Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was a good it could be with issues of shipping atm and ordering in the Xmas week.”

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Posted 2 years ago

“The weight rack came quickly. Easy to install.”

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Posted 2 years ago

“Don’t let the 4 stars fool you I honestly think 5 but you can never be sure if they are bots haha. Haven’t had any problems with Gym Direct. Prices are pretty good and they deliver pretty fast. Overall pretty good 👍”

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Posted 2 years ago

“Order arrived without any hassle. Late but this would have been due to COVID and timing of order.”

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Posted 2 years ago

“Good service reasonable time on delivery, only thing with the product is the bumper plates are a little different in size.”

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Posted 2 years ago

Thank you for your feedback, Rohan, we're sorry to hear that the bumper plates are not of a uniform size. We will be sure to pass on your thoughts to our team so they can take this into consideration when sourcing new equipment.

Posted 2 years ago

“Overall happy with the quality of the equipment but was missing 2 pairs of dumbbells in my delivery and there was some damage to the rack which is not visible at the front. They have been quick to acknowledge my email which has been great.”

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Posted 2 years ago

Thank you for your feedback, Santosh, I'm sorry to hear that the delivery didn't go smoothly. We're happy to see that you were able to get in touch with our customer service team and they were responsive. We'll make sure the installation is done correctly before we deliver any more equipment so there's no chance of damage like this happening again. I appreciate your patience during this process!

Posted 2 years ago

“All went well as has been the case previously.”

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Posted 2 years ago

Thank you for your feedback, Keith! I will make sure to share it with our management team.

Posted 2 years ago

“Good service, deliver fast, so far no problems with any of my orders.”

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Posted 2 years ago

Thank you for taking the time to review your Gym Direct experience, Luis. I'm glad to hear that we're fulfilling your expectations and delivering on our service promises. We strive to offer a wide range of products at competitive prices with fast delivery times, so thank you again for choosing us as your supplier!

Posted 2 years ago

“good customer service”

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Posted 2 years ago

Hi there, thanks for your review. We're glad to hear you had a good experience with our customer service team!

Posted 2 years ago

“Very helpful online service. Kept in touch to advise of delivery and explain why delivery dates had changed. Appreciated! Thank you”

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Posted 2 years ago

Hi, thanks for your review. We're glad to hear you found our service helpful and appreciate the time you took to share your experience with us!

Posted 2 years ago

“great communication quality equipment lots support”

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Posted 2 years ago

Thank you Angela for your review of our gym. We appreciate hearing that we have great communication, quality equipment and lots of support!

Posted 2 years ago

“easy navigation on site on web; good updates as to status of order; very happy with product quality”

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Posted 2 years ago

Thank you - I'm so happy to hear that your experience with us has been a good one and we're glad to see it reflected in the rating you've given us!

Posted 2 years ago

“5th odd ordered with you. Love the items. Would of liked a notification on my last delivery as Driver rocked up with 104kg of items. A txt or eta night before would of let me be ready but super happy.”

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Posted 2 years ago

Alan, thank you for the five star review. We're sorry to hear that we missed your delivery notification and will work on improving our communication in this area. We appreciate your feedback and hope that you'll continue to enjoy our service!

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thanks Gavin!

Posted 2 years ago

“It is a good product just the clips that hold the weights are tight and hard to use.”

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Posted 2 years ago

Thank you for the feedback Paraskevi. I'm sorry to hear about your experience with our clips and will be sure to pass this along to our product development team. We're always looking for ways to make things easier and more accessible, so if there's anything else that would help please let me know!

Posted 2 years ago

“The products were delayed by a day or two but the prompt communication was appreciated. Overall really happy with the service. I will most certainly order again.”

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Posted 2 years ago

So happy we could provide a professional and fast service, please enjoy your brand new equipment and take care. - Gym Direct.

Posted 2 years ago

“Order arrived as described - no issues.”

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Posted 2 years ago

Thank you for your review Sharon. I'm glad to hear that you're happy with the quality and comfort of our product!

Posted 2 years ago

“Fantastic range. Great responsiveness, kept me up to date with delivery times. Really happy with the products”

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Posted 2 years ago

Vanessa, thank you for your review and feedback! I'm happy to hear our team provided a great experience during the ordering process. We're always looking at ways we can improve, so please feel free to reach out with any suggestions or ideas you might have. Thanks again for taking the time to leave such thoughtful feedback - it has been passed on internally and will help us grow as a company in the future!

Posted 2 years ago

“I bought an Olympic bar and some weights. Was delivered within a week. Would of given 5 stars but order was delivered in 2 parts but appeared complete after only the bar was delivered. Left wondering if/when weights would arrive. Customer service were good when I called about it.”

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Posted 2 years ago

Thank you for your feedback, I'm sorry to hear that the order was delivered in two parts. We are committed to ensuring that every customer receives their complete order as quickly as possible and will be following up with our delivery team about this issue. I appreciate you taking the time to leave a review, it helps us identify areas where we can improve and provide better service going forward.

Posted 2 years ago

“Would buy from Gym Direct again”

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Posted 2 years ago

Thanks for the review Dayna! I'm glad to hear you're happy with our products!

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,489 reviews