Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

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“I have emailed about the faulty equipment and no reply”

Helpful Report

Posted 1 year ago

Hi Kathryn, We do apologize for the delay, our staff is on this now and getting in contact with you, please look out for a call or email shortly. Thank you. - GD

Posted 1 year ago

“I found my experiance GYM DIRECT very satifying and rewarding. I recieve a great product that was perfect for my use. Would highly recommend GYM DIRECT to anyone..”

Helpful Report

Posted 1 year ago

Thank you for your glowing review of Gym Direct, Andrew! We are delighted to hear that the product was exactly what you were looking for and that you had such a great experience. It's wonderful to know that we are able to provide excellent products and services for our customers. We appreciate the recommendation and hope you come back again soon! Thanks for helping us spread the word about Gym Direct. - GD

Posted 1 year ago

“Brilliant company providing brilliant gym equipment.”

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Posted 1 year ago

Thank you for your kind review and for choosing Gym Direct! We are so pleased to know that you had such a great experience with our company, and that our gym equipment was able to meet your needs. It's our goal to provide the best service to all of our customers and hearing this helps us understand we are on the right track. We are grateful for your support as it helps motivate us every day as we strive to be the best gym equipment provider. Should there be any other way we can support you, don't hesitate to reach out. Thanks again! - GD

Posted 1 year ago

“Well priced, good website and communication of sale and delivery progress”

Helpful Report

Posted 1 year ago

Thank you for your review, Adrian! We are thrilled to know that the price of our products left a positive impression on you. We also appreciate your feedback about the efficiency of our website and the communication with regards to sale and delivery progress. At Gym Direct, delivering an enjoyable customer experience is paramount, which has been our goal since day one. Your evaluation reinforces that we are meeting these expectations set by our customers, and we will strive to continue providing quality services in this regard. Once again, thank you for your kind words — we hope to see you soon! - GD

Posted 1 year ago

“Good product. Competitive prices and very prompt postage.”

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Posted 1 year ago

Thank you for your review and for choosing Gym Direct! We are delighted to hear that we were able to meet your needs with both our product offerings and our competitive prices. It's especially satisfying to know that the promptness of our delivery was also something you had a positive experience with. We rely on feedback from customers like yourself in order to provide continuous improvements and ensure we are delivering exemplary service moving forward, so thank you again! Our team looks forward to helping you with your future gym-related needs. - GD

Posted 1 year ago

“The service was fantastic we will certainly be back regard’s James”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Gym Direct, James. We are so pleased to hear you enjoyed your experience and that our team was able to meet your expectations. Our goal is to make sure everyone has an opportunity to work on their fitness in a positive environment. We value feedback from customers and appreciate you sharing how our team made an impact. We will be sure to pass this information along so it can be shared with the whole team! If there's anything else we can do for you, please don't hesitate to contact us at anytime. Thank you again for your kind words and support! - GD

Posted 1 year ago

“Amazing, quick, and well priced”

Helpful Report

Posted 1 year ago

Thank you for the kind words, Bowen! It's wonderful to hear that you had such a great experience with Gym Direct. We appreciate your positive review and are proud to be able to provide our customers with quick and well-priced services. We strive to put customer satisfaction first and it's wonderful when customers like you recognize that in us. Thank you again for your feedback and we hope you will come back soon! - GD

Posted 1 year ago

“Item was exactly as described well made and super fast shipping good communication and excellent customer service”

Helpful Report

Posted 1 year ago

Thank you for the great review, Donna! We are glad that you enjoyed your shopping experience with us and appreciate your kind words about the quality of our product and the level of customer service we provided. Our team greatly appreciates the positive feedback and we are thrilled that your item was exactly as described and arrived quickly. We hope to have you as a customer again soon. Thanks again for choosing Gym Direct! - GD

Posted 1 year ago

“Easy fast transaction and delivery and very happy with product”

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Posted 1 year ago

Hi Lisa, thank you for your feedback regarding Gym Direct! It's great to hear that you had an easy, fast transaction and are happy with the product. We strive to provide an efficient service for every customer. We sincerely appreciate your kind words and look forward to doing business with you again soon. - GD

Posted 1 year ago

“Item arrived promptly and in good condition. Accommodates my two Olympic barbells and EZ barbell perfectly. And creates more room in a rather limited space. Thanks Brian Robinson”

Helpful Report

Posted 1 year ago

Thank you for your 5-star review of Gym Direct, Brian! We commend you for finding the perfect item to help create more room in your limited space. We are pleased that it arrived promptly and in good condition. Our team puts a tremendous amount of effort into providing our customers with quality service and exceptional products and hearing your positive feedback means the world to us. We hope you're enjoying use of your two Olympic barbells and EZ barbell! Please don't hesitate to reach out should you have any other questions or needs. Thanks again for your business - we really appreciate it! - GD

Posted 1 year ago

“Really easy to order and great customer service. I ordered the wrong collars and they called me to confirm the product. Very much appreciated.”

