Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,898 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

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“Good product and a good price. Many SMS messages about my cart, my order, do I have questions, etc. When I replied with a question, no answers. When my order was 5 days overdue from the delivery date, no answers. Still none. The order has been delivered now, and now multiple messages about doing surveys for GD. Request more replying to customers and less automated spam please folks. Thanks, Mark”

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Posted 1 year ago

Hi Mark, Thanks so much for sharing your experience. I’m really sorry this happened. I completely understand how frustrating it must have been to get so many automated messages without any real help when you needed it most, especially while your order was delayed. You deserved a proper response and support. The issue was that the person assigned to your messages had to take emergency leave, and unfortunately, your inquiries weren’t picked up by someone else in time. I know that’s not acceptable, and I’m sorry you were left feeling ignored. We’re already working on fixing this so any future messages don’t fall through the cracks if someone is away. I appreciate you taking the time to let us know, and for your patience through it all. If there’s anything else you’d like to share or if you still have questions, please reply here and I’ll personally make sure you’re looked after. Thank you again, Mark.

Posted 1 year ago

“Great service once again, and good quality equipment”

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Posted 1 year ago

“Order a set of rapid motion cable attachments. The build quality is excellent and the performance is great! The order was dilvery fast and direct with each item individually bubble wrapped. Highly recommend Gyn Direct”

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Posted 1 year ago

“Sturdy and as described.”

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Posted 1 year ago

“This lightweight weight bench is great. Easy to move and adjust in the comfort of my home. We received great customer service on the collection of this product. I recommend this Harison weight bench. This is 5 stars 🌟”

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Posted 1 year ago

“Whilst there was a delay in my order due to stock levels. I was kept up to date and the product arrive sooner than expected”

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Posted 1 year ago

“Been great customer service and fast delivery. I hope rob is doing his cardio 😉”

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Posted 1 year ago

“Very competitive pricing and prompt delivery.”

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Posted 1 year ago

“The weights are really great however the freight company utilised another freight service out here who is less than acceptable. Rather than getting my items on the 11th June they waited another 6 days before delivering my items. I would have given 5 stars if you had utilised a reliable freight company who ensures that our items get to us, and who don't use LAKARA FREIGHT SERVICE Goondiwindi who are less than useless.”

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Posted 1 year ago

“Very reliable. Good products. No issues.”

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Posted 1 year ago

“I ordered 2 pairs of dumbbells. They were both packaged really well and arrived in excellent condition. They were well priced and top quality. I would be very happy to shop again with Gym Direct.”

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Posted 1 year ago

“Good delivery”

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Posted 1 year ago

“Extremely satisfied with my experience buying from gym direct. Postage was fast and products are of high quality.”

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Posted 1 year ago

“Arrived very fast”

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Posted 1 year ago

“Easy fast delivery.”

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Posted 1 year ago

“Easy purchase, friendly staff in pick up, will use again.”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

“Excellent service and great prices. The only place I will buy gym equipment from!”

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Posted 1 year ago

Gym Direct is rated 4.4 based on 1,898 reviews