Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,860 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my bike with rust on the underneath and above the wheel. I contacted Gym direct - it took 6 days for someone to get back to me only to be told the rust is on the underneath of the bike and it doesn’t matter. No offer of a reduction in cost of the bike or a replacement. Happy to take my money but not responsibility for their own product quality”

Helpful Report

Posted 4 years ago

Hi Liz, I'm sorry to hear you're unhappy with your purchase. Rust is not a normal feature of our bikes and we had sent you a refund on the 5th of October. Thank you for your patience.

Posted 4 years ago

“I havent received my order !!!!!!!!”

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Posted 4 years ago

“took almost 3 weeks to receive my order. ordered again and the same problem.”

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Posted 4 years ago

Hi, thank you for your review. I apologize that it took longer than expected to get your order to you. We are currently experiencing a high volume of orders and are working hard to get caught up on the backlog. If this happens again in the future please email us at sales@gymdirect.com with your order number and we will be able to provide more information about why there was an unexpected delay or any other questions you may have. Thank you

Posted 4 years ago

“I placed an order that was in stock and ready for immediate dispatch. After placing the order I was advised of a 5-7 day dispatch delay. I only received the order today, some 17 days after initial order. I understand that there are complexities associated with the current times, but this does not excuse a lack of communication as times change.”

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Posted 4 years ago

“Ordered 6 weeks ago and it still hasn’t arrived despite sending a in stock notification text. I wouldn’t buy from them again.”

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Posted 4 years ago

“If I could rated 0 stars I would have. Still waiting for my order it's been 8 weeks there has been zero communication about where and when my order will arrive”

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Posted 4 years ago

“My item is yet to arrive, so I would say the service has been terrible”

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Posted 4 years ago

“Please refund my purchase.”

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Posted 4 years ago

“OMG you guys are pathetic and in organised 🤮absolutely a Joke of a company”

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Posted 4 years ago

“Order has been dispatched 2 weeks ago and still hasn't been received, still unsure when it is going to be delivered to me and Gym Direct is unable to give any clarity on when to expect it. Quite unhappy to be paying such high delivery fees for an unreliable service, then receive an email for feedback on "how did we do?" when I haven't even gotten the item?”

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Posted 4 years ago

“Shipping has been a disaster. Still yet to receive the product.”

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Posted 4 years ago

“I had to ring Numerous times to chase my order, when it finally arrived it wasn't complete and no notification of it, I had to ring to find out where the missing parts were.”

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Posted 4 years ago

“Don't sign people up for emails.”

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Posted 4 years ago

Hi there, we checked the email tied to this review and it's not subscribed to any of our marketing channels? The emails you've received are more than likely transactional emails related to orders or products - which are not classified as marketing emails. If you would like to be removed from our system completely, please let us know and we can do that for you.

Posted 4 years ago

“not yet received”

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Posted 4 years ago

Hi Peter - Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 4 years ago

“Still haven't got it yet. Ordered weeks ago.”

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Posted 4 years ago

Hi there, I just double checked the order tied to this review and it was shipped with Australia Post. Unfortunately they have had an outbreak of Covid-19 in a few of their major depots and are experiencing some delays while their courier drivers self-isolate. We apologize on their behalf but at this stage it is out of our hands. We will 100% keep you in the loop and we have filed a formal request for all tracking data to accurately reflect these delays for you.

Posted 4 years ago

“Live close to the warehouse ordered items on 19 of August it’s now the 13 of September and items have not yet arrived very unhappy”

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Posted 4 years ago

Hi Darren, while we completely understand your frustration unfortunately these delays are largely out of our hands. Part of your order was a pre-order item and wasn't able to be dispatched until we received the item on the 3rd of September. Australia Post was the courier used and unfortunately they've reported major delays due to an outbreak of Covid-19 in a few of their depots. We apologize on their behalf but there isn't much we can do about this from our end. We have filed a formal request for all tracking data to be updated to accurately reflect these delays.

Posted 4 years ago

“i never got my order it has been at least 2 weeks”

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Posted 4 years ago

Hey Charles, unfortunately Australia Post is experiencing some delays on their end due to some of their depots reporting positive cases of Covid-19. While this is completely out of our hands we deeply apologize on their behalf and can assure you the items will be sent out as soon as possible, with the status reflected in your tracking details. Thank you!

Posted 4 years ago

“Been 2 day's delay and still didn't got my order”

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Posted 4 years ago

Hi Aram, our current dispatch delay is between 5-7 business days - as outlined very clearly on our website. We apologize for the inconvenience.

Posted 4 years ago

“My item has not arrived yet. I have tried reaching out to your company multiple times but have not had a response yet. Legit thinking this is a scam.”

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Posted 4 years ago

Hey Matthew, we take matters like this one very seriously and are super sorry to hear that you haven't had a good experience. From what I can see in our system, our sales coordinator Chris has responded to your emails regarding the order delay? Please note, this delay was a courier delay and had nothing to do with dispatch or Gym Direct. Once an item has been shipped, it is largely out of our hands but I can see that Chris also reached out to the courier service to find out why there was a delay in delivery. Please keep an eye on your tracking data as instructed and you will be kept in the loop with as to where your order is, direct with the courier! Thanks mate.

Posted 4 years ago

“Shipping took almost 2 weeks when the store is 15 minutes away. Sent me a wrong plate, didn’t offer to replace it with a cast iron equivalent or a different set until the replacement comes. Offered to replace them with cheaper, lighter plates essentially ripping me off. Customer service was pleasant but disorganised”

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Posted 4 years ago

Hi there, could you please get in touch with your contact and order details so we can investigate this further?

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,860 reviews