Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,820 Reviews

85 %

of reviewers recommend Gym Direct

4.4

Based on 1,820 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th October 2025

Mo Naa****

Gym Direct 5 star review on 13th September 2025

Mandy Pr****

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

146

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Once more good quality equipment reasonably priced Prompt delivery without issue.”

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Posted 9 months ago

Dear Howard, Thank you so much for your kind words! We're thrilled to hear that you were happy with the service, quality, and prompt delivery. It's always our goal to provide great value and an excellent experience for our customers, and we're glad we could do that for you. We truly appreciate your feedback and look forward to serving you again soon!

Posted 8 months ago

“Took a while to receive my order, however I am very happy with the customer service and product I received.”

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Posted 9 months ago

Dear Adam, Thank you for your kind words! We’re so glad to hear that you’re happy with both our customer service and the product you received. We truly appreciate your patience, and we’ll continue to work hard to ensure that our service meets your expectations moving forward. Thanks again for choosing Gym Direct – we look forward to serving you again soon!

Posted 8 months ago

“Great prices and delivery was good.”

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Posted 9 months ago

Dear Anthony, Thank you for your kind words! We're so glad to hear that you were happy with our prices and delivery service. Your satisfaction is our priority, and we look forward to serving you again soon!

Posted 8 months ago

“Took ages to arrive , when it finally did arrive the excercise matt was great thickness for back support , but was too narrow compared to my last one.”

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Posted 9 months ago

Dear Ian, Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and that the exercise mat didn’t meet your expectations in terms of size. We understand how important it is to have the right fit for your needs. Please give us a call at 1300 488 866, and we’d be happy to assist you further with a solution or provide guidance on other options. We appreciate your patience and hope to resolve this to your satisfaction.

Posted 8 months ago

“I will always go to Gym Direct for all my weight needs because not only are their weights competitively priced, their customer service is excellent”

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Posted 9 months ago

“Easy to deal with. Leg curl/ext machine for home gym was surprisingly solid and well finished for the price.Very happy.”

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Posted 9 months ago

“Not amazing at updates on delivery. But, reasonable delivery time and good quality product.”

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Posted 9 months ago

“Didn’t receive the wrists weights”

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Posted 9 months ago

“My son is very happy with his weight shelf.”

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Posted 9 months ago

“Kinda lied to me that they oversold the product. Wouldnt mind waiting 2 months for it. But wish they were honest instead of giving me 3 dates ill recieve my order”

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Posted 9 months ago

“The weights were too oily and shred dark plastic!”

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Posted 9 months ago

“Great price for a high quality rack. Pleased with item and delivery speed, especially during the December/January holiday season. Thank you”

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Posted 10 months ago

“Delivery took 2 months to arrive.”

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Posted 10 months ago

“I still don’t have every piece of my order…and have no idea when or if the rest are coming”

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Posted 10 months ago

“Easy to deal with”

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Posted 10 months ago

“A delivery sub-contractor made a bad experience with this purchase, but thanks to Gym Direct and Rachael from the marketing team they were able to resolve the issue. I now have my equipment delivered in time for Xmas.”

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Posted 10 months ago

“Great customer service and experimec. Everyone is more then happy to take time out of there day to help! Great quality products. Comes quite fast aswell :)”

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Posted 10 months ago

“Really happy with thw quality of the gym attachments I purchased and shipping price was very good”

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Posted 10 months ago

“Outstanding service and products”

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Posted 10 months ago

“Try quick delivery”

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Posted 10 months ago

Gym Direct is rated 4.4 based on 1,820 reviews