Gymshark Reviews

Name: Gymshark
Rating: 1.75

1.8 Rating 194 Reviews

17 %

of reviewers recommend Gymshark

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1.8

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

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“Tried ordering during the sale but the website checkout loop broke. Messaged support during the sale, but they took days to reply and now say they 'can't help' because the sale ended. Please help fix this technical error.”

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Posted 18 hours ago

“Worst customer service all human agent incompetent and can't read.”

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Posted 5 days ago

“Worst experience ever the item which I ordered was available and then it didn’t arrive saying not in stock and charged me for the item and now they are asking to order it myself which is available online still in different colour I have to pay another taxes and shipping fees very poor service not recommended”

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Posted 1 week ago

“Not sure why people rate them so low. Love Gym Shark”

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Posted 1 week ago

“WORST CUSTOMER SERVICE! You can't reply back to their emails, no phone number, only the chat icon on their web. Anyways , they're return policy state after receiving returns at warehouse refunded are issued within 7 days. I waited for 10 days and after chatting they would just tell well you have to wait until the items are scanned at the warehouse so wait for another 7 days or dispute it with your bank! Never ever ordering from them anyways was my first order , cheap quality leggings , thin material, polyester feel!”

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Posted 3 weeks ago

“Brilliant sizing initially, after 1 wash the tops shrink, not by a little either. Shame cause they seemed decent”

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Posted 1 month ago

“Sad. Clothes starting to feel like stuff from Temu. Vests and t-shirts are now so thin, I've literally seen thicker cigarette papers. T-shirts all had pointy bits that stuck out on the shoulders and the fit is better suited to people that don't even go to the gym. Not worth the money anymore.”

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Posted 1 month ago

“After a delivery issue with my order Gymshark manager jess resolved my issue in very quick time and was a pleasure to deal with! I’ve used Gymshark for years and plan to for many more years to come”

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Posted 2 months ago

“Awful Quality Products Bought a T-Shirt from Gymshark, Logo has started to peel off much sooner than I would have expected for a ‘premium’ product. My other Gymshark stuff has lasted much longer. Customer Services aren’t interested, despite advising them of my legal rights to a resolution under the Consumer Rights Act 2015. Safe to say I’ll be continuing to pursue this matter until it’s resolved to my satisfaction. Would encourage others to shop elsewhere. I certainly won’t be buying anything else from them ever again.”

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Posted 3 months ago

“I wouldn't give this cowboy company a one but had to to write a review. Do not buy items with this company they are deceiving people and need investigating by trading standards as they are stealing peoples money with not giving refunds by making people go round in circles with their imaginary customer service!! Their clothing quality is very poor as well. So many better clothing gym companies out there . DO NOT SHOP WITH GYMSHARK!!”

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Posted 4 months ago

“sent items back in December for an exchange and I have sent numerous emails, but I can't get any information on where my items are, if they shipped, or tracking info. All email replies are in a repeated loop "We're looking into this" "that dept. has not responded to us yet." You can't get an answer it seems so sketchy and they have no phone number.”

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Posted 5 months ago

“Send an item back for exchange in Nov. I have received no communication or product. They are so difficult to get hold of. Would not recommend”

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Posted 6 months ago

“I made and order, I receive the order with totally different items of the one I received but there is nothing they can do.”

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Posted 6 months ago

“Selling limited items on sale and then cancelling orders. Sounds dodgy to me. Maybe fair trading would like to hear about it.”

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Posted 7 months ago

“Received a faulty item where the stitchings are coming off and they won’t replace or issue a refund because they said this is something they consider a fault. This is not the first time but actually the second time this happened. Very bad customer service and I feel very cheated by this company and by the people who work there. It seems they like to sell damage items and they feel that this is ok. Crooks!”

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Posted 7 months ago

“Ordered from Gymshark and this will be the last time until they change their delivery company. Only a psychopath would choose Evri. Been waiting for more than two weeks, evri updates their delivery time every single day and it looks like there's no end in sight. At this point it has become a joke..”

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Posted 9 months ago

“Slick quality and a banger thing to wear in the gym”

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Posted 9 months ago

“Gymshark makes some of the best workout gear I've used. The fit is comfortable and the quality feels great for the price”

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Posted 10 months ago

“Very bad customer service. First and last time I order from gymshark. Delay in delivery and worst turnaround times ever.”

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Posted 11 months ago

“In London on holiday and went to purchase something from gymshark, they refused to take the size shirt we needed off the manikin to sell it. Said only the manikin team can do that or they’d get in trouble. Thats freaking ridiculous to have a shirt on the manikin in the store where you buy their clothes and you can’t purchase what’s there. Bad call Gymshark! SMH!!!”

Helpful Report

Posted 11 months ago

Gymshark is rated 1.8 based on 194 reviews