Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty good service, would appreciate an update on the resat of my order.”

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Posted 3 months ago

“first time buying from Gym Direct - easy and simple online ordering received communication via email on each step until delivered slight delay due to Christmas but no issues with that - totally understand and accept product is exactly as described and is good quality and great prices”

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Posted 3 months ago

“Good communication, product delivered as described. Waited a few weeks for a backordered item, but when I emailed, response was quick and item was sent shortly after.”

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Posted 3 months ago

Thank you so much for giving Gym Direct a 4-star rating! We truly appreciate your feedback and are delighted to hear about your positive experience with us. We understand that waiting for a backordered item can be frustrating, but we are glad that our quick response to your email and subsequent shipment of the item resolved the issue promptly. At Gym Direct, we strive to prioritize good communication and ensure that our customers receive products as described. Your satisfaction is our utmost priority, and we are grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future. Thank you once again for choosing Gym Direct! #GDTeam

Posted 3 months ago

“The only problem I have is with the delivery company. I source gym equipment for clients and of late have been buying a lot of equipment from you. Upon delivery to the various addresses, I have had the same complaint all the time. ( The delivery person only puts it at the door.) A little bit of common sense, kindness, helpfulness and etiquette goes a long way and will probably get you more orders. If you are interested in real life examples then feel free to contact me.”

Helpful Report

Posted 4 months ago

Thank you very much for your kind 4 star rating of Gym Direct, Howard. We are so pleased to have your loyalty as a customer and appreciate the issues you flagged up on delivery. Your comments about common sense, kindness, helpfulness, and etiquette are really important to us and this is something we will certainly take on board. We are always looking for ways to make our delivery process even better. Thank you for your feedback and we look forward to supplying you with even more gym equipment in the future.

Posted 4 months ago

“Very happy with the products and packaging was secure, items did arrive in multiple parcels and on differents days but I didnt find it a problem for me. The delivery guy was very friendly and talkative and helped explain about the delivery delay”

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Posted 7 months ago

Thank you for your 4 star rating of Gym Direct, John! We are thrilled to hear that you were happy with the products and the packaging was secure. We're glad you didn't have a problem with your parcel arriving on different days. Lastly, we appreciate your kind comments about the delivery guy; we will be sure to let him know.

Posted 6 months ago

“I find the combination of bar bell and dumb bell great . Good quality easy to change from bar bell to dumb bell . And I can add down track if and when nessercery.”

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Posted 7 months ago

Thank you very much for your 4-star rating of Gym Direct! We are so happy that you appreciate the combination of barbell and dumbbell, and that you find them to be of good quality and easy to change. We are also delighted that you can add down track when needed. We appreciate the support from our customers, and we hope you enjoy your equipment!"

Posted 7 months ago

“Great range of products but shipping cost is high.”

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Posted 9 months ago

Dear Abinash, Thank you for your 4 star rating of Gym Direct! We're glad to hear you think our range of products is great, but we apologize for the costly shipping fees. We truly appreciate your loyalty as a repeat customer.

Posted 8 months ago

“Even with a few delivery hicups, everyone was thoughtful and helped out. I am sure next time all will go well.”

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Posted 9 months ago

Thank you so much Jonathan for your 4 star rating of Gym Direct! I am glad to hear that everyone was thoughtful and helpful despite a few delivery hicups. We value our customers and are glad to have you as a repeating customer!

Posted 8 months ago

“Purchased 7 pairs of dumbells (3-9kg) for use in our clinical pilates room. Order placed on Wednesday 12th July, they were shipped the next day and arrived on the Friday! Very quick delivery and easy to navigate the website (sale prices were a very welcome plus too!). Will likely order again in future!”

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Posted 9 months ago

Thank you so much for your 4 star rating of Gym Direct! We are so pleased that you had such a pleasant shopping experience with us, from finding good deals to receiving your order just two days after. We really appreciate that you chose to shop with us and will definitely use us again in the future. We are glad to know that our customers are feeling the rewards of being a loyal customer. Thanks again! - GD

Posted 9 months ago

“Product arrived as promised and appeared and functioned as advertised. The machine I ordered was a solid high quality unit. Very pleased with the service”

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Posted 11 months ago

Thank you for your review, Karsten! We appreciate you taking the time to provide feedback. We're delighted to hear that your Gym Direct arrived as promised and performed as advertised. Your satisfaction with the product's quality is music to our ears and we're so pleased that you were happy with the service you received from us too! We hope to serve you again in the future should the need arise. Have a great day and thank you for being an awesome customer! - GD

Posted 11 months ago

“Equipment is great quality and great price. Perfection would be a website that has information on how to construct and use Equipment, so that customers would be encouraged to use more and expand their equipment and, hence buy more.”

