Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing my items and still haven’t received anything. Very poor service”

Helpful Report

Posted 2 years ago

Hi there, we would love to help you further but this is an anonymous review, with no order number or contact information. Could you please provide some more details so we can rectify whatever issues you may be having?

Posted 2 years ago

“I have still not received this order I made weeks ago. It was supposed to be coming again today and yet again apparently they tried to deliver but I wasn’t home. I HAVE NOT LEFT MY HOUSE TODAY in the attempt to finally receive my order. I would like a refund.”

Helpful Report

Posted 2 years ago

Hi there, we would love to help resolve this issue as we take customer satisfaction very seriously - but this is an anonymous review with no order or contact details. Unfortunately at this stage our hands are tied. Please get in touch ASAP so we can rectify this issue for you.

Posted 2 years ago

“Disorganised, no one knew what was happening when I called 4 times”

Helpful Report

Posted 2 years ago

Hi Jo, we take matters like this very seriously and I've attempted to look into your case further but found no record of contact on our system. Could you please get in touch via email or phone ASAP so we can resolve this issue?

Posted 2 years ago

“Product was different to the picture, and I only could see the cost of postage after “selecting” the only postage option which confirmed payment.”

Helpful Report

Posted 2 years ago

Hi there, we are unsure of what exactly went wrong in this instance and how we can be of assistance. We do not have an order number, name or contact details therefore have our hands tied at this point. The shipping calculator is present on every product page and does not require you to make a purchase before determining shipping cost. If you provide more details or give us a call we can clear this up quickly for you. Thanks.

Posted 2 years ago

“Well, it took four phone calls to staff that were noncommittal and uninformative, telling me that 'we will get back to you within 24 hours' ( which they didn't) as well as 3 emails before I actually receive my delivery 3 months after my online order was processed... In the end I requested a refund if delivery couldn't be done ASAP...Very disappointed to say the least....”

Helpful Report

Posted 3 years ago

“Made a seperate order back at the start of December and I’m still yet to receive all the items.”

Helpful Report

Posted 3 years ago

“I bought a pair of 27.5 kg dumbbells only to receive one. I have been informed by gym Direct the the other was lost in transit and another one will be reshipped. After several phone calls and a week later waiting I'm still waiting”

Helpful Report

Posted 3 years ago

Hi Andrew, As to our previous emails, we have a new 27.5kg Rubber Hex Dumbbell being dispatched to you, this will be arriving very shortly and you should have received a tracking number, we have tried our best to retrieve the first dumbbell from our couriers and have been in contact with you for this. Thank you.

Posted 3 years ago

“keep getting emails when i unsubscribe.... awesome!”

Helpful Report

Posted 3 years ago

Thank you for the review and we just want to make sure you have pressed the unsubscribe button located at the bottom of the email you have received, if not we have our team looking into your email to remove it from the list. We do apologize and will make sure this is resolved on our end. Thank you. - Chris (Gym Direct)

Posted 3 years ago

“My order has yet to be delivered. Ordered 14/02 and now 02/03 and order has not been completely delivered as promised by 18/02. Very disappointing. Part of my order has been travelling on courtier between Vic and NSW on 4 occasions so far and has still not been delivered to me.”

Helpful Report

Posted 3 years ago

Hi Amanda, We appreciate your review and rest assured we have our dispatch team getting in contact with our couriers to locate your order and move it forward through depots, all items have left our warehouse and are currently in the hands of Direct Freight, all is being done to resolve the transportation troubles and we will get it to you ASAP. Sorry for the inconvenience and our dispatch team will be in contact shortly. - Chris (Gym Direct)

Posted 3 years ago

“I was really unhappy with the service I was provided and the time and energy it took to complete an order. I had a $60 voucher I wanted to redeem with a code yet it took my sister-in-law (the person who boughtme the voucher) calling the gym direct office to verify that yes, she did in fact buy it for me before they would complete my order. They then refused to give me the $20 off (first order promo) as I was told that the voucher was being used as a special code and not the currency that it represented. I then made the choice to pick up my item from the Taren Point Warehouse (again, only given the pick up time option of 3:30 which for 99% of professionals, isnt feasable at all, seems like they really wanted to charge me shipping) only to recieve an email from the freight company that it was being delivered without my knowledge. I didn't mind it being delivered for free, but even when I called Gym Direct asking if it was being delivered they assued me that no I had to still pick up the item. I highly doubt I will be purchasing any other products from Gym Direct in the future. I am not one to every be upset or complain, especially with the year we have had however I was spoken to like I was a bit of a fool and that there was only one way to do anything. It's a shame as Gym Direct have always had great products and been reliable but this 3 week process has really put me off.”

