Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish service, rubbish product.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Jason. We're sorry to hear that you didn't have a good experience with our product. Our team strives to provide a great customer experience and we would love the opportunity to speak with you further about your experience and see how we can improve. Please reach out to us at sales@gymdirect.com.au so that we can help resolve any issues you may have had. - GD

Posted 1 year ago

“Still waiting for equipment to arrive.”

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Posted 1 year ago

Hi Terri, Thank you for leaving a review. I'm sorry to hear that you're still waiting for your equipment to arrive. We have our team looking into this for you and will be in contact shortly, Thank you for your patience and have a great day! - GD

Posted 1 year ago

“products havent arrived”

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Posted 1 year ago

Hi Simon, Thank you for leaving a review. I'm sorry to hear that your products have not arrived yet by Border Express. we will have a staff member look into this for you ASAP, someone will be in contact. Thank you. - GD

Posted 1 year ago

“Your service is appalling and I unsubscribed yet you’re still emailing me - WTF”

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Posted 1 year ago

“I still Havnt received my Olympic bar”

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Posted 1 year ago

“Not delivered yet in spite of chatting with Michael and promise of delivery on 24th June”

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Posted 1 year ago

Hello David, I'm sorry to hear that you have yet to receive your order. I can assure you that we are doing everything in our power to get it delivered as soon as possible. Our team is working hard to ensure that all orders are shipped as soon as possible. I apologize for the inconvenience this has caused and I would like to thank you for your patience and understanding. If there is anything else I can do for you, please do not hesitate to let me know. Thank you,

Posted 1 year ago

“Terrible rack and bench. I had to throw it away in the bin.”

Helpful Report

Posted 1 year ago

Hi Andrew, sorry to hear you had such a bad experience with our rack and bench. We take product quality seriously and would love to get more information from you about what went wrong. Please email us at support@gym-direct.com so we can help rectify the situation. Thank you, Gym Direct

Posted 1 year ago

“Wrong size for what i wanted.. not specified in your description”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for taking the time to leave a review. I am sorry that the size of the product you received was not what you were expecting. It is very important to us that our customers are happy with their purchases and we try to be as clear as possible in our product descriptions. If you have any further questions or concerns, please do not hesitate to reach out to us. We would be happy to help in any way we can. Sincerely, The Gym Direct Team

Posted 1 year ago

“Shipping is absolutely ridiculous. I placed a very large order from another company in Victoria for heavy duty equipment. It was here in 11 days. Their shipping was free, which I might add. Not even a single update as to where my 2 bars are from you guys. It's been 13 days, and still doesn't even appear to be in transit. And now I get a email asking for a product review? This is just laughable at this point. I cannot possibly recommend this company to anyone.”

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Posted 1 year ago

“It’s been weeks and my order is still not delivered. Delivery still not made.”

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Posted 1 year ago

“Still waiting for my order”

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Posted 2 years ago

“I haven’t received it yet”

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Posted 2 years ago

“We would love to do that however we still have not received our product to give a good review. More than happy to give one once we have received it. Cheers”

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Posted 2 years ago

“Product quality is fine. Customer service is poor. Order was short supplied, raised with GD and they blamed their courier with no eta on a resolution as their couriers "accounts manager" was investigating. Have requested replacement products or refund but judging by other reviews, it looks like it will be easier to lodge a formal complaint and go from there. Initial customer service response was less than 1hr, after I requested a refund or replacement product, GDcsyopped replying.”

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Posted 2 years ago

Hi there, I'm sorry to hear that you had a less than perfect experience with us. We pride ourselves on our customer service and want all our customers to be happy with the products they receive from us. In cases like this where there is an issue or concern, we always do our best to respond as soon as possible. In your case, it appears we were not fast enough in getting back to you so please accept my apologies for that! We are also looking into why your order was short supplied, but I can confirm that this has been resolved now - thank you for letting me know about this! I hope we get another chance at making things right by providing the excellent customer service that people have come to expect from Gym Direct.

Posted 2 years ago

“They contract their deliveries to Border Express, who delivered to the wrong address with no tracking. Please use a competent courier in the future.”

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Posted 2 years ago

Thanks for the review Caroline! I'm sorry to hear you didn't love our customer service. We're committed to making sure all of our customers have a positive experience and we'll make sure your feedback is passed on.

Posted 2 years ago

“The poor rating is due to the fact that I have not yet recieved the goods yet”

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Posted 2 years ago

“I placed a order on the 26/1/22 for a half commercial stability ball which was supposed to be a birthday present in early February. Had to pay $45 for courier delivery because it weighed approximately 6kg. I thought it would only take two weeks being courier delivered but it didn’t turn up after three weeks. So I rang Gym Direct on Wednesday 16/2/22 to inquire about my delivery. They said they would get back to me the next day- this did not happen. So I rang on the Friday and they said they would get back to me and they didn’t. It’s now 21/2/22- AND STILL NO DELIVERY. I just want what I’ve paid for and some customer service would be appreciated. NOT HAPPY”

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Posted 2 years ago

“Quick to take your money. From that point on the whole experience was VERY disappointing. Extremely poor customer service and extremely slow dispatch and delivery. I was given conflicting information every time I made contact to chase up my delivery. I won't ever be buying from this company again.”

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Posted 2 years ago

“Terrible service and will never order from Gym Direct again.”

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Posted 2 years ago

“Ordered an in-stock bench, two weeks later received an email that it had been dispatched. Over a week later it still had not arrived, check tracking number and said it had delivered before it was dispatched. Contacted customer service and explained situation and said they would look into it and would "call you back before lunch tomorrow". Close of business the following day, still no call. Contacted customer service again to find out where the bench is, only to find out it is not in stock. So nearly a month on from ordering and paying for an in-stock item and no product delivered. Would have ordered elsewhere if I knew this was the case, pretty disappointing service as a whole.”

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Posted 2 years ago

Gym Direct is rated 4.4 based on 1,489 reviews