Gym Direct Reviews

4.4 Rating 1,489 Reviews
83 %
of reviewers recommend Gym Direct
4.4
Based on 1,489 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Gym Direct Reviews
Gym Direct 1 star review on 2nd February 2024
Renée Town****
Gym Direct 5 star review on 2nd January 2024
Aaron Valv****
Gym Direct 5 star review on 2nd January 2024
Aaron Valv****
Gym Direct 5 star review on 22nd December 2023
Paul N****
Gym Direct 5 star review on 26th October 2023
Ann K****
Gym Direct 5 star review on 8th October 2023
Travis Bat****
Gym Direct 5 star review on 17th September 2023
Andrea Fuentes To****
115
Anonymous
Anonymous  // 01/01/2019
Equipment faculty and email that was sent has not been followed up on
Helpful Report
Posted 3 years ago
The product was delivered 2 weeks later then what I was told multiple times. Items were missing when delivered. Customer service from Chris was ordinary at best as I received the same excuse every time the order delivery date was pushed back.
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Posted 3 years ago
Let me know when my refund is provided to me for order 46063. I did not order it
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Posted 3 years ago
Some of the order is missing. Chasing it up at the moment.
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Posted 3 years ago
I am still waiting on 3 pairs of dumbbells which I ordered at the end of March. I ordered these as a set with a number of other dumbbells but 3 pairs were left out. I know Covid-19 has caused delays, but this is beyond acceptable. To make matters worse, I have followed up every month and am constantly told that they are on their way and are expected in a month. After 5 months of being told the same story and receiving no dumbbells, I have to say I am very disappointed. Honestly is always the best policy. I couldn't even cancel the items because they are a part of a set. I just can't believe I didn't receive the full set because somehow 3 pairs were allocated to someone else. I should have received all of the dumbbells together. Furthermore, I am never updated on the status of my order, it's always me having to chase it up.
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Posted 3 years ago
Took heaps longer than said and only shipped when I complained
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Posted 3 years ago
I never received my order Gym Directs courier delivered my order to a totally different address. I have bought 100k equipment for my new gym this year using the same address and all orders were delivered exception for Gym direct. Gym direct never reimbursed my order my experience was like ordering from a Chinese rogue company. Very stressful and humiliating how there customer service presented themselves when l enquire of my undelivered order.
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Posted 3 years ago
Good products, terrible customer service.
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Posted 3 years ago
Mats have become bumpy and inconsistent - not good quality.
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Posted 3 years ago
Thanks for the invitation to write a review. Firstly my name isn’t Bec Hassall. Secondly my bench got delivered to my front door as the delivery guy was only paid to deliver it that far so my husband and I had to drag it to the room we wanted it in. Thirdly the back part of the bench Itself had a rip in it and the packaging also had bumps on it so obviously was not handled with care..
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Posted 3 years ago
I did make a purchase however I am not Wing Hei Tse. Whilst happy with the purchase I’m concerned that someone has been sent an email with my name and therefore knows I was a customer. That would be a breach of privacy. I think you need to review your mail merge
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Posted 3 years ago
Hi Melinda, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.
Posted 3 years ago
Terrible experience never ending lies from the sales teams when they answered I would have to be desperate I think before we purchased anything else
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Posted 3 years ago
Got sent an email asking for a review addressed to someone else. Question whether the website has been hacked or database corrupted.
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Posted 3 years ago
Hi Christopher Graham-White, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.
Posted 3 years ago
Haven’t replied to my email
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Posted 3 years ago
Gym Direct is rated 4.4 based on 1,489 reviews