Helpful Report

Posted 3 years ago

“I went to your warehouse to purchase my weights initially, I was rudely told you need to make an appointment. Nowhere on your mobile site is that clearly stated, it’s not until you go to pay for something that you’re notified. So I gave you a 2nd chance and ordered online, your delivery service is incredibly slow, it took over a week for you to process my order and have it delivered to Padstow Heights. I also unsubscribed from your mailing list and yet here you’re emailing me again?”

Helpful Report

Posted 3 years ago

“i have been promised a shipping in 2 days, 4 days and counting nothing happened. i called everyday explaining that i needed the back support belt due to injury.”

Helpful Report

Posted 3 years ago

“I ordered a concept 2 rowing ergo from gym direct as it was advertised as being in stock ? It was sold out everywhere, so I went with Gym direct as I thought I should have it in a few days... It’s now a month later and still nothing. I rang gymdirect after about a week to find out that they advertised wrongly to get my business., they did not have a concept 3 either ! I was quite upset with the person at gymditect who admitted, that their advertising was misleading. He offered me to cancel, but promised that as soon as the next concept 2 would arrive they would let me know and send it per express. Indeed I received an email 2 weeks ago , but still nothing arrived. It’s over a month s now . There was no apologies, gym direct uses misleading advertising to get customers and then does not deliver. As I paid full price now over a months ago I am extremely frustrated. Please be aware with misleading promises by gym direct .”

Gym Direct 1 star review on 8th February 2021

Helpful Report

Posted 3 years ago

Dear Mr. Jens - Ulrich, Thank you for your review and feedback. As spoken this morning, we have looked back your purchase record and confirmed that you placed this Pre - Order item back in 2nd Jan 2021 and website advertised ETA for product availability was from end of Jan 2021 onward. Fortunately stock came back earlier than we expected and your order been dispatched and shipped on 27th Jan 2021. However due to Perth COVID19 lock down , no freight company been operated and therefore, your goods still been hold in Perth depot. We are doing our best to get your goods out ASAP from Perth depot. However we are shock that you were not willing to understand the situation and terminated phone call conversation abruptly; We also disappointed to be accused that we mislead the information as we are honest business company and been trading for over 13 years. We are not able to change stock status after order been placed. As discussed, please contact us and confirm if you wish to continue with the delivery; Otherwise we are more than happy to cancel the delivery and refund you in full if you are not happy with our service. Thank you Jens Gym Direct

Posted 3 years ago

“Whilst we appreciate the dumbell rack, the approach and inflexibility with respect to the delivery / leave at front door when living inner city seemed unreasonable and irritating. To not be able to receive even a notification of the date it would be delivered and the approximate time in such a scenario caused a lot of issues. A lot of companies have significant order volumes and do the courtesy of informing customers accordingly. To say this is not possible seemed unprofessional and a little dismissive of a reasonable request. Below to then ask if the order was delivered on time is ridiculous given you don't advise the approximate time the order would be delivered.”

Helpful Report

Posted 3 years ago

“Received notification that delivery was on its way back in 12th Jan 2021. The order never arrived.”

Helpful Report

Posted 3 years ago

“This is probably unfair to Gym Direct as this is more to do with the freight service. My equipment arrived in separate shipments over a week, including deliver items that were not mine. After 10 days of deliveries and returns I do not have a full order and much of my order is in very bad condition. I have made formal complaints to both Freight Direct and Gym Direct and have had no response. Very frustrated and disappointed.”

Helpful Report

Posted 3 years ago

“I didn’t receive everything I ordered.”

Helpful Report

Posted 3 years ago

“I still have not received some of my items and am not getting any responses from gym direct or transport company! Ha being paid nearly $200 shipping for my items and an extremely unhappy! Will be contacting fair trading”

Helpful Report

Posted 3 years ago

“Didn’t receive springs that keep weights on bar”

Helpful Report

Posted 3 years ago

“I still don’t have my stuff”

Helpful Report

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,489 reviews