Andrew McB****
Thank you for your invitation to submit a review. While I don't like to say it, my experience with my purchase has been highly disappointing and 40 days after placing my order, I still have not received my equipment. I buy a lot of gym equipment and chose to try Gym Direct as a new provider, taking in good faith statements of product quality and prompt service. Having ordered and paid for my order in early January, I was expecting a day or two delay in dispatch given the time of year and likely holiday absence of some staff. A few days later this assumption was confirmed when I received an email indicating GD was aiming to dispatch by the end of that week (i.e. 12 Jan) or at the latest the following week. Another week later, I received an email from Lily, who was very polite, indicating my goods were in fact not in stock (not indicated at point of sale) and that there would be a four week delay in my order, apparently due to supply chain issues. Eventually, I received a few emails on 6-7 Feb indicating that my order was in transit, with consignment details indicating a 6 Feb delivery date (i.e. that day). I called the freight company only to be told that they hadn't received all the 19 parts of my order from GD. I had ordered a bench, dumbbell set and rack, which appears to have been split up into 19 separate items and drip fed to the freight company.After multiple calls to the freight company, and failure to deliver despite having all relevant information, authorisation to leave, and site access granted, my order has still not arrived. I therefore cannot comment on equipment quality and clearly cannot provide pictures of me enjoying my purchase, as you have requested. I have to say, this has been a wholly unsatisfactory experience and if asked to recommend Gym Direct as a purveyor of equipment in the future, it would be a hard NO from me. I am sorry to say that I will definitely shop elsewhere next time and recommend others do too.
5 months ago
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Gym Direct has a 4.4 average rating from 1,522 reviews

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