Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,846 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service and will never order from Gym Direct again.”

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Posted 3 years ago

“Ordered an in-stock bench, two weeks later received an email that it had been dispatched. Over a week later it still had not arrived, check tracking number and said it had delivered before it was dispatched. Contacted customer service and explained situation and said they would look into it and would "call you back before lunch tomorrow". Close of business the following day, still no call. Contacted customer service again to find out where the bench is, only to find out it is not in stock. So nearly a month on from ordering and paying for an in-stock item and no product delivered. Would have ordered elsewhere if I knew this was the case, pretty disappointing service as a whole.”

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Posted 3 years ago

“I haven’t received my order yet and the tracking is incorrect so not that happy”

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Posted 3 years ago

“I placed my order in January 11th and still have not received the goods. Lots of excuses about couriers etc but just not good enough. To make matters worse straight after I placed my order they launched a 15% off discount on all items. So still no goods and no offer of 15% discount for the delays. Poor customer service”

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Posted 3 years ago

Hi Adrian, Thank you for your feedback and apologies for any incoveience caused by this We are sorry to hear you missed our 15% Chinese New Year promotion which we launched on 31st of Jan 2022, Therefore we are not able to honor this offer to you as we launched 3 weeks back. However, we do offer different promotions occosicationly so please keep an eye on our website & social media for the latest offer/promotion. Regards the delay in delivery, we do apologize on behalf of our third-party contracted courier as the whole transport industry are facing challenge of shortage staffs due to impact of covid 19, which is matter of national awarness. They are suffering 30% down in terms of staffing. However upon checking the latest status of your order, your order is onboard for delivery this morning. Please keep an eye on provided tracking detail and feel free to reach out if you need any further assistance. Thank you Adrian, appreciated for your understanding and patience Regards Gym Direct

Posted 3 years ago

“Only 2 of 3 the items I ordered were delivered (see photo). The olympic bar bell I ordered was not delivered and still nowhere to be seen almost two months after I ordered it. Poor communication and this still remains unresolved. Ordered 20kg weight plates but was only advised weeks after ordering that they were out of stock and had to be replaced for another item. Really frustrating experience.”

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Posted 3 years ago

Hi Daniel, thank you for your feedback! I'm sorry to hear about the wait and frustration. We appreciate your patience, and we believe you have received all the gear now.

Posted 3 years ago

“After ordering NT item, I was sent a notice of how to track the shipment. What a joke. The tracker appears to be a random date generator. At first, for 4-5 days, it would just give the next day as "expected delivery date". For the past 5 days it has given the same date as "expected delivery date". Today is February 4. When I checked a few minutes ago, the delivery date listed was (as it has been for the past 4 days) January 31! So even though they know it hasn't been delivered they still tell me it's expected 4 days ago! Terrible.”

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Posted 3 years ago

“Won’t deal with them again.”

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Posted 3 years ago

“Kept getting email updates with another users tracking details. Order arrived but stinks of cigarette smoke. At first I thought it was the courier but the smoke smell is on the weights wrapped in plastic. Gave me a headache.”

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Posted 3 years ago

“I haven’t received my item despite of numerous follow ups. Gym Direct have partnered with Border Express who have a reputation of not delivering, misplacing or delivering damage items. Please read their reviews on google. Not a happy customer here!”

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Posted 3 years ago

“Full of promise but doesn't deliver. I had to make repeated phone calls to get a status on the order but no response when requested. It's a shame. The delivery company 'Border Express' is even worse. Never again!!!”

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Posted 3 years ago

“I've been asked to review the product, the problem is 1 month on I still haven't received it. Little response from the Company, I'll be asking for a refund.”

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Posted 4 years ago

“Delivery 6 weeks plus. Poor to no communications”

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Posted 4 years ago

Dear Mick, I'm sorry to hear about the delay with your delivery of Gym Direct. We have been pushing hard to get our product out as quickly as possible and are working on improving our communications so that customers know what's happening with their orders. I am happy to report that we have now shipped all outstanding items within the last few weeks and will be making improvements in this area going forward.

Posted 4 years ago

“Delivery was continuously delayed then we received weights instead for a treadmill then another lengthy wait for the treadmill.”

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Posted 4 years ago

Hi there, thank you for reaching out. Rest assured that your feedback is valuable to us and we will look into the issues you've experienced with our delivery process. We want all of our customers to be happy with their order and if there's anything else we can do for you please let us know.

Posted 4 years ago

“Made an order months ago. Gym direct was happy to take my $1000 and deliver the product months later (still waiting for it) with no updates and no option for a refund. Very poor!”

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Posted 4 years ago

“I had ordered some resistance bands and had to wait a ridiculous amount of time for them to be posted and it was only when I had sent an email through asking about the delivery that surprise surprise the item was then packaged and shipped off. I have ordered from you in the past with no problem however this time the service was definitely lacking.”

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Posted 4 years ago

Thank you for your feedback Karen, I'm sorry to hear that our service let you down. We strive to offer a reliable and fast service and we're disappointed to learn that this was not the case on your recent order. We'll get in touch with our fulfillment team about the delay of your order and make sure they're aware of this issue. In future, please do get in touch if there are any issues or delays with an order so we can look into it straight away.

Posted 4 years ago

“Not so much an issue with you guys but the courier. I only received the barbell on Sarurday morning. The last order didn't deliver on the same day, but instead across two days. I would hesitate to order from you again. Sorry.”

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Posted 4 years ago

Hi Andrew, I'm sorry you had to wait a few days for your order. We do our best to get orders out as soon as possible and we're sorry it wasn't delivered on the same day. We'll make sure this doesn't happen again. We hope you'll give us another chance in the future and thank you for taking the time to review us!

Posted 4 years ago

“I received my bike with rust on the underneath and above the wheel. I contacted Gym direct - it took 6 days for someone to get back to me only to be told the rust is on the underneath of the bike and it doesn’t matter. No offer of a reduction in cost of the bike or a replacement. Happy to take my money but not responsibility for their own product quality”

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Posted 4 years ago

Hi Liz, I'm sorry to hear you're unhappy with your purchase. Rust is not a normal feature of our bikes and we had sent you a refund on the 5th of October. Thank you for your patience.

Posted 4 years ago

“I havent received my order !!!!!!!!”

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Posted 4 years ago

“took almost 3 weeks to receive my order. ordered again and the same problem.”

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Posted 4 years ago

Hi, thank you for your review. I apologize that it took longer than expected to get your order to you. We are currently experiencing a high volume of orders and are working hard to get caught up on the backlog. If this happens again in the future please email us at sales@gymdirect.com with your order number and we will be able to provide more information about why there was an unexpected delay or any other questions you may have. Thank you

Posted 4 years ago

“I placed an order that was in stock and ready for immediate dispatch. After placing the order I was advised of a 5-7 day dispatch delay. I only received the order today, some 17 days after initial order. I understand that there are complexities associated with the current times, but this does not excuse a lack of communication as times change.”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,846 reviews