Helpful Report

Posted 1 year ago

Thank you for giving us 5-star will Brooke! We appreciate you taking the time to leave your review and are thrilled that you found our ordering process easy and our customer service helpful. We understand when shopping online time is of the essence, so we always strive to ensure that our customers have seamless experiences. We are glad we could help by confirming the product with you and make sure it was the right one for you. Please let us know if there is anything else we can do for you in future. Thanks again for your kind words and we look forward to seeing you again soon! - GD

Posted 1 year ago

“Very good range of products and fast delivery..I'm very happy with the fractional weights.”

Helpful Report

Posted 1 year ago

Thank you for your kind words about Gym Direct, Annika! We are so glad that the fractional weights have been such a great fit for you. Our team works hard to ensure we have the most up-to-date products available and we strive to provide fast delivery with every order. We'd love to hear more about your experiences when selecting products and any feedback you may have regarding our service. Any suggestions you have on how we can continue to improve are always appreciated. Thanks again for choosing Gym Direct, we look forward to having you as a customer again soon! - GD

Posted 1 year ago

“Excellent customer customer service. I had a few questions I needed answered about the product I was purchasing I emailed and within the hour I had all my answers and purchased straight away. Perfect transaction”

Gym Direct 5 star review on 19th March 2023

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Mark! We really appreciate it and are delighted to hear about your experience with our customer service team. It's always great to know that the questions and queries of our customers have been answered in a timely manner so that they can move on to complete their purchase without hesitation. We definitely aim to make all transactions as smooth as possible - we're so glad yours went like clockwork. Happy you're a part of the Gym Direct community and thank you again for taking the time to review us. Enjoy, enjoy! - GD

Posted 1 year ago

“Gym Direct was referred to me by a friend. I found the website and the ordering process easy to navigate. I received my order within the time allocated and was able to keep track of my order at all times. A+++!”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Dana! We're so pleased that you and your friend had such a great experience with Gym Direct. We appreciate your helpful review and the five-star rating. Your feedback is valued and it gives us great motivation to continue providing excellent services to our customers. We look forward to having you as one of our loyal customers again in the near future. Best wishes! - GD

Posted 1 year ago

“Fast shipping, excellent communication. Thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Natasha! We're so glad to hear that our fast shipping and excellent communication has left you pleased. Here at Gym Direct, we prioritize customer satisfaction and it warms our hearts that you had a pleasant experience shopping with us. We hope to see you again soon when you need your gym equipment or supplies! - GD

Posted 1 year ago

“Easy to order and fairly quick delivery. Happy with the quality of product too.”

Helpful Report

Posted 1 year ago

Hello! We are thrilled to hear you had a positive experience when ordering from Gym Direct. Our team works hard to provide customers with an easy, fast shopping process and of course, quality products! We will pass along your wonderful feedback about our product quality. It's always nice for our team to get such positive feedback especially related to their work. We appreciate you choosing us here at Gym Direct and thank you for your kind words. If there is anything we can do to make your next purchase even better, please let us know. We are happy to help in any way we can! - GD

Posted 1 year ago

“Excellent equipment, even better customer service.”

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Posted 1 year ago

Thank you for giving Gym Direct a five-star rating, Scott! We strive to make sure our customers receive the highest quality equipment, as well as excellent customer service. We are delighted that your experience was top-notch. Our team is dedicated to helping our customers get the most out of their equipment and we love hearing positive feedback from our customers like yourself. Thank you again for taking the time to leave us your review and please do not hesitate to reach out to us if you have any further questions or concerns. - GD

Posted 1 year ago

“Could not fault the purchase or delivery process as very smooth and efficient. The items weights were amazing quality and the price was well below my expectations. A great company to deal with.”

Helpful Report

Posted 1 year ago

Thank you, Ron! We're delighted to hear that your purchase and delivery process with Gym Direct was smooth and efficient. It is always our goal to provide our customers with the best possible experience when shopping for quality exercise equipment. We're thrilled you found a great value in the quality of weights you purchased from us. We would love the opportunity to serve you again in the future and thank you for choosing Gym Direct! - GD

Posted 1 year ago

“Still haven't recieved freight”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you for leaving a review about Gym Direct. We apologize that you have not yet received your freight as expected. Our team is dedicated to providing our customers with the highest quality and efficient services. We regret that we didn’t meet that promise to you this time, and truly value your feedback. We are currently investigating the cause of the delay regarding your package, so please reach out directly if you need any additional information or assistance in the meantime. Thank you for taking the time to bring this to our attention. We look forward to making it up to you soon! Regards, Gym Direct Team

Posted 1 year ago

“Excellent people to do business with and equipment looks great”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Jeff. We appreciate your loyalty to Gym Direct and are delighted to hear that our equipment has met your expectations! As a company, it is our mission to provide excellent customer service through top-notch products and services at an affordable price. Our team works hard to ensure that each interaction with our customers is enjoyable, so we're glad you have had such an experience with us. Thank you for being part of the Gym Direct family! - GD

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,489 reviews