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Gym Direct Reviews

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

Company Reviews

Product Reviews

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Renée Town****

Gym Direct 5 star review on 2nd January 2024

Gym Direct 5 star review on 2nd January 2024

Gym Direct 5 star review on 22nd December 2023

Gym Direct 5 star review on 26th October 2023

Gym Direct 5 star review on 8th October 2023

Gym Direct 5 star review on 17th September 2023

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your invitation to submit a review. While I don't like to say it, my experience with my purchase has been highly disappointing and 40 days after placing my order, I still have not received my equipment. I buy a lot of gym equipment and chose to try Gym Direct as a new provider, taking in good faith statements of product quality and prompt service. Having ordered and paid for my order in early January, I was expecting a day or two delay in dispatch given the time of year and likely holiday absence of some staff. A few days later this assumption was confirmed when I received an email indicating GD was aiming to dispatch by the end of that week (i.e. 12 Jan) or at the latest the following week. Another week later, I received an email from Lily, who was very polite, indicating my goods were in fact not in stock (not indicated at point of sale) and that there would be a four week delay in my order, apparently due to supply chain issues. Eventually, I received a few emails on 6-7 Feb indicating that my order was in transit, with consignment details indicating a 6 Feb delivery date (i.e. that day). I called the freight company only to be told that they hadn't received all the 19 parts of my order from GD. I had ordered a bench, dumbbell set and rack, which appears to have been split up into 19 separate items and drip fed to the freight company.After multiple calls to the freight company, and failure to deliver despite having all relevant information, authorisation to leave, and site access granted, my order has still not arrived. I therefore cannot comment on equipment quality and clearly cannot provide pictures of me enjoying my purchase, as you have requested. I have to say, this has been a wholly unsatisfactory experience and if asked to recommend Gym Direct as a purveyor of equipment in the future, it would be a hard NO from me. I am sorry to say that I will definitely shop elsewhere next time and recommend others do too.”

Posted 2 months ago

“I brought an Olympic bar for my husband's birthday and I still haven't received it. My husband has called Gym direct twice now over the last 2 weeks and has been told both times they're chasing it up, but no one gets back to us and we've had to chase gym direct. This was not a cheap product and I used my disability pension to buy it, it was a big purchase to make, and the fact that it's looking more and more like we've been ripped off is really upsetting. The tracking number says it's sitting in a town about an hour up the road from us. It was supposed to have been delivered on the 19th of January and I purchased it two weeks before that to make sure it came on his Birthday and the 19th was his birthday! So, not only did he get nothing for his birthday, but now I'm $350 out of pocket and he has to train for his upcoming competition at a commercial gym instead of his own because his old bar is too smooth. (Hence buying him a new bar). The reason I'm writing this review is because gym direct sent me an email asking me to review the product I just purchased....but I can't review a product I never received.”

Gym Direct 1 star review on 1st February 2024

Posted 2 months ago

Hi Renee, Thank you for sharing your feedback We apologies for not able to get back to you sooner as shortage staffs during the period due to staffs on leave. In saying that it is no excuse from our end. We defiantly is working on policy for an improvement. Courier has confirmed that your order been shipped and delivered to your nominated address on 19th Jan with POD (Proof of delivery); Which I attached image above. We will contact you in person for the follow up too. Thank you Renee

Posted 2 months ago

“still waiting on 2 agility poles”

Posted 2 months ago

“I have not got my order and no responds to my email. Waster of time”

Posted 2 months ago

Hi Sina, Thank you for your feedback We have been confirmed that order has been dispatched from our end on 12nd Jan however upon checking the delivery statues, we been told by contracted courier that items have been lost in transit. We will re send your order out again today and it should arrive within 1 - 3 business days; Side note that we are not able to find any email communication under your name or email address. Hence not able to respond accordingly. We apologies for this inconvenience caused by the unexpected delay

Posted 2 months ago

“The purchase was a terrible experience. The item was not listed as not in stock when it clearly was not in stock. Gym Direct took payment even though they knew it would be many months before I would receive my item. The order was paid for on the 4th of October. After a while of waiting, I followed up on where the item was (after no communication from gym direct). I was told they were waiting for "some of my items". Strange, since I only ordered one item. It almost seems like a lie, doesn't it? After calling out the lie, the sales rep said "oh no, sorry, I've just checked, it's the whole order". Again, seems like maybe a lie? 😂 After a month of waiting, I followed up again, I was promised the item would be delivered late November/ Early December. 2 months! After paying. In the end that ended up being another lie. The item arrived not long before Christmas. Shocking "service", lies from 2 different sales people and an item delivered about 10 weeks too late. Take this as a warning anybody thinking of purchasing anything from these cowboys”

