Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,847 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The extremely high shipping cost was not disclosed until after I had put in my credit card details.”

Helpful Report

Posted 3 years ago

Hi Faryar, We appreciate the review, from what i can see you can not proceed with the order without pressing the shipping button which states the cost, our back end is set up like this so the customer knows the exact price they are paying before proceeding with payment. Thank you. - GD

Posted 3 years ago

“I would never tell anyone to purchase anything from Gym Direct, they were paid for a product only to take more than 5 weeks before they delivered the product and they don't ring to let me know when it's been delivered. To top it off the delivery/ installing told me that it's my problem to figure it out on how to use the product then said he can't take the box it came in, I'm a disabled man and I cannot remove the rubbish. Gym Direct told me that the delivery / installer would show me how to use the product but didn't do anything other than poor customer service... It's not worth 1 ⭐️ but that's all I can give. Gym direct should be closed for ever absolutely disgrace”

Helpful Report

Posted 3 years ago

Hello, I'm sorry to hear about the poor experience you've had with Gym Direct. We pride ourselves on our customer service and I'm sorry that in this instance it fell short of your expectations. Can you please drop us an email at sales@gymdirect.com.au so that I can look into this further for you? we never want this to happen to our customers or for this service to be done by our third-party installers that work under Gym Direct, we want this sorted out ASAP. Thank you, -GD

Posted 3 years ago

“Rubbish service, rubbish product.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Jason. We're sorry to hear that you didn't have a good experience with our product. Our team strives to provide a great customer experience and we would love the opportunity to speak with you further about your experience and see how we can improve. Please reach out to us at sales@gymdirect.com.au so that we can help resolve any issues you may have had. - GD

Posted 3 years ago

“Still waiting for equipment to arrive.”

Helpful Report

Posted 3 years ago

Hi Terri, Thank you for leaving a review. I'm sorry to hear that you're still waiting for your equipment to arrive. We have our team looking into this for you and will be in contact shortly, Thank you for your patience and have a great day! - GD

Posted 3 years ago

“products havent arrived”

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Posted 3 years ago

Hi Simon, Thank you for leaving a review. I'm sorry to hear that your products have not arrived yet by Border Express. we will have a staff member look into this for you ASAP, someone will be in contact. Thank you. - GD

Posted 3 years ago

“Your service is appalling and I unsubscribed yet you’re still emailing me - WTF”

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Posted 3 years ago

“I still Havnt received my Olympic bar”

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Posted 3 years ago

“Not delivered yet in spite of chatting with Michael and promise of delivery on 24th June”

Helpful Report

Posted 3 years ago

Hello David, I'm sorry to hear that you have yet to receive your order. I can assure you that we are doing everything in our power to get it delivered as soon as possible. Our team is working hard to ensure that all orders are shipped as soon as possible. I apologize for the inconvenience this has caused and I would like to thank you for your patience and understanding. If there is anything else I can do for you, please do not hesitate to let me know. Thank you,

Posted 3 years ago

“Terrible rack and bench. I had to throw it away in the bin.”

Helpful Report

Posted 3 years ago

Hi Andrew, sorry to hear you had such a bad experience with our rack and bench. We take product quality seriously and would love to get more information from you about what went wrong. Please email us at support@gym-direct.com so we can help rectify the situation. Thank you, Gym Direct

Posted 3 years ago

“Wrong size for what i wanted.. not specified in your description”

Helpful Report

Posted 3 years ago

Hello Paul, Thank you for taking the time to leave a review. I am sorry that the size of the product you received was not what you were expecting. It is very important to us that our customers are happy with their purchases and we try to be as clear as possible in our product descriptions. If you have any further questions or concerns, please do not hesitate to reach out to us. We would be happy to help in any way we can. Sincerely, The Gym Direct Team

Posted 3 years ago

“Shipping is absolutely ridiculous. I placed a very large order from another company in Victoria for heavy duty equipment. It was here in 11 days. Their shipping was free, which I might add. Not even a single update as to where my 2 bars are from you guys. It's been 13 days, and still doesn't even appear to be in transit. And now I get a email asking for a product review? This is just laughable at this point. I cannot possibly recommend this company to anyone.”

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Posted 3 years ago

“It’s been weeks and my order is still not delivered. Delivery still not made.”

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Posted 3 years ago

“Still waiting for my order”

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Posted 3 years ago

“I haven’t received it yet”

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Posted 3 years ago

“We would love to do that however we still have not received our product to give a good review. More than happy to give one once we have received it. Cheers”

Helpful Report

Posted 3 years ago

“Product quality is fine. Customer service is poor. Order was short supplied, raised with GD and they blamed their courier with no eta on a resolution as their couriers "accounts manager" was investigating. Have requested replacement products or refund but judging by other reviews, it looks like it will be easier to lodge a formal complaint and go from there. Initial customer service response was less than 1hr, after I requested a refund or replacement product, GDcsyopped replying.”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear that you had a less than perfect experience with us. We pride ourselves on our customer service and want all our customers to be happy with the products they receive from us. In cases like this where there is an issue or concern, we always do our best to respond as soon as possible. In your case, it appears we were not fast enough in getting back to you so please accept my apologies for that! We are also looking into why your order was short supplied, but I can confirm that this has been resolved now - thank you for letting me know about this! I hope we get another chance at making things right by providing the excellent customer service that people have come to expect from Gym Direct.

Posted 3 years ago

“They contract their deliveries to Border Express, who delivered to the wrong address with no tracking. Please use a competent courier in the future.”

Helpful Report

Posted 3 years ago

Thanks for the review Caroline! I'm sorry to hear you didn't love our customer service. We're committed to making sure all of our customers have a positive experience and we'll make sure your feedback is passed on.

Posted 3 years ago

“The poor rating is due to the fact that I have not yet recieved the goods yet”

Helpful Report

Posted 3 years ago

“I placed a order on the 26/1/22 for a half commercial stability ball which was supposed to be a birthday present in early February. Had to pay $45 for courier delivery because it weighed approximately 6kg. I thought it would only take two weeks being courier delivered but it didn’t turn up after three weeks. So I rang Gym Direct on Wednesday 16/2/22 to inquire about my delivery. They said they would get back to me the next day- this did not happen. So I rang on the Friday and they said they would get back to me and they didn’t. It’s now 21/2/22- AND STILL NO DELIVERY. I just want what I’ve paid for and some customer service would be appreciated. NOT HAPPY”

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Posted 3 years ago

“Quick to take your money. From that point on the whole experience was VERY disappointing. Extremely poor customer service and extremely slow dispatch and delivery. I was given conflicting information every time I made contact to chase up my delivery. I won't ever be buying from this company again.”

Helpful Report

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,847 reviews