Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,846 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6 weeks ago and it still hasn’t arrived despite sending a in stock notification text. I wouldn’t buy from them again.”

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Posted 4 years ago

“If I could rated 0 stars I would have. Still waiting for my order it's been 8 weeks there has been zero communication about where and when my order will arrive”

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Posted 4 years ago

“My item is yet to arrive, so I would say the service has been terrible”

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Posted 4 years ago

“Please refund my purchase.”

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Posted 4 years ago

“OMG you guys are pathetic and in organised 🤮absolutely a Joke of a company”

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Posted 4 years ago

“Order has been dispatched 2 weeks ago and still hasn't been received, still unsure when it is going to be delivered to me and Gym Direct is unable to give any clarity on when to expect it. Quite unhappy to be paying such high delivery fees for an unreliable service, then receive an email for feedback on "how did we do?" when I haven't even gotten the item?”

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Posted 4 years ago

“Shipping has been a disaster. Still yet to receive the product.”

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Posted 4 years ago

“I had to ring Numerous times to chase my order, when it finally arrived it wasn't complete and no notification of it, I had to ring to find out where the missing parts were.”

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Posted 4 years ago

“Don't sign people up for emails.”

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Posted 4 years ago

Hi there, we checked the email tied to this review and it's not subscribed to any of our marketing channels? The emails you've received are more than likely transactional emails related to orders or products - which are not classified as marketing emails. If you would like to be removed from our system completely, please let us know and we can do that for you.

Posted 4 years ago

“not yet received”

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Posted 4 years ago

Hi Peter - Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 4 years ago

“Still haven't got it yet. Ordered weeks ago.”

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Posted 4 years ago

Hi there, I just double checked the order tied to this review and it was shipped with Australia Post. Unfortunately they have had an outbreak of Covid-19 in a few of their major depots and are experiencing some delays while their courier drivers self-isolate. We apologize on their behalf but at this stage it is out of our hands. We will 100% keep you in the loop and we have filed a formal request for all tracking data to accurately reflect these delays for you.

Posted 4 years ago

“Live close to the warehouse ordered items on 19 of August it’s now the 13 of September and items have not yet arrived very unhappy”

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Posted 4 years ago

Hi Darren, while we completely understand your frustration unfortunately these delays are largely out of our hands. Part of your order was a pre-order item and wasn't able to be dispatched until we received the item on the 3rd of September. Australia Post was the courier used and unfortunately they've reported major delays due to an outbreak of Covid-19 in a few of their depots. We apologize on their behalf but there isn't much we can do about this from our end. We have filed a formal request for all tracking data to be updated to accurately reflect these delays.

Posted 4 years ago

“i never got my order it has been at least 2 weeks”

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Posted 4 years ago

Hey Charles, unfortunately Australia Post is experiencing some delays on their end due to some of their depots reporting positive cases of Covid-19. While this is completely out of our hands we deeply apologize on their behalf and can assure you the items will be sent out as soon as possible, with the status reflected in your tracking details. Thank you!

Posted 4 years ago

“Been 2 day's delay and still didn't got my order”

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Posted 4 years ago

Hi Aram, our current dispatch delay is between 5-7 business days - as outlined very clearly on our website. We apologize for the inconvenience.

Posted 4 years ago

“My item has not arrived yet. I have tried reaching out to your company multiple times but have not had a response yet. Legit thinking this is a scam.”

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Posted 4 years ago

Hey Matthew, we take matters like this one very seriously and are super sorry to hear that you haven't had a good experience. From what I can see in our system, our sales coordinator Chris has responded to your emails regarding the order delay? Please note, this delay was a courier delay and had nothing to do with dispatch or Gym Direct. Once an item has been shipped, it is largely out of our hands but I can see that Chris also reached out to the courier service to find out why there was a delay in delivery. Please keep an eye on your tracking data as instructed and you will be kept in the loop with as to where your order is, direct with the courier! Thanks mate.

Posted 4 years ago

“Shipping took almost 2 weeks when the store is 15 minutes away. Sent me a wrong plate, didn’t offer to replace it with a cast iron equivalent or a different set until the replacement comes. Offered to replace them with cheaper, lighter plates essentially ripping me off. Customer service was pleasant but disorganised”

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Posted 4 years ago

Hi there, could you please get in touch with your contact and order details so we can investigate this further?

Posted 4 years ago

“I haven't received anything yet”

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Posted 4 years ago

Hi Chris, the invitation to leave a review is sent automatically, after a set amount of time after purchase. In your case it sent before your items had been delivered and we apologise for this! This is something we will address to ensure it doesn't happen in future. Thankyou!

Posted 4 years ago

“Still have not received my order from 3 weeks ago- shocking said 5-7 days”

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Posted 4 years ago

Hi Ashley, we resolved this issue for you on the 20th of August. Your order was placed on the 9th of August therefore the wait was 11 days. We realize that this was longer than the listed delay timeframe but unfortunately with some orders these things happen. We deeply apologise for your experience and hope your next one is much better!

Posted 4 years ago

“I will not be ordering from you again. I got my order of 4 15 kilo plates nearly one whole month after ordering. Two weeks ago I ordered 2 20 kilo plates, and still nothing. I was told it was to be delivered on the 18th of august. It is now the 28th and still nothing. I’ve been training for an extended period of time and you have left a very sour taste in my mouth. Although your prices may be cheap, your service is incredibly deceiving and will certainly let everyone I know from the fitness industry, NOT to order from you”

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Posted 4 years ago

“Not happy I am still missing 2 x 20kg weights”

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Posted 4 years ago

Victoria, I'm sorry to hear you're still missing your weights. We will send them out as soon as possible and we'll also be in touch with our shipping team about this. I hope that we can make this right for you and thank you for bringing it to our attention.

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,846 reviews