Posted 3 months ago

Dear Daniel, thank you so much for taking the time to share your feedback on your experience with Gym Direct. We truly appreciate your honesty and value your input. We are extremely sorry to hear about the issues you encountered during your purchase. We understand how frustrating it can be when an item appears to be in stock but ends up not being available. Additionally, we apologize for the delay in communication and the confusion regarding your order. These discrepancies are certainly not reflective of the level of service we strive to provide. We want to rectify this situation and make things right for you. We would greatly appreciate it if you could provide us with more details on how we can improve our service and prevent similar issues from happening again. Your insights will be invaluable in helping us better serve our customers. Once again, thank you for bringing these matters to our attention. We are truly sorry for the inconvenience caused, and we hope to have the opportunity to make it up to you in the future. Warm regards, #GDTeam

Posted 3 months ago

“The leg curl machine was an absolute nightmare to build. The instruction manual was pathetic, I even found pre-assembled pieces utilising the wrong bolts.”

Posted 4 months ago

“The TRXs keep breaking”

Posted 4 months ago

Thanks for your feedback, Reborn! We appreciate you taking the time to let us know about your experience with Gym Direct. We apologize for the inconvenience with the TRXs and would really like to make sure this doesn't happen again. please come by our warehouse and we can offer a full refund ASAP. Thank you.

Posted 4 months ago

“Still waiting for items. Not happy. Due on 24 Oct, not here yet.”

Posted 5 months ago

Hi Robyn, We understand the review and comment, due to the order being damaged during transit Direct Freight has returned it back to our warehouse which was yesterday afternoon and our warehouse team has already dispatched a new pair to you today, we do apologise for the confusion. Thank you. - Gym Direct

Posted 5 months ago

“Very poor and extremely disappointed. The wrong address was applied to my order and sent to my neighbour. When the delivery driver delivered the item my neighbour stated that the wrong address had been used and that the driver took the item back. It appears the driver didn't return the item to you and the item has now disappeared, I will not be using you again and will look to other suppliers for my future gym supplies”

Posted 11 months ago

We apprecaite your review and feedback, Michael. From what we can see you placed the incorrect address on your order and didn't inform us until after the order was fully dispatched and delivered to the address you had provided, from our end the driver had delivered to the address which was provided to us from you and we had provided the courier company the address which you had placed on the order. Any comments about Direct Freight that has no relation to Gym Direct should be taken up with their customer service agents. Thank you. - GD

Posted 11 months ago

“My black band snapped after 3 uses not very happy with that at all Used just for stretching I am 60 and female this should not have happened I feel it is a faulty band I am currently in NZ playing hockey and the band was bought for this trip I now need to replace it Thanks Angela carpini”

Posted 11 months ago

Hi Angela, We're sorry that your black band didn't live up to our usual standards of quality. We take pride in ensuring that our products stand the test of time, and we regret that your band did not meet that expectation. We understand your disappointment with having to purchase a new product when you are currently out of town, so please contact us at sales@gymdirect.com.au with photos and your order number, and our team will work with you to get a replacement sent as soon as possible. Thank you for your feedback, Angela - we appreciate it and will use it to ensure future product enhancements. We hope your travels go well. - GD

Posted 11 months ago

“Happy with product! That I bought. Shopping experience was not so great! Originally wanted to purchase a hyper extension bench for +$1k but shipping was outrageous! Spent time quoting up 3rd party freight which came in at a third of the price. I rang and emailed Gym Direct to confirm how much time needed for freight to collect and as to whether box is crated or on pallet. No answer! So Gym Direct lost that sale! That experience has left me really put off to deal with Gym Direct again. I only got the the glute plyo box as I couldn’t source anywhere else!”

Posted 11 months ago

Hi Annabelle, From what I can see a staff member spent a good amount of time going through each courier service we use to find the lowest price possible and every option possible for an item that size and weight as you did need a trial lift service for safe and successful delivery, we appreciate your email and for you taking the time to be in contact with us so we can help you out, we hope you enjoy the Plyo box and if we hope we can help you in the future with any further orders. - GD

Posted 11 months ago

“Ordered over two weeks ago. 4 packages were sent. The first two arrived after a week. The 3rd went via an incorrect city & arrived badly damaged - who sends 20kg of dumbbells in an old Shiraz box?!? So unprofessional - 4th package has still not arrived. Have reached out to gym direct 3 times so far. Awaiting a responses on the damaged dumbbells & 4th package. So our experience has been anything but “direct” …. More should-have-gone-to-Rebel ….”

