Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great store with good equipment. Only issue is nothing is in stock. Been waiting 6 months for jammer arms to become available.”

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Posted 2 years ago

Hi Mark, thanks for your review. I'm sorry to hear that you're waiting on the jammer arms; we'll do our best to get them in stock as soon as possible!

Posted 2 years ago

“Product is good, selection of products is also good. I would have liked to have had the option of contactless collection, I would have had the items days earlier and saved shipping to next suburb.”

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Posted 2 years ago

“Awesome gear!”

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Posted 2 years ago

“Equipment as described”

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Posted 2 years ago

Thank you for your review. I'm glad to hear that the equipment is as described and we were able to meet your expectations!

Posted 2 years ago

“Great Prompt service received my items as advertised Thanks”

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Posted 2 years ago

Thank you for your review Philippa, I'm glad to hear our prompt service was appreciated. We're always happy to have the opportunity to provide great customer service and are happy that we were able to exceed your expectations! We want to make sure your next experience with us is worthy of 5 stars - how can we make that happen? Enjoy your new equipment!

Posted 2 years ago

“I haven't received my order yet.”

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Posted 2 years ago

Hi Patrick, your item was on Pre-order, and was dispatched upon becoming back in stock on the 3rd of September - expected for delivery by the 7th. Unfortunately, Australia Post is currently experiencing pretty severe delays as there has been an outbreak of Covid at a few of their major Depots in Sydney. This is completely out of our hands but we have submitted a formal request for all tracking information to be updated to accurately reflect these delays. We deeply apologize on their behalf for the inconvenience and we will keep you in the loop.

Posted 2 years ago

“Hey guys! I actually didn’t receive all of my order! My 7kg dumbells didn’t arrive, and were lost in transit. Super bummed. The step and roller arrived, but the dumbells are totally MIA. Australia post are looking into the matter, hope I receive! Otherwise I’ve wasted my money on those”

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Posted 2 years ago

Hi Nicole, just checked your order and your items are not lost in transit! They were sent as a split shipment with Australia post due to the item weight. You should receive your dumbbells in between today and Wednesday! Best, Gym Direct

Posted 2 years ago

“After an initial delay and disappointment with my order, Eros was able to promptly sort a solution which I'm happy with. The gym equipment is of good quality and after sales service was great. Much appreciated.”

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Posted 2 years ago

Hi Rowan - we deeply apologize for the inconvenience. Our manufacturers indeed sent us the wrong collars however this does not happen often as suggested. I've just tried to give you a call to offer a solution while waiting for the replacement collars. Your experience and happiness is very important to us, so please give us a call on 1300 488 866 so we can make this right for you!

Posted 2 years ago

“Love them!!”

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Posted 2 years ago

We love that you love them! Thank you Gabrielle!

Posted 2 years ago

“I havent received the product yet but i'm sure once i get it ill be happy, its been delayed by australia post”

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Posted 2 years ago

Hi Laura, we deeply apologize on behalf of Australia Post. They have reported an out break of Covid-19 in a few of their depots and unfortunately have had to make sure their couriers are self-isolating. We have filed a formal request for tracking data to be reflected accurately via your tracking data. If there's anything else we can do to keep you informed and in the loop, please let us know.

Posted 2 years ago

“Professional Good to see”

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Posted 2 years ago

Thank you for the feedback about our professional staff. I'm glad to hear that we were able to make your experience a positive one!

Posted 2 years ago

“For having cheap pricing the weight plates that came were alright. Not the best as the rubber-coated plates I got had dents in them and a bit of tear in them already. However, the plates work well as plates so I don't worry too much. I just believe if the manufacturing of the weights were a bit better combined with the cheap pricing and also good delivery time I would rate a 5 star. Overall gym direct gets a 4 star and is recommended for a gym on a budget.”

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Posted 2 years ago

Hi Brendan, thank you for your feedback! We're sorry to hear that the plates weren't perfect and we'll have a word with our supplier. If you ever experience anything like this again please let us know and we'll do our best to resolve it as quickly as possible. Thank you for your review, I'm glad that despite these issues, the rest of your order was satisfactory and we hope to work with you again soon.

Posted 2 years ago

“Great service, reasonable shipping time and products arrived as ordered. Packaging could have been improved as boxes were severely damaged on arrival but contents were ok.”

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Posted 2 years ago

Thank you for your feedback Julia. I am sorry to hear that some of the packages were damaged when they arrived and we will be sure to pass this on to our team. We take pride in our customer service and are always looking at ways to improve both the shopping experience with us, as well as how quickly products reach our customers' doorsteps. We appreciate you taking the time out of your day to share your thoughts about Gym Direct!

Posted 2 years ago

“The product is great and to my expectation but I thought delivery was slow. Took a while to be dispatched.”

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Posted 2 years ago

Thank you for your review! We apologize for the inconvenience caused by the shipping delays. We are happy to hear that you liked our product and were satisfied with it. If there is anything we can do to make sure this doesn't happen again in future please let us know.

Posted 2 years ago

“So glad Gym Direct had the stock”

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Posted 2 years ago

Thank you for your review and rating. We're so glad we had the stock to suit your needs!

Posted 2 years ago

“I would recommend buying from gym direct. Prices seem very competitive. The Email explains every part of buying process which is very helpful!”

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Posted 2 years ago

Thank you for your review! We're so glad to hear that our clear explanations and competitive prices have been working for you. We'll be sure to pass on your feedback to the team here at Gym Direct, as we always love hearing from happy customers.

Posted 2 years ago

“Good website and easy to order , delivery time in Sydney was efficient even with COVID restrictions, happy with the products. Mark”

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Posted 2 years ago

Thank you for your review Mark. I'm glad to hear that you're happy with the products and our service, we aim to please!

Posted 2 years ago

“Easy to order. Quality of the gear I bought was great. A little more communication would be great in regards to 2 separate items on the same consignment arriving several days apart from each other. But otherwise satisfied.”

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Posted 2 years ago

Thanks for taking the time to review your experience, James. I'm sorry that you found our communication lacking in this instance. This is not how we aim to serve our customers and I will make sure that your feedback gets passed on to my team members. I appreciate that you have been happy with the quality of the gear you ordered from us so far and hope that if there are any other concerns or questions about your order, please do not hesitate to reach out!

Posted 2 years ago

“Great products. not sure why but delivery takes some time”

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Posted 2 years ago

Thank you for your review Matthew. I'm sorry to hear that delivery takes some time, we try our best to get orders out as soon as possible and the recent delays you're referring to were an unfortunate and frustrating product of major couriers in Australia making changes to their policies and procedures in the face of the recent lockdowns. We promise we are actioning this as we speak to ensure your next experience is a 5 star one! If there's anything else I can help with please let me know, we want to make sure your experience is a good one and the products are what you're looking for!

Posted 2 years ago

“Great product and great delivery.”

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Posted 2 years ago

Thank you for the review, Antoine. We're glad that your order arrived in good condition and we'll be sure to pass your feedback on to our team here.

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,489 reviews