Gymshark Reviews

Name: Gymshark
Rating: 1.76

1.8 Rating 181 Reviews

17 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Selling limited items on sale and then cancelling orders. Sounds dodgy to me. Maybe fair trading would like to hear about it.”

Helpful Report

Posted 1 week ago

“Received a faulty item where the stitchings are coming off and they won’t replace or issue a refund because they said this is something they consider a fault. This is not the first time but actually the second time this happened. Very bad customer service and I feel very cheated by this company and by the people who work there. It seems they like to sell damage items and they feel that this is ok. Crooks!”

Helpful Report

Posted 2 weeks ago

“Ordered from Gymshark and this will be the last time until they change their delivery company. Only a psychopath would choose Evri. Been waiting for more than two weeks, evri updates their delivery time every single day and it looks like there's no end in sight. At this point it has become a joke..”

Helpful Report

Posted 2 months ago

“Very bad customer service. First and last time I order from gymshark. Delay in delivery and worst turnaround times ever.”

Helpful Report

Posted 4 months ago

“In London on holiday and went to purchase something from gymshark, they refused to take the size shirt we needed off the manikin to sell it. Said only the manikin team can do that or they’d get in trouble. Thats freaking ridiculous to have a shirt on the manikin in the store where you buy their clothes and you can’t purchase what’s there. Bad call Gymshark! SMH!!!”

Helpful Report

Posted 4 months ago

“This company is an absolute disgrace. Their customer service is beyond unacceptable, and their so-called "refund policy" is a complete joke. Don’t be fooled—they’ll find every excuse not to honor it. Most items aren’t eligible for a refund, even when they claim otherwise. On top of that, their products are ridiculously overpriced. Save yourself the frustration—there are plenty of other gym retailers out there who actually respect their customers.”

Helpful Report

Posted 4 months ago

“Horrible customer service. I was not provided a refund nor issued a new order despite having not received the items. Their remedy was to have me re-purchase the same items again. I do not recommend purchasing from them.”

Helpful Report

Posted 8 months ago

“Waiting over one week for a refund, sent a email and still waiting 48 hours for a reply.”

Helpful Report

Posted 8 months ago

“Good evening, I brought a knee brace and paid for postage. The item is wildly undersized. Like ridiculous undersized. Now i have lost €5.50 . Its not a lot of money i know but it the whole principle of the situation. I did my research. Read reviews, checked sizing guides . Still a genuine bad experience with Gymshark. I have been a very longtime customer and will not order again from you directly. I genuinely feel let down by you. Also contacting Gymshark is impossible. Just being sent in frustrating circles. Never again”

Helpful Report

Posted 9 months ago

“Eind december mijn volledige bestelling geretourneerd en toch wordt er 1 artikel in rekening gebracht. Ik heb nu ca 3 keer bij Gymshark besteld en elke keer zijn er problemen. Heel jammer want ze hebben mooie spullen. Ook deze keer twijfelde ik om een bestelling te plaatsen, had ik het maar niet gedaan :(. Ze geven aan een “onderzoek” te hebben gestart en het artikel dat ik moet betalen is volgens hun niet geretourneerd. Het is hun woord tegen het mijne. Een hele vervelende situatie en typisch dat het weer mis gaat. Ik heb meerderen malen contact geprobeerd te zoeken maar krijg ook vaak een antwoord van een automatische bot. Jammer genoeg zal ik hier dus nooit meer en bestelling plaatsen.”

Helpful Report

Posted 11 months ago

“Commandé pour plus de 100 € de produits lors du Black Friday, non seulement la commande n’est jamais arrivée, mais ils ne proposent ni remboursement ni carte cadeau. Une véritable arnaque !”

Helpful Report

Posted 11 months ago

“I sent back 4 mens joggers, and received 6 pieces of women's workout clothes. Finally, 1 jogger was sent, the 1 was out of stock and I am still waiting for 2 joggers worth $68, that i never received a credit for. HELP!!!!!”

Helpful Report

Posted 11 months ago

“Ordered two pair of leggings only received one. Very disapointed.”

Helpful Report

Posted 11 months ago

“If I could give this company a negative I would . Their customer service is non-existent!!! I made a purchase 11/29 . It says out for delivery 12/2 and then disappears. I spoke to a supervisor at their shipping company who said it was lost. I emailed gymshark repeatedly and I get the same computer generated email. I told them to ship it out again and the emails stopped. you have to wait up to 96hours for each response. Total waste of money. You have to wait 10 business days/14 regular days for them to even look at your shipping information. Never thought I would have this problem with my order!!!!! Horrible customer service!!!!!”

Helpful Report

Posted 11 months ago

“Didn't receive my package. No one responding to my messages other than a chatbot who doesn't solve the issue”

Helpful Report

Posted 1 year ago

“Non excisting support - messages not opened ( seen) at all after 3 days”

Helpful Report

Posted 1 year ago

“Katastrofe. Ich warte schon 2 monaten auf mein Geld nach Rückgabe.”

Helpful Report

Posted 1 year ago

“I recently purchased some items from Gymshark. It was going to send to my old address. I canceled the orders before the 15 minute mark. It never got processed. Then I reached out to them you can’t call so I messaged and there was nothing they can do. So my fault I had the wrong address but the costumer service is the worst I have seen. You can’t call and can only message a robot. I will never use them again.”

Helpful Report

Posted 1 year ago

“Ordered two leggings, only one arrived so I processed a refund for both since they were both going to be too small. Never received the second pair in the mail, never received a refund for them so I’m out $40 because they don’t have a human to speak to, just endless bots and emails that take you no where. Save your money, use literally any other activewear company.”

Helpful Report

Posted 1 year ago

“support never replied either through email or chat about my incorrect item”

Helpful Report

Posted 1 year ago

Gymshark is rated 1.8 based on 181 reviews