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Gym Direct Reviews

4.4 Rating 1,499 Reviews

84 %

of reviewers recommend Gym Direct

Company Reviews

Product Reviews

4.4

Based on 1,499 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 30th May 2024

Gym Direct 1 star review on 2nd February 2024

Renée Town****

Gym Direct 5 star review on 2nd January 2024

Gym Direct 5 star review on 2nd January 2024

Gym Direct 5 star review on 22nd December 2023

Gym Direct 5 star review on 26th October 2023

Gym Direct 5 star review on 8th October 2023

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to buy a standard diameter barbell bar. These were out of stock for quite a while due COVID, but eventually they came in. The Gym Direct website did not adequately describe the dimensions of these bars, but after two or three phone calls I was pretty satisfied I knew what to order so that the bar would fit the rack I had. Unfortunately, when it arrived, it did not fit. The centre part of the bar was too short. After further discussions, I realised that Gym Direct did not have a bar with a centre section greater than 100cm, and I needed 110cm. However, we worked out a way to do it by me buying a longer overall bar and an extra set of collars. They also agreed to pay freight both ways. Soon, the new bar arrived and it was good, but instead of two sets of collars, I got too sets of spring end locks. So now I am awaiting the second set of collars. Through all of this I have to say that Gym Direct were very cooperative. They need to improve their product descriptions, though. Also, I would have preferred a spin lock bar, but the only standard size one they sell has very peculiar dimensions, being short in the centre and very long at the ends. Arthur.”

Posted 3 years ago

Thank you for your feedback Arthur. We're sorry to hear that the bar didn't fit in your rack and we appreciate your patience while working through this with us. We are currently working on a way to provide more detailed information about product dimensions, including center section length where applicable, so that it is easier for customers like yourself to make decisions when purchasing equipment online. If there's anything else we can do for you please don't hesitate to get in touch!

Posted 2 years ago

“Great product and great price. But the package arrived a bit battered up”

Posted 3 years ago

“Helpful and courteous staff with good product knowledge”

Posted 3 years ago

Thankyou for your review Robert. We're very happy to hear you had such a good experience with us. If theres anything you need in future please do not hesitate to contact us directly and we'll be sure to help you as quickly as possible!

Posted 3 years ago

“Awesome Product, Very Good and prompt Customer Service, we had a communication issue with the intermediate Delivery Depot (bigpost) where they insisted the delivery method was not a tail lift as what we purchased. this took two days to sort out with them and recommend gymdirect ensure all delivery details are passed onto the intermediate agent so delivery can be made by the transport companies without back and forth to confirm minor details. Apart from that very satisfied and will be ordering in the near future with Gym Direct!”

Posted 3 years ago

“Fast at processing and product is consistent with what is advertised.”

Posted 3 years ago

“Good service and good price”

Posted 3 years ago

“Have good products. But I was disappointed when part of my order I paid for was missing with no explanation and it took two emails before I received an answer, stating that they were unable to be located in the warehouse.”

Posted 3 years ago

“The product I purchased is very good I am happy with my purchase although the level of customer service was basic”

Posted 3 years ago

“Quick delivery and solid product! Thanks for the great purchase”

Posted 3 years ago

“Top tier delivery, top tier customer service, top tier products and a top tier website. Love purchasing from this place.”

Posted 3 years ago

“Great products. Fast service.”

Posted 3 years ago

“Product is as expected and performs well. Delivery information was a little lacking in terms of ETA”

Posted 3 years ago

“Good experience ordering, however an improvement would be to call the customer when their order arrived at the warehouse, so they can make an appointment to pick it up.”

Posted 3 years ago

“Fantastic value and very upfront with delivery timeframes. Only issue I had was with an enquiry I raised that was never responded to. However, given the extraordinary circumstances of the times, I understand that there may have been a large volume of enquiries to respond to.”

Posted 3 years ago

“It’s great to be able to talk to real people over the phone and visit the showroom. I’d suggest some post-sale two-way chat, esp. after buying expensive gym equipment. I.e. treadmill.”

Posted 3 years ago

“Fantastic customer service. Chris is always a great help. Good range of products with excellent prices.”

Posted 3 years ago

“Excellent service, great prices and quick shipping. Quality of products can be hit and miss that's the only thing keeping it from 5 stars.”

Posted 3 years ago

“I'm happy with my Gym Direct weights. Stocks and supplies are low at the moment, but I'm glad to get a few things ordered while waiting on others.”

Posted 3 years ago

“Even during the covid crisis the service was safe effective and professional thank you”

Posted 3 years ago

“I got the body pump pack without the clip. After I contacted and they reacted quick and sent me the clip the next day. i am pleased with the service.”

Posted 3 years ago

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Gym Direct is rated 4.4 based on 1,499 reviews