Based upon my experience with Gymshark, I would NOT recommend purchasing anything from this company. I know I won’t. After placing my order, more than three weeks later, I still hadn’t received the product. According to tracking, it had shipped the day after placement. Attempting to contact someone in “customer support’ is simply futile. In their description of the company, they have no problem admitting that they do not possess a call center, although also stating “customer service is their primary focus.” Trust me, it is not!
Their communication is poor at best, atrocious at worst! They simply ignore questions about orders. After four weeks of trying to get a response about my order, I finally filed a complaint with PayPal, and within a week, my order was delivered.
The product was not great (athletic shorts with no lining) and as I said, their customer service is nonexistent. Doing business with a company like this is simply not worth the effort and frustration.
11 months ago
Gymshark has a
1.8
average rating
from
158
reviews
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