnaround. We acknowledge that delays and missing items, combined with slower than expected communication, made the situation more complicated than it should have been. This period did coincide with our busiest time of year, including Black Friday and the lead up to the festive season, when carrier networks and warehouses experience heavy pressure. That context explains the delay, but it does not remove the frustration it caused, and we recognise that our communication should have been clearer and more consistent throughout. Your feedback has been noted and helps us improve how we manage order updates and customer support during peak periods. We appreciate you taking the time to raise this, even though the experience fell short of what you expected. #GDTeam

Posted 3 weeks ago

“You have stated I picked this item up, but as per my conversation with Aaron, I have not picked this item up. I am still waiting for this and another 3 orders that I need to pick up”

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Posted 1 month ago

Hi Kirsty, Thank you for your patience, and we appreciate you following this up. To clarify, this item was incorrectly marked as dispatched on our side, which caused the confusion around collection. Because of this, you were not notified that it was ready for pickup, and it was not collected when you picked up part of your order. We’re sorry for the mix up. This has now been identified and corrected. We are following up to ensure this item, along with the other three orders you are waiting to collect, is properly tracked and that you are contacted as soon as everything is ready. Thank you for bearing with us while we sort this out. #GDTeam

Posted 3 weeks ago

“Items where due to arrive on Tuesday the 2nd. Still waiting. Checked the Tracking number and item was in my City ready for delivery on Tuesday the 2nd, now the 7th and items are in a completely different state. Not happy at all”

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Posted 1 month ago

Hi Darrell, We're really sorry for the delay and appreciate you bringing this to our attention. After checking the tracking, it appears there may have been an issue with the courier company, and we understand how frustrating this situation is. We will investigate this further with the carrier to find out exactly what happened and work towards getting your order to you as soon as possible. Please feel free to reply directly to this email or contact the Gym Direct team anytime. We're more than happy to help. #GDTeam

Posted 1 month ago

“slow delivery”

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Posted 2 months ago

“The dumbbell rack hasn’t been delivered, and I’ve already called and sent two emails, but received no reply. I called last week and was told it would be sent this week, yet I still haven’t heard anything. This is the worst service. I’ll never use this company again.”

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Posted 2 months ago

We’re sorry for the delay and any frustration caused. The P606 dumbbell rack was on back order, and we did reply to your email with an update regarding this. The rack is back in stock today (11th Nov) and will be dispatched tomorrow, with delivery expected by Friday, 14th Nov at the latest. If you have any questions or need assistance with future orders, please don’t hesitate to reach out to us. Thank you for your patience. We appreciate your understanding.

Posted 2 months ago

“I didn’t receive my purchase.”

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Posted 2 months ago

“Paid delivery to my address only to be told after I’ve paid that their courier service won’t come out.”

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Posted 5 months ago

“Order a product then get told, ahhhh it’s 4 weeks away….: I’ll take my product and not order from you again.”

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Posted 6 months ago

“You sent the wrong product then didn't reply to any of my contacts efforts to rectify the problem. You have picked up the wrong product sent to me but I'm yet to see the correct product or even receive an expected timeline for fixing the stuff up.”

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Posted 6 months ago

“I never ordered from you. I don't know how you ever found my name. If you mistakenly believe I ordered from you I implore you to investigate the purchase. I'm also very concerned about how you know my name when I have never, I repeat never, ordered from you or ever even heard of you.”

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Posted 8 months ago

Hi Max, Thank you for bringing this to our attention. We completely understand your concern and take your privacy and security very seriously. We located a purchase made under your Gmail address for Morgan cotton inner gloves on 23rd May 2025. If this wasn’t you, it’s possible that someone may have mistakenly used your email during checkout. We’d be happy to investigate this further and ensure your personal information is protected. Please reach out to us at 1300 488 866 so we can verify the details securely and take any necessary action. Your trust is important to us, and we’re here to help resolve this quickly. – The Gym Direct Team

Posted 7 months ago

“I have not received my products yet, so this review email is a bit premature. I've contacted you in regards to the points I have accrued with my purchases so that I could make another, but I've received no reply nor have I received any communication about when my products will arrive, so at the moment my customer satisfaction is not very good.”

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Posted 9 months ago

“You sent me the wrong size.”

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Posted 10 months ago

“Really disappointing service. My order wasn't dispatched until after the date I was supposed to receive it, which was 1 week after the order date, and then wasn't actually delivered until a other week after that. Gym Direct neither answered nor returned my calls to enquire about it.”

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Posted 11 months ago

Dear Craig, We’re sorry to hear about your experience with our delivery service, and we understand how frustrating this must have been. Upon reviewing your order, we can confirm that it was dispatched and delivered on the 11th of February. We sincerely apologise for any confusion or lack of communication you experienced regarding your order. If you’d like further assistance or if there’s anything more we can do to help, please don’t hesitate to call us directly at 1300 488 866. Your feedback is important to us, and we’re here to ensure your concerns are resolved.

Posted 11 months ago

“The parcel arrived broken, the barbell bar is slightly damaged, the clamps are missing. I emailed to make inquiries, no response received. I only have plates and a bar, unable to use it! The worst online shopping experience ever!”

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Posted 11 months ago

“Didn’t receive the wrists weights”

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Posted 1 year ago

“The weights were too oily and shred dark plastic!”

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Posted 1 year ago

“I still don’t have every piece of my order…and have no idea when or if the rest are coming”

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Posted 1 year ago

“After a conversation i asked for the weights to be delivered to my home but they still sent them to my work. They also only deliver 1x 12.5 kg dumbell not 2”

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Posted 1 year ago

Gym Direct is rated 4.4 based on 1,847 reviews