Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,860 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received notification that delivery was on its way back in 12th Jan 2021. The order never arrived.”

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Posted 5 years ago

“This is probably unfair to Gym Direct as this is more to do with the freight service. My equipment arrived in separate shipments over a week, including deliver items that were not mine. After 10 days of deliveries and returns I do not have a full order and much of my order is in very bad condition. I have made formal complaints to both Freight Direct and Gym Direct and have had no response. Very frustrated and disappointed.”

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Posted 5 years ago

“I didn’t receive everything I ordered.”

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Posted 5 years ago

“I still have not received some of my items and am not getting any responses from gym direct or transport company! Ha being paid nearly $200 shipping for my items and an extremely unhappy! Will be contacting fair trading”

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Posted 5 years ago

“Didn’t receive springs that keep weights on bar”

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Posted 5 years ago

“I still don’t have my stuff”

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Posted 5 years ago

“Equipment faculty and email that was sent has not been followed up on”

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Posted 5 years ago

“The product was delivered 2 weeks later then what I was told multiple times. Items were missing when delivered. Customer service from Chris was ordinary at best as I received the same excuse every time the order delivery date was pushed back.”

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Posted 5 years ago

“Let me know when my refund is provided to me for order 46063. I did not order it”

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Posted 5 years ago

“Some of the order is missing. Chasing it up at the moment.”

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Posted 5 years ago

“I am still waiting on 3 pairs of dumbbells which I ordered at the end of March. I ordered these as a set with a number of other dumbbells but 3 pairs were left out. I know Covid-19 has caused delays, but this is beyond acceptable. To make matters worse, I have followed up every month and am constantly told that they are on their way and are expected in a month. After 5 months of being told the same story and receiving no dumbbells, I have to say I am very disappointed. Honestly is always the best policy. I couldn't even cancel the items because they are a part of a set. I just can't believe I didn't receive the full set because somehow 3 pairs were allocated to someone else. I should have received all of the dumbbells together. Furthermore, I am never updated on the status of my order, it's always me having to chase it up.”

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Posted 5 years ago

“Took heaps longer than said and only shipped when I complained”

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Posted 5 years ago

“I never received my order Gym Directs courier delivered my order to a totally different address. I have bought 100k equipment for my new gym this year using the same address and all orders were delivered exception for Gym direct. Gym direct never reimbursed my order my experience was like ordering from a Chinese rogue company. Very stressful and humiliating how there customer service presented themselves when l enquire of my undelivered order.”

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Posted 5 years ago

“Good products, terrible customer service.”

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Posted 5 years ago

“Mats have become bumpy and inconsistent - not good quality.”

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Posted 5 years ago

“Thanks for the invitation to write a review. Firstly my name isn’t Bec Hassall. Secondly my bench got delivered to my front door as the delivery guy was only paid to deliver it that far so my husband and I had to drag it to the room we wanted it in. Thirdly the back part of the bench Itself had a rip in it and the packaging also had bumps on it so obviously was not handled with care..”

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Posted 5 years ago

“I did make a purchase however I am not Wing Hei Tse. Whilst happy with the purchase I’m concerned that someone has been sent an email with my name and therefore knows I was a customer. That would be a breach of privacy. I think you need to review your mail merge”

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Posted 5 years ago

Hi Melinda, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 5 years ago

“Terrible experience never ending lies from the sales teams when they answered I would have to be desperate I think before we purchased anything else”

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Posted 5 years ago

“Got sent an email asking for a review addressed to someone else. Question whether the website has been hacked or database corrupted.”

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Posted 5 years ago

Hi Christopher Graham-White, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 5 years ago

“Haven’t replied to my email”

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Posted 5 years ago

Gym Direct is rated 4.4 based on 1,860 reviews