Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every product I’ve purchased from Gym Direct has never had any major problems. Over the last year or two I’ve purchased an adjustable bench, barbell, squat rack and numerous weights, still no problems with them now whatsoever.”

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Posted 2 years ago

Thank you for your review Brodie, we're glad to hear that our products have met your needs. We hope to be of service in the future! All the best.

Posted 2 years ago

“Great product’s easy to put together.”

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Posted 2 years ago

Craig, thanks for the feedback. We're happy to hear you found our products easy to assemble and that you think they are great! Enjoy!

Posted 2 years ago

“Equipment is good quality”

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Posted 2 years ago

Thank you for taking the time to review our equipment Adrian. We're glad to hear that you enjoyed your experience with us and look forward to welcoming you back soon!

Posted 2 years ago

“My experience with Gym Direct was fantastic regardless of the delayed dispatch time due to COVID. I was properly notified of the delay, and was also notified when the package was dispatched. Time between dispatch and arrival at my doorstep was only a few hours which was incredibly impressive. There was some confusion with the deliver but this was rectified quickly and with great customer service by one of the team. The product itself (two powder-coat kettlebells) are fantastic value for money, and I am already getting a great deal of use out of them. I would recommend Gym Direct for anyone looking for home gym equipment, and I would certainly shop with Gym Direct again. Thank you, team. Keep up the great work.”

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Posted 2 years ago

Thank you for your review, Mursali! We're so happy to hear that our customer service team has been able to help you with any confusion and we appreciate the feedback. We always aim to provide great value for money products and services, so it's wonderful to know that this is what you've experienced with Gym Direct. It sounds like we've done a good job of providing exactly what was needed in terms of kettlebells at an affordable price. Thank you again for leaving us such a detailed review--we'll make sure this gets passed on internally as well!

Posted 2 years ago

“I recently received some dumbbells and they are great! Grippy and sturdy. Will be buying again from GymDirect!”

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Posted 2 years ago

Thank you for the review, Oliver. Glad to hear that your purchase was a good one. We're always looking for ways to improve our products and services so thank you again for taking the time to leave feedback!

Posted 2 years ago

“Recommended website to purchase gym Equipments”

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Posted 2 years ago

Thank you for taking the time to leave this review! We're so glad that you found our website helpful and we look forward to your next purchase with us.

Posted 2 years ago

“The weight incline bench is good to be getting for a weight bench and exercises? Weights etc…”

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Posted 2 years ago

Hi Andrew, thank you for your review of our weight incline bench! We're glad to hear that it's been helpful in getting you started on a new fitness routine.

Posted 2 years ago

“All equipment is great and professional and super happy with it. Only problem was the shipping took 18 days to come when the original email told me it would take 5 - 7 days to dispatch but I kept getting emails saying it was coming then the date was pushed back which was annoying considering I live 10 mins away from the shop. Otherwise all is good happy with the result”

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Posted 2 years ago

Hi Zoe, Thank you for your review of our equipment and service. I'm sorry to hear your shipping experience was not as expected. These have been very uncertain times for all and logistics have been particularly impacted due to Covid-19 and lockdown. We try to be as upfront as we can about delays but unfortunately during the period of time that you ordered, things were very uncertain. We hope things are clearer for you now and if you have any further issues please do not hesitate to get in touch!

Posted 2 years ago

“Product is amazing good quality delivery took a while but considering what happening at the moment very happy will continue to buy from them”

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Posted 2 years ago

Hi there, thanks for the review! I'm so happy to hear you're enjoying your purchase. I apologize for any inconvenience with delivery and we are working hard to get it back on track as soon as possible. We appreciate your patience during this period of high demand and will be in touch should we need anything else from you.

Posted 2 years ago

“Great prices and product range”

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Posted 2 years ago

Thankyou for taking the time to share your experience Jane! Could you please advise on how we missed out on the full five stars? We would love to ensure your next experience with us is as great as possible!

