Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,688 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered July 2. Arrived July 16. Poor communication via email but staff were sympathetic over the phone and managed to get it out. - Please improve communication and check order numbers before responding with boilerplate text. It comes of as lazy and passive aggressive towards customers who are desperate to exercise. Zyzz would not approve of this.”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback. We are sorry to hear that our communication was not up to the standard we expect and hope for. We will take this into consideration moving forward. Deeply sorry about your experience and promise this feedback will be actioned immediately to ensure your next experience differs greatly from this one. Enjoy your new equipment!

Posted 3 years ago

“The list of strength training equipment continues to grow in my home Gym ever since covid started! Very happy. can you please ad more stock and muscle motion home gym products. your the only online store I've bought from.. keep up the good work GYM DIRECT!.”

Helpful Report

Posted 3 years ago

Hi Troy, thanks for your review! We appreciate you taking the time to share your thoughts with us. We're glad that our product lines have been able to help make your home gym experience better and we'll be sure to pass on this feedback about ensuring we have more stock of muscle motion products. As always, thank you for being a loyal customer--we really do appreciate it!

Posted 3 years ago

“fixed all of my issues with my order, thanks guys!!”

Helpful Report

Posted 3 years ago

Hi there, our records show that we have organized for replacement parts through our warranty department. Would you mind revising this review?

Posted 3 years ago

“Ordered an olympic barbell package. Good quality product. Happy with the order. Delivery was a bit slow and it divided in 2. It took a week before the full package was delivered.”

Helpful Report

Posted 3 years ago

Hey Roxanne, thankyou for taking the time to leave us a review. We're very glad that you're loving your new barbell package but sorry to hear the delivery fell short of your expectations. Unfortunately, split shipments are a process decided by our courier partners and is a procedure put into place on their end as a method of dealing with the huge influx of online orders coming through recently. This feedback will definitely be passed on to them! Thankyou, and enjoy!

Posted 3 years ago

“Great to deal with, only concern was we had no warning from the courier of arrival despite me ringing Gym Direct to ask them if I could be contacted to ensure my partner was home to assist. Luckily the couriers were kind enough to to get the heavy item down to our shed. Setup was tricky with NO instructions but we are wrapped with the Power wrap once we figured how to set it up…INSTRUCTIONS WOULD BE USEFUL”

Helpful Report

Posted 3 years ago

Hey Tanya, so sorry to hear your setup instructions were missing! While this is a rare occurrence, we are deeply sorry as we are sure this would've made things extra confusing for you guys! If you still require assistance, I am more than happy to chase up the instructions and get them sent to you. Sorry again!

Posted 3 years ago

“Easy to use, and quick delivery. Good job”

Helpful Report

Posted 3 years ago

Thankyou for the review! We really appreciate the feedback and are happy we were able to get your order to you quickly. Enjoy!

Posted 3 years ago

“Quick communication back and forth, prompt delivery. Will purchase from again!”

Helpful Report

Posted 3 years ago

So glad to hear you had a positive experience with us Jamie! We're very happy that we were able to be of service and you found our communication satisfactory. We appreciate the feedback!

Posted 3 years ago

“A mix up on the advertised price at the start but got it sorted. Fast delivery and good quality product. Thanks Guys”

Helpful Report

Posted 3 years ago

Hey Frederick, we apologise if there was any confusion relating to the item price on our website. We're glad it got sorted out in the end. Thanks for the feedback!

Posted 3 years ago

“Much Appreciated well done👍”

Helpful Report

Posted 4 years ago

No worries Craig, pleasure doing business with you! We appreciate the feedback, and 5 stars!

Posted 4 years ago

“I wanted to buy a standard diameter barbell bar. These were out of stock for quite a while due COVID, but eventually they came in. The Gym Direct website did not adequately describe the dimensions of these bars, but after two or three phone calls I was pretty satisfied I knew what to order so that the bar would fit the rack I had. Unfortunately, when it arrived, it did not fit. The centre part of the bar was too short. After further discussions, I realised that Gym Direct did not have a bar with a centre section greater than 100cm, and I needed 110cm. However, we worked out a way to do it by me buying a longer overall bar and an extra set of collars. They also agreed to pay freight both ways. Soon, the new bar arrived and it was good, but instead of two sets of collars, I got too sets of spring end locks. So now I am awaiting the second set of collars. Through all of this I have to say that Gym Direct were very cooperative. They need to improve their product descriptions, though. Also, I would have preferred a spin lock bar, but the only standard size one they sell has very peculiar dimensions, being short in the centre and very long at the ends. Arthur.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Arthur. We're sorry to hear that the bar didn't fit in your rack and we appreciate your patience while working through this with us. We are currently working on a way to provide more detailed information about product dimensions, including center section length where applicable, so that it is easier for customers like yourself to make decisions when purchasing equipment online. If there's anything else we can do for you please don't hesitate to get in touch!

Posted 3 years ago

“Great product and great price. But the package arrived a bit battered up”

Helpful Report

Posted 4 years ago

“Helpful and courteous staff with good product knowledge”

Helpful Report

Posted 4 years ago

Thankyou for your review Robert. We're very happy to hear you had such a good experience with us. If theres anything you need in future please do not hesitate to contact us directly and we'll be sure to help you as quickly as possible!

Posted 4 years ago

“Awesome Product, Very Good and prompt Customer Service, we had a communication issue with the intermediate Delivery Depot (bigpost) where they insisted the delivery method was not a tail lift as what we purchased. this took two days to sort out with them and recommend gymdirect ensure all delivery details are passed onto the intermediate agent so delivery can be made by the transport companies without back and forth to confirm minor details. Apart from that very satisfied and will be ordering in the near future with Gym Direct!”

Helpful Report

Posted 4 years ago

“Fast at processing and product is consistent with what is advertised.”

Helpful Report

Posted 4 years ago

“Good service and good price”

Helpful Report

Posted 4 years ago

“Have good products. But I was disappointed when part of my order I paid for was missing with no explanation and it took two emails before I received an answer, stating that they were unable to be located in the warehouse.”

Helpful Report

Posted 4 years ago

“The product I purchased is very good I am happy with my purchase although the level of customer service was basic”

Helpful Report

Posted 4 years ago

“Quick delivery and solid product! Thanks for the great purchase”

Helpful Report

Posted 4 years ago

“Top tier delivery, top tier customer service, top tier products and a top tier website. Love purchasing from this place.”

Helpful Report

Posted 4 years ago

“Great products. Fast service.”

Helpful Report

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,688 reviews