Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,823 Reviews

85 %

of reviewers recommend Gym Direct

4.4

Based on 1,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th October 2025

Mo Naa****

Gym Direct 5 star review on 13th September 2025

Mandy Pr****

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a 2" inch barbell adapter and 2" inch quick lock clamps. The service was quick and efficient, with constant updates of my order. One of the adapters were missing the nut screw, I emailed sales, within 2 days had a notification they had shipped out an item, which was the replacement nut screw. Quick turn around resolution.”

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Posted 4 months ago

“the item was as described and arrived on time”

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Posted 4 months ago

“Great price, value and quality as usual.”

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Posted 4 months ago

“Good quality”

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Posted 4 months ago

“Great service. Really happy with the product. Highly recommend.”

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Posted 4 months ago

“Good product and a good price. Many SMS messages about my cart, my order, do I have questions, etc. When I replied with a question, no answers. When my order was 5 days overdue from the delivery date, no answers. Still none. The order has been delivered now, and now multiple messages about doing surveys for GD. Request more replying to customers and less automated spam please folks. Thanks, Mark”

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Posted 4 months ago

Hi Mark, Thanks so much for sharing your experience. I’m really sorry this happened. I completely understand how frustrating it must have been to get so many automated messages without any real help when you needed it most, especially while your order was delayed. You deserved a proper response and support. The issue was that the person assigned to your messages had to take emergency leave, and unfortunately, your inquiries weren’t picked up by someone else in time. I know that’s not acceptable, and I’m sorry you were left feeling ignored. We’re already working on fixing this so any future messages don’t fall through the cracks if someone is away. I appreciate you taking the time to let us know, and for your patience through it all. If there’s anything else you’d like to share or if you still have questions, please reply here and I’ll personally make sure you’re looked after. Thank you again, Mark.

Posted 4 months ago

“Great service once again, and good quality equipment”

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Posted 4 months ago

“Order a set of rapid motion cable attachments. The build quality is excellent and the performance is great! The order was dilvery fast and direct with each item individually bubble wrapped. Highly recommend Gyn Direct”

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Posted 4 months ago

“Sturdy and as described.”

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Posted 4 months ago

“This lightweight weight bench is great. Easy to move and adjust in the comfort of my home. We received great customer service on the collection of this product. I recommend this Harison weight bench. This is 5 stars 🌟”

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Posted 4 months ago

“Whilst there was a delay in my order due to stock levels. I was kept up to date and the product arrive sooner than expected”

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Posted 4 months ago

“Been great customer service and fast delivery. I hope rob is doing his cardio 😉”

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Posted 4 months ago

“Very competitive pricing and prompt delivery.”

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Posted 4 months ago

“The weights are really great however the freight company utilised another freight service out here who is less than acceptable. Rather than getting my items on the 11th June they waited another 6 days before delivering my items. I would have given 5 stars if you had utilised a reliable freight company who ensures that our items get to us, and who don't use LAKARA FREIGHT SERVICE Goondiwindi who are less than useless.”

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Posted 4 months ago

“Very reliable. Good products. No issues.”

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Posted 4 months ago

“I ordered 2 pairs of dumbbells. They were both packaged really well and arrived in excellent condition. They were well priced and top quality. I would be very happy to shop again with Gym Direct.”

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Posted 4 months ago

“Good delivery”

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Posted 4 months ago

“Extremely satisfied with my experience buying from gym direct. Postage was fast and products are of high quality.”

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Posted 4 months ago

“Arrived very fast”

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Posted 4 months ago

“Easy fast delivery.”

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Posted 4 months ago

Gym Direct is rated 4.4 based on 1,823 reviews