Posted 2 years ago

“The only difficult thing was deciding what type of gym equipment we wanted!”

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Posted 2 years ago

We are super glad to hear you had such a good experience with us! To help narrow down your choices in future, please feel free to give us a call. Our friendly customer support team will be happy to work with you to ensure the products you're seeking are easily laid out to you. All the best!

Posted 2 years ago

“Ordered July 2. Arrived July 16. Poor communication via email but staff were sympathetic over the phone and managed to get it out. - Please improve communication and check order numbers before responding with boilerplate text. It comes of as lazy and passive aggressive towards customers who are desperate to exercise. Zyzz would not approve of this.”

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Posted 2 years ago

Thank you for your review and feedback. We are sorry to hear that our communication was not up to the standard we expect and hope for. We will take this into consideration moving forward. Deeply sorry about your experience and promise this feedback will be actioned immediately to ensure your next experience differs greatly from this one. Enjoy your new equipment!

Posted 2 years ago

“The list of strength training equipment continues to grow in my home Gym ever since covid started! Very happy. can you please ad more stock and muscle motion home gym products. your the only online store I've bought from.. keep up the good work GYM DIRECT!.”

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Posted 2 years ago

Hi Troy, thanks for your review! We appreciate you taking the time to share your thoughts with us. We're glad that our product lines have been able to help make your home gym experience better and we'll be sure to pass on this feedback about ensuring we have more stock of muscle motion products. As always, thank you for being a loyal customer--we really do appreciate it!

Posted 2 years ago

“fixed all of my issues with my order, thanks guys!!”

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Posted 2 years ago

Hi there, our records show that we have organized for replacement parts through our warranty department. Would you mind revising this review?

Posted 2 years ago

“Ordered an olympic barbell package. Good quality product. Happy with the order. Delivery was a bit slow and it divided in 2. It took a week before the full package was delivered.”

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Posted 2 years ago

Hey Roxanne, thankyou for taking the time to leave us a review. We're very glad that you're loving your new barbell package but sorry to hear the delivery fell short of your expectations. Unfortunately, split shipments are a process decided by our courier partners and is a procedure put into place on their end as a method of dealing with the huge influx of online orders coming through recently. This feedback will definitely be passed on to them! Thankyou, and enjoy!

Posted 2 years ago

“Great to deal with, only concern was we had no warning from the courier of arrival despite me ringing Gym Direct to ask them if I could be contacted to ensure my partner was home to assist. Luckily the couriers were kind enough to to get the heavy item down to our shed. Setup was tricky with NO instructions but we are wrapped with the Power wrap once we figured how to set it up…INSTRUCTIONS WOULD BE USEFUL”

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Posted 2 years ago

Hey Tanya, so sorry to hear your setup instructions were missing! While this is a rare occurrence, we are deeply sorry as we are sure this would've made things extra confusing for you guys! If you still require assistance, I am more than happy to chase up the instructions and get them sent to you. Sorry again!

Posted 2 years ago

“Easy to use, and quick delivery. Good job”

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Posted 2 years ago

Thankyou for the review! We really appreciate the feedback and are happy we were able to get your order to you quickly. Enjoy!

Posted 2 years ago

“Quick communication back and forth, prompt delivery. Will purchase from again!”

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Posted 2 years ago

So glad to hear you had a positive experience with us Jamie! We're very happy that we were able to be of service and you found our communication satisfactory. We appreciate the feedback!

Posted 2 years ago

“A mix up on the advertised price at the start but got it sorted. Fast delivery and good quality product. Thanks Guys”

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Posted 3 years ago

Hey Frederick, we apologise if there was any confusion relating to the item price on our website. We're glad it got sorted out in the end. Thanks for the feedback!

Posted 3 years ago

“Much Appreciated well done👍”

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Posted 3 years ago

No worries Craig, pleasure doing business with you! We appreciate the feedback, and 5 stars!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,489 reviews