Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,724 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

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“Ordered my prone row in early January which it said it was in stock and could ship. It only just arrived in late May, the wrong colour (grey instead of black) and no instructions in the kit. I also had to keep chasing them for an eta. The quality of the product is good though”

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Posted 3 weeks ago

“A great experience from website”

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Posted 3 weeks ago

“My order was processed really fast and efficiently, with constant communication and updates on the status of my order. Product arrived , was securely packed and I am very happy with my resistance bands/loops.”

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Posted 4 weeks ago

“Good communication and updates via text when machine was delayed from whole-seller.”

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Posted 4 weeks ago

“Excellent service and very helpful. Some stock was not avail for pick up but they organised delivery foc which was really quick. Thank you very much. Highly recommended.”

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Posted 1 month ago

“I purchased some gym equipment to help recover from an injury. The website is very easy to use. I was surprised how quickly the equipment arrived as I live in a regional area not a Sydney suburb. Many thanks.”

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Posted 1 month ago

“An excellent product, that far exceeded my expectations with excellent customer service and delivery timeline. Harry was a pleasure to work with, he gave great advice and follow up on our purchase… 10/10 and very satisfied.👌”

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Posted 1 month ago

“Great serviced, quick delivery and great products!”

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Posted 1 month ago

“Prompt delivery excellent service product as described.”

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Posted 1 month ago

“Awesome customer service and the products delivered so quickly!!”

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Posted 1 month ago

“Good service we'll done.”

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Posted 1 month ago

“Loving the equipment I ordered! Easy to assemble and exactly as advertised! Arrived quickly too”

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Posted 1 month ago

“Great service and products. Would 100% use again”

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Posted 1 month ago

“Product is good. Took longer than expected to deliver but customer service and communication was good. Velcroe straps or tags would be great to store the mats.”

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Posted 1 month ago

“Great service, and a great product. No fuss transaction, with a speedy delivery.”

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Posted 1 month ago

“Gym direct sent my order much quicker the second time and I was really pleased with the item. They communicate well and have an easy to use website. Will be returning for more equipment as the value and quality is outstanding.”

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Posted 1 month ago

“great service excellent delivery time”

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Posted 1 month ago

“Unfortunately my items were packaged poorly and were scratched up when they arrived. They’re still functional but it is disappointing when you have paid a few hundred dollars for something you plan to keep forever.”

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Posted 1 month ago

“I received my order a few days after my last review, so things are a lot better now. The products are awesome, worth every cent! Better than gym quality, delivery guy even helped me bring it all inside”

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Posted 1 month ago

“Ordered some weights and delivery was fast. Great place to order all of your gym needs!!!”

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Posted 1 month ago

Gym Direct is rated 4.4 based on 1,724 reviews