Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,882 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

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“Ordered an item, received emails from order to despatch and delivery. Item received as ordered, very happy.”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you so much for your wonderful feedback! We’re thrilled to hear that your order arrived as expected and that you’re happy with your purchase. We truly appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

“Great service from Harry! Helped recommend blue spec 1 x 1m tiles for my home gym. Excellent product and appreciated the help. Harry was professional the whole way though and even loaded them into my car personally. Thank you Harry!”

Gym Direct 5 star review on 8th February 2025

Helpful Report

Posted 1 year ago

Dear Nick, Thank you for your kind words! We're so glad to hear that Harry was able to assist you in choosing the perfect tiles for your home gym. We’ll be sure to pass on your appreciation to him for his excellent service. We’re thrilled that you’re happy with the product and the experience. If you need anything else in the future, don’t hesitate to reach out!

Posted 1 year ago

“Excellent service. Once more good quality equipment reasonably priced Prompt delivery without issue.”

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Posted 1 year ago

Dear Howard, Thank you so much for your kind words! We're thrilled to hear that you were happy with the service, quality, and prompt delivery. It's always our goal to provide great value and an excellent experience for our customers, and we're glad we could do that for you. We truly appreciate your feedback and look forward to serving you again soon!

Posted 1 year ago

“Took a while to receive my order, however I am very happy with the customer service and product I received.”

Helpful Report

Posted 1 year ago

Dear Adam, Thank you for your kind words! We’re so glad to hear that you’re happy with both our customer service and the product you received. We truly appreciate your patience, and we’ll continue to work hard to ensure that our service meets your expectations moving forward. Thanks again for choosing Gym Direct – we look forward to serving you again soon!

Posted 1 year ago

“Great prices and delivery was good.”

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Posted 1 year ago

Dear Anthony, Thank you for your kind words! We're so glad to hear that you were happy with our prices and delivery service. Your satisfaction is our priority, and we look forward to serving you again soon!

Posted 1 year ago

“Took ages to arrive , when it finally did arrive the excercise matt was great thickness for back support , but was too narrow compared to my last one.”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and that the exercise mat didn’t meet your expectations in terms of size. We understand how important it is to have the right fit for your needs. Please give us a call at 1300 488 866, and we’d be happy to assist you further with a solution or provide guidance on other options. We appreciate your patience and hope to resolve this to your satisfaction.

Posted 1 year ago

“I will always go to Gym Direct for all my weight needs because not only are their weights competitively priced, their customer service is excellent”

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Posted 1 year ago

“Easy to deal with. Leg curl/ext machine for home gym was surprisingly solid and well finished for the price.Very happy.”

Helpful Report

Posted 1 year ago

“Not amazing at updates on delivery. But, reasonable delivery time and good quality product.”

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Posted 1 year ago

“Didn’t receive the wrists weights”

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Posted 1 year ago

“My son is very happy with his weight shelf.”

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Posted 1 year ago

“Kinda lied to me that they oversold the product. Wouldnt mind waiting 2 months for it. But wish they were honest instead of giving me 3 dates ill recieve my order”

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Posted 1 year ago

“The weights were too oily and shred dark plastic!”

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Posted 1 year ago

“Great price for a high quality rack. Pleased with item and delivery speed, especially during the December/January holiday season. Thank you”

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Posted 1 year ago

“Delivery took 2 months to arrive.”

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Posted 1 year ago

“I still don’t have every piece of my order…and have no idea when or if the rest are coming”

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Posted 1 year ago

“Easy to deal with”

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Posted 1 year ago

“A delivery sub-contractor made a bad experience with this purchase, but thanks to Gym Direct and Rachael from the marketing team they were able to resolve the issue. I now have my equipment delivered in time for Xmas.”

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Posted 1 year ago

“Great customer service and experimec. Everyone is more then happy to take time out of there day to help! Great quality products. Comes quite fast aswell :)”

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Posted 1 year ago

“Really happy with thw quality of the gym attachments I purchased and shipping price was very good”

Helpful Report

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,882 reviews