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Posted 11 months ago

Thank you for giving Gym Direct 4 stars! We are thrilled to hear that you think our equipment is of great quality and a great price. Your suggestion to have information on how to construct and use equipment is also extremely useful, and we are already taking steps to add this feature to our website. We hope this will encourage people to get the most out of their equipment and gain more knowledge on fitness methods! We'll continue striving to make sure everyone has an unbeatable gym experience with us. Thanks again for your review. - GD

Posted 11 months ago

“Good product for a good price. Functional purchase.”

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Posted 1 year ago

Thank you for your purchase, Thomas! We are so glad that you found Gym Direct to be a good product for a good price. Your satisfaction is of the utmost importance and we're so glad to hear that your experience was functional and enjoyable. Please let us know if there's anything else we can do for you or if there's any other products we can help you with. We look forwards to the possibility of serving you again in the future! - GD

Posted 1 year ago

“Good quality products, reasonably priced, and delivered promptly.”

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Posted 1 year ago

Thank you so much, Wally! We appreciate you taking the time to share this wonderful feedback. We strive to provide quality products that are affordable and delivered in a timely manner, and your experience reflects that. We hope you continue to enjoy working out with our products and thank you for being a loyal customer. - GD

Posted 1 year ago

“The machine is excellent quality however it came a few weeks after we were told it would arrive and without assembly instructions. Staff are friendly. Overall I am happy with the machine and the customer service.”

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Posted 1 year ago

Thank you for your kind words, Steven. We are thrilled you are pleased with your machine. We understand that we were late in delivering the machine, and apologize for the inconvenience this may have caused you. We value our customers, which is why we strive to provide excellent customer service. We're glad that our staff was friendly and helpful when assisting you. We will also ensure to package instructions with machines being delivered in the future. Again, thank you for sharing your feedback and choosing Gym Direct! - GD

Posted 1 year ago

“Direct customer service via email was great. The product was good quality, value for money, and received promptly. But you send WAAAAAYYY too many marketing emails, especially considering that most people don't buy gym equipment every day. It actually got quite irritating and is not doing your brand any favours.”

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Posted 1 year ago

Hi Josie, thanks for your review of Gym Direct! We're glad you found our customer service helpful and that you liked the quality and value of our products. I'm sorry to hear that you found our emails excessive, we try to send only a few relevant updates each week. I'll pass on your feedback to our marketing team so they can consider ways to improve this. Thanks again for choosing Gym Direct! - GD

Posted 1 year ago

“Gym direct have good equipment at a very reasonable price. Friendly service and advice.”

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Posted 1 year ago

Thank you for your review, Michael! We're glad to hear that you're happy with the equipment and service at Gym Direct. We appreciate your business and look forward to serving you in the future. - GD

Posted 1 year ago

“Great customer service. I had an item show up with some cosmetic damage and some broken pieces. It took about a week, but got a resolution and had management call me to apologise and arrange for the broken parts to be sent out to me.”

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Posted 1 year ago

“Bought several pieces of equipment and so far appears to be good quality for the price. There was one piece missing from my order, however communication was excellent and the problem was rectified without any issue. Happy with my purchase, and will use gym direct again in the future”

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Posted 1 year ago

Hi Sam, Thank you for your purchase and for taking the time to review Gym Direct. I'm glad to hear that you're happy with the quality of our equipment and that we were able to quickly rectify the issue with your order. We hope to earn your business again in the future. Thank you, - GD

Posted 1 year ago

“Excellent service and great products”

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Posted 1 year ago

Thank you for choosing Gym Direct and leaving such a positive review, we really appreciate it! Our team works hard to provide excellent service and quality products, so it great to see that reflected in your experience. We hope you'll continue to shop with us in the future. - GD

Posted 1 year ago

“Amazing support”

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Posted 1 year ago

Gym Direct is rated 4.4 based on 1,489 reviews