Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,846 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping wasn't the fastest but was okay. I haven't used or opened the packages as yet. They were packaged very unprofessionally and only just made it here in one piece. This needs dramatically improved.”

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Posted 1 month ago

“Gym Direct, OK Courier Transport Absolutely A bunch of Morons. Finally Delivered on the 4th attempt. Delivery address on Order was correct, Package label Street spelt wrong. Barry”

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Posted 1 month ago

“Am so happy with my purchase. The machine is a killer it's such a wonderful cardio workout machine so easy to store and doesn't take much space.”

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Posted 2 months ago

“Great product highly recommended 😁”

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Posted 2 months ago

“Great price and service”

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Posted 3 months ago

“Very happy with my experience ordering dumbbells. Easy and efficient! Just wish there was the option for weekend pick up.”

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Posted 3 months ago

“Friendly, informative and good range I products”

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Posted 4 months ago

“Products were as described and slide really well on the sled track. Delivery of products took longer than expected.”

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Posted 5 months ago

“Product is good. Took longer than expected to deliver but customer service and communication was good. Velcroe straps or tags would be great to store the mats.”

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Posted 7 months ago

“We recently made a purchase from Gym Direct and the customer service was quick and easy .”

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Posted 7 months ago

“A delivery sub-contractor made a bad experience with this purchase, but thanks to Gym Direct and Rachael from the marketing team they were able to resolve the issue. I now have my equipment delivered in time for Xmas.”

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Posted 1 year ago

“Good quality at affordable prices”

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Posted 1 year ago

“Happy with product. Quick postage”

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Posted 1 year ago

“Staff members very helpful.”

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Posted 1 year ago

“The wall mounted dual pulley tower is pretty well built for the price, also very versatile in training. Only issue I have is thr pulleys and guide rods are creating a lot of drag and aren't as smooth as I thought.”

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Posted 1 year ago

“The service was amazing, the instruction were NOT good. 4 sketches with lots of numbers for such a large machine is not good enough, with a little effort on the instructions the small detail explained the assemble could become very easy. I do fear that theplastic rollers which will constantly rub on the metal screws will wear out quickly, but as I have just received it I cant be sure”

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Posted 1 year ago

“Happy with product and shipping”

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Posted 1 year ago

“Delivered on time and is as described. Solid and feels secure and easy to assemble* Would have given 5 stars except the screw holes were not countersunk which I had to do otherwise the wood would split near the hole. The instructions also said the screws could only be used 3 times (in and out) during assembly before they could no longer be tightened and that was a user problem…. I would buy from them again.”

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Posted 1 year ago

“Pretty good service, would appreciate an update on the resat of my order.”

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Posted 1 year ago

“first time buying from Gym Direct - easy and simple online ordering received communication via email on each step until delivered slight delay due to Christmas but no issues with that - totally understand and accept product is exactly as described and is good quality and great prices”

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Posted 1 year ago

Gym Direct is rated 4.4 based on 1,846 reviews