Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.39

4.4 Rating 1,497 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,497 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 30th May 2024

116

Anonymous

Anonymous // 01/01/2019

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“Quick response had a delay on one product and they called to inform which was better than an email”

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Posted 1 year ago

Thank you for your kind review, Josh! We truly appreciate it. It's always our top priority to get back to our customers quickly and keep them informed of any delays or changes in their orders. We are very pleased that we could exceed your expectations by going the extra mile and calling you about a possible delay with one of your products. We strive to make sure our customers always have an excellent experience when shopping with us, so we thank you for recognizing that effort. We look forward to seeing you again soon! - GD

Posted 1 year ago

“Very happy”

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Posted 1 year ago

Thank you for your 5-star review, Lucy! We are so pleased to hear that you had a positive experience with Gym Direct. We strive to only offer the best products and services to make sure our customers have an excellent gym-going experience. We are glad this was the case for you and we appreciate your support. Thank you again for your review and for choosing us as your go-to gym shop. - GD

Posted 1 year ago

“Support was kind, resourceful and prompt. They have my business moving forward!”

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Posted 1 year ago

Thank you for taking the time to write this review, we really appreciate it. We are so pleased to hear that our team's support was kind and helpful which allowed you to move forward with our business. We pride ourselves on providing an outstanding customer service experience, and we are glad that this time was no different. We hope that you continue to be happy with our product and services! Thank you again for your positive feedback. - GD

Posted 1 year ago

“Product as described prompt service would recommend”

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Posted 1 year ago

Thank you for your review and your support of Gym Direct! We are glad to hear that the product performed exactly as you expected, and that our delivery service was prompt. We value customer satisfaction highly, so it means a lot to us when we hear positive reviews like yours. Thank you for choosing to shop with us and we look forward to serving you again in the future! - GD

Posted 1 year ago

“The staff were very helpful with advice as to the products and their use, and the service in providing the equipment was very efficient.”

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Posted 1 year ago

Thank you for taking the time to review your experience with Gym Direct! We are absolutely delighted to hear that our team gave helpful advice and that we provided a speedy service. It's our priority to make sure every customer has the very best experience possible. We really appreciate your kind words and hope you continue to be satisfied with our products and services. If there is anything else we can do for you, please don't hesitate to reach out. Thank you again! - GD

Posted 1 year ago

“Great quality, great communication, reasonable prices and fast delivery. Will order again”

Helpful Report

Posted 1 year ago

Thank you so much for choosing Gym Direct, we appreciate your positive review! We strive to provide our customers with great quality product at competitive prices whilst ensuring a smooth customer experience. It's reassuring to know that we have achieved this for you. We hope that we can continue to offer you exceptional value and service in the future. Thank you again for taking the time to leave us such kind words and we look forward to seeing you here again soon! - GD

Posted 1 year ago

“Equipment is great quality and great price. Perfection would be a website that has information on how to construct and use Equipment, so that customers would be encouraged to use more and expand their equipment and, hence buy more.”

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Posted 1 year ago

Thank you for giving Gym Direct 4 stars! We are thrilled to hear that you think our equipment is of great quality and a great price. Your suggestion to have information on how to construct and use equipment is also extremely useful, and we are already taking steps to add this feature to our website. We hope this will encourage people to get the most out of their equipment and gain more knowledge on fitness methods! We'll continue striving to make sure everyone has an unbeatable gym experience with us. Thanks again for your review. - GD

Posted 1 year ago

“Great service & price and super quick delivery! Highly recommend”

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Posted 1 year ago

Hello John, We are thrilled to hear you had a great experience with Gym Direct! It's great to know that you had a wonderful time, not only in terms of the service and prices but also when receiving your package - Quick delivery makes anyone happy! We appreciate your support and kind words. We hope you'll stay with us for many more purchases in the future. Thanks again and happy shopping! - GD

Posted 1 year ago

“Great quality,fast delivery and great customer service. My first choice for gym equipment”

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Posted 1 year ago

Drosos, thank you for your incredibly generous review! We are truly thrilled that you are so satisfied with Gym Direct and it's wonderful to know that we were able to meet your expectations in terms of quality, delivery times, and customer service. Knowing that you look to us as your first choice for gym equipment means the absolute world to us and goes a long way in continuing to motivate our team. On behalf of everyone here at Gym Direct, thank you for your kind words! - GD

Posted 1 year ago

“Very poor and extremely disappointed. The wrong address was applied to my order and sent to my neighbour. When the delivery driver delivered the item my neighbour stated that the wrong address had been used and that the driver took the item back. It appears the driver didn't return the item to you and the item has now disappeared, I will not be using you again and will look to other suppliers for my future gym supplies”

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Posted 1 year ago

We apprecaite your review and feedback, Michael. From what we can see you placed the incorrect address on your order and didn't inform us until after the order was fully dispatched and delivered to the address you had provided, from our end the driver had delivered to the address which was provided to us from you and we had provided the courier company the address which you had placed on the order. Any comments about Direct Freight that has no relation to Gym Direct should be taken up with their customer service agents. Thank you. - GD

Posted 1 year ago

“Super fast shipping, good quality products and great customer service. Will be back if I need anything more for my gym.”

