Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was so impressed with the great follow up emails and super fast delivery.”

Helpful Report

Posted 1 year ago

Hi Anne-Maree, Thank you so much for the kind words and 5-star review, so glad you had an amazing experience and we could get it to you so fast to enjoy, we hope to see you around Gym Direct and please take care. Thank you. - GD

Posted 1 year ago

“Product is great. Fast shipping. Appears strong and solid. Only thing is when I opened the box the BOSU ball had a crack in it (the plastic surrounding it), which is a little bit of a bummer.”

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Posted 1 year ago

Hi Steven, thanks for your review of our Gym Direct product. We're glad you're happy with the overall quality and fast shipping of the product, and we apologize for the inconvenience caused by the cracked BOSU ball. Contact sales@gymdirect.com.au so our team can help ASAP. - GD

Posted 1 year ago

“Got delivered to my door But it was in two separate boxes an they came in different days. Be nice if you guys explain it to me there a email or phone call. Very happy with the half rack”

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Posted 1 year ago

Thank you for the review mark, it means a lot to see you are enjoying the brand new rack, a lot of the time with fitness equipment the boxes will come at different times and this is due to many different factors with our couriers, we do apologize for the confusion and please never hesitate to contact us if you are unsure about your deliveries :) Have a great day. - GD

Posted 1 year ago

“Very competitive prices. Even after the shipping cost from Queensland to Perth, the squat rack was way cheaper and of similar build to rigs available locally. The squat rack is solid and sturdy. Im happy with the purchase. Unfortunately I have to reduce my rating because one of the J hooks didn't fit the rack when I first recieved it. customer support was able to send me another one but after a delay as they didn't have a spare in stock. As I wasn't in a rush, they delay didn't bother me too much, but they need to do better with QA/QC and response rate.”

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Posted 1 year ago

Thank you so much for the kind words and support Tameem, we appreciate the 4 stars and look to review and work on our customer support/warranty operations every day to help and improve the journey for our customers, we hope you have plenty of amazing workouts with the brand new squat rack. Thanks again, take care :) - GS

Posted 1 year ago

“Pretty satisfied with the product and shipping”

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Posted 1 year ago

“Good coms online, item arrived slightly damaged which looked to be during the handling process (damaged box) - recommended.”

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Posted 1 year ago

Hi David, thanks for your review of Gym Direct! I'm glad to hear that you found our communication online good but sorry that the item arrived slightly damaged. Unfortunately, damage during the handling process is something we can't avoid sometimes. I'm sorry about any inconvenience this caused you. I would recommend that you contact us directly if you have any further problems with your order as we would be more than happy to help resolve them. Thanks again for your feedback and I hope you'll continue to shop with us in future.

Posted 1 year ago

“Equipment very good but very slow shipping.”

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Posted 1 year ago

“Dealing with Gym direct we found the staff to be professional, supportive and useful. From the time of the phone inquiry, everything was clear. The price was good compared to other places, delivery right on time and the technician who installed the equipment was very good. Thank you the whole team and I am sure you will hear from us again.”

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Posted 1 year ago

“Good quality product, well priced.”

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Posted 2 years ago

“Purchased some competition kettle bells. The packages Gym Direct have, where you can buy 3 kettlebells at once i find are good value for money. Prompt delivery, easy check out process.”

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Posted 2 years ago

“Have purchased equipment from here a few times. Always had a pleasant experience and staff helpful.”

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Posted 2 years ago

“Took 6 days to dispatch and another 4 to arrive. Products are good quality though.”

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Posted 2 years ago

“Took a bit long to deliver but happy with the product :))”

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Posted 2 years ago

Thanks for the review, Mark! I'm glad you're happy with your purchase. We apologize for any inconvenience caused by the delivery of your order and will be sure to work on improving this process in the future.

Posted 2 years ago

“Very happy with product. Shipping was quite a bit longer than stated though.”

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Posted 2 years ago

Hi, thank you for taking the time to provide feedback on your experience with Gym Direct. We aim to be a company of which all customers are proud and would love to hear what could make it even better! If there's anything else I can do for you please don't hesitate to get back in touch. Thank you again for your review and happy training!

Posted 2 years ago

“Good price, easy to contact”

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Posted 2 years ago

“My gym bench arrived in good condition, It was easy to put together. I’ve started to use it, it’s well made and is holding up pretty well so far”

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Posted 2 years ago

“Good enough product and price! All good, I've got not problems with the product! I like the equipment!”

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Posted 2 years ago

“The weights and dumbell I ordered were found to be of a better quality than anticipated. It's price and delivery were found to be the lowest after considerable research. The only disappointment was the poor despatch service. It took nearly two weeks to wrapin tape the cartons they were packed in by the manufacturer and attach delivery labels. Once despatched the goods arrived very promptly. I've had items despatched by other suppliers (even Chinese) within a couple of days. Hence my disappointment.”

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Posted 2 years ago

“I little fiddly to set up. Once that's done though, it's a great little set-up. Works well.”

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Posted 2 years ago

“Excellent equipment.”

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Posted 2 years ago

Gym Direct is rated 4.4 based on 1,489 reviews