Posted 1 year ago

Afternoon, We apprecaite the review and we do apologize for any damage that may have happened, please contact us at sales@gymdirect.com.au with photos and your order number so we can resolve this for you. Thank you again, speak soon. - GD

Posted 1 year ago

“I have emailed about the faulty equipment and no reply”

Posted 1 year ago

Hi Kathryn, We do apologize for the delay, our staff is on this now and getting in contact with you, please look out for a call or email shortly. Thank you. - GD

Posted 1 year ago

“I ordered a spiky ball, they said it would come in 1 week and 1 month later I am still waiting. They keep sending me emails to write a review, so I got in touch with the company to tell them I didn't have the product and could they look into it? Still nothing is happening apart from writing a review emails! so they are unreliable, and don't follow up well. I won't buy from them again.”

Posted 1 year ago

Hi David Thank you for taking the time to leave a review. This has been looked into and from what can be seen this order was completed on 13th Feb and was dispatched 15th Feb. When you reached out we had responded advising there was a delay in delivery and we were awaiting a response from Aus Post. Speaking to them again they have notified us there is a continuing delay from their side and are working on having your item delivered. As we can understand how frustrating this is, we are still working closely with Aus Post for continued updates and to escalate the matter. We hope this will be delivered for you shortly. Thank You. -Gym Direct

Posted 1 year ago

“DId not receive what I expected, I would like to return and reorder another barbell”

Posted 1 year ago

Hi Vedang, thanks for your review. We're sorry to hear that you didn't receive what you expected from your order. If you'd like to return and reorder, we would be happy to help! Please email us at sales@gymdirect.com.au and our team will assist you further. Thank you. - GD

Posted 1 year ago

“I wouldn’t have written this review except for receiving an email asking me to do here it is: Ordered on 14th jan and still haven’t received them. I only live 1hr away from the store , would have been better driving up to collect. Will be calling Monday to follow up”

Posted 1 year ago

Hi Bec, We do apologize on behalf of gym direct and ur couriers for the delayed freight, management has been in contact with the couriers to resolve this problem and we look to having this finalized ASAP, so sorry again and if there is anything please don't hesitate to contact us on 1300 488 866 or to send an email. Thank you Bec for the feedback and we will be in contact with you again shortly with updates. - GD

Posted 1 year ago

“Let you know when I finally get the items You need to reconsider your carriers”

Posted 1 year ago

“Not all of my order was fulfilled and when told I couldn’t get the bench I ordered , I was told I needed to pay an additional $250 for another bench”

Posted 1 year ago

Hi Jarod, We do apologize for the inconvenience this may have caused, from your email conversations i can see you were asked if you were happy with changing benches and you wished to proceed with this option, you also wanted to upgrade the bench instead of downgrading the bench which included the $250 fee which you approved before making payment. if you need any further help in the future please let us know, our staff is always here to help. Thank you. - Gym Direct

Posted 1 year ago

“The extremely high shipping cost was not disclosed until after I had put in my credit card details.”

Posted 1 year ago

Hi Faryar, We appreciate the review, from what i can see you can not proceed with the order without pressing the shipping button which states the cost, our back end is set up like this so the customer knows the exact price they are paying before proceeding with payment. Thank you. - GD

Posted 1 year ago

“I would never tell anyone to purchase anything from Gym Direct, they were paid for a product only to take more than 5 weeks before they delivered the product and they don't ring to let me know when it's been delivered. To top it off the delivery/ installing told me that it's my problem to figure it out on how to use the product then said he can't take the box it came in, I'm a disabled man and I cannot remove the rubbish. Gym Direct told me that the delivery / installer would show me how to use the product but didn't do anything other than poor customer service... It's not worth 1 ⭐️ but that's all I can give. Gym direct should be closed for ever absolutely disgrace”

Posted 1 year ago

Hello, I'm sorry to hear about the poor experience you've had with Gym Direct. We pride ourselves on our customer service and I'm sorry that in this instance it fell short of your expectations. Can you please drop us an email at sales@gymdirect.com.au so that I can look into this further for you? we never want this to happen to our customers or for this service to be done by our third-party installers that work under Gym Direct, we want this sorted out ASAP. Thank you, -GD

Posted 1 year ago

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Gym Direct is rated 4.4 based on 1,489 reviews