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Posted 1 year ago

Joanna, we are so glad to hear that you had a great experience shopping with Gym Direct! We understand how important it can be to receive your products quickly and at the highest quality possible. We take pride in our customer service and strive for excellence so it's fantastic to hear that we were able to meet your expectations. We value your feedback and will continue working hard and perfecting our services. Thank you for choosing us and we look forward to assisting with any future gym needs! - GD

Posted 1 year ago

“Happy with all purchases.”

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Posted 1 year ago

We are thrilled to hear you've had a great experience with Gym Direct! It brings us so much joy to know that we were able to help you find the products you need and make your purchases enjoyable. We hope everything fits and works perfectly! Thank you for choosing us as your one stop shop for all your fitness needs. - GD

Posted 1 year ago

“Product delivered quickly. Great quality. Happy with the unit so far.”

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Posted 1 year ago

Thank you for your excellent review, we are delighted to hear that you're happy with your unit! We take pride in providing gym equipment of the highest quality and we’re glad that it arrived in a timely manner. We hope you get a lot of use out of it - if there is anything else we can do please don't hesitate to email us or give us a call. We look forward to hearing from you! - GD

Posted 1 year ago

“Good product.”

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Posted 1 year ago

Thank you for taking the time to leave your review about Gym Direct! We are so pleased that our product has been able to meet your needs. At Gym Direct, we strive to provide quality customer service and products so that you can elevate your physical fitness routine. We look forward to you continuing to use our products and wish you luck in your future endeavors! - GD

Posted 1 year ago

“delivery was quicker than my toastie”

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Posted 1 year ago

Hi Paul, thank you so much for taking the time to leave us a review and rating. We're happy to hear that your delivery was faster than expected - we strive to make sure orders are fulfilled as quickly as possible! Thank you for choosing Gym Direct, we hope you're happy with your purchase and enjoy using it for all your fitness needs. We wish you all the best in your health goals! - GD

Posted 1 year ago

“Good product for a good price. Functional purchase.”

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Posted 1 year ago

Thank you for your purchase, Thomas! We are so glad that you found Gym Direct to be a good product for a good price. Your satisfaction is of the utmost importance and we're so glad to hear that your experience was functional and enjoyable. Please let us know if there's anything else we can do for you or if there's any other products we can help you with. We look forwards to the possibility of serving you again in the future! - GD

Posted 1 year ago

“My black band snapped after 3 uses not very happy with that at all Used just for stretching I am 60 and female this should not have happened I feel it is a faulty band I am currently in NZ playing hockey and the band was bought for this trip I now need to replace it Thanks Angela carpini”

Helpful Report

Posted 1 year ago

Hi Angela, We're sorry that your black band didn't live up to our usual standards of quality. We take pride in ensuring that our products stand the test of time, and we regret that your band did not meet that expectation. We understand your disappointment with having to purchase a new product when you are currently out of town, so please contact us at sales@gymdirect.com.au with photos and your order number, and our team will work with you to get a replacement sent as soon as possible. Thank you for your feedback, Angela - we appreciate it and will use it to ensure future product enhancements. We hope your travels go well. - GD

Posted 1 year ago

“Really fast shipping. I couldnt believe how fast it showed up at my door. Also a really good price, I looked for a similar half rack ina store and the mark-up was ridiculous. Gym direct beat the price by about $300. Anyway the rack itself was really well put together and I didnt have any trouble putting it together either. Could have done with a bit more step by step instructions that came with it though. The rack is made of sturdy laser cut 4mm steel but its perfect for what Im using it for. All in all I was rreally impressed.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review, Ben! We are so glad to hear that your ordering process was a smooth one and that the price was unbeatable. We strive to make sure our customers are getting the best value for the product and we take great pride in our low prices! We also appreciate you taking notice of the quality of our steel half racks. It is laser cut 4mm steel so it's built strong and meant to last. We are sorry if there weren't as many step by step instructions included but we're disappointed by hearing this feedback. Please don't hesitate to reach out to us directly with any further questions or concerns you may have - our team would be more than happy to help out! Thanks again for choosing Gym Direct – we look forward to working with you again soon. - GD

Posted 1 year ago

“The customer service we received on our drop in visit was fabulous , in fact so much so my husband went back in with our eldest and bought a few more items to lug home to Tamworth NSW So Thankyou , service and priced well The O'Grady's”

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Posted 1 year ago

Thank you for your review, Michelle! We are delighted you had a positive experience with us during your drop-in visit. Our team strives to provide friendly and knowledgeable customer service, and I'm glad it allowed your family to take home some more items. We appreciate your support and we hope to see you again! - GD

Posted 1 year ago

“Nil issues. Delivery arrived on time”

Helpful Report

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,497 reviews