My husband bought me an expensive gold necklace Xmas 2019. Due to not going out over lock down I have hardly worn the necklace. A few weeks ago we were on holiday & I took the necklace with me only to notice that it was sort of fraying near the clasp. The necklace has always been stored flat in the original box it came in. I took back to Samuel's & to be honest the girls in the shop were not very friendly at all. Never smiled once. I was told I would have to pay for a repair which I refused so then was told it could be sent off to see if it was a manufacturers fault or wear & tear . For something that cost so much & has only been worn maybe half a dozen times only for an evening, it is definitely not wear & tear. It has been 4 weeks now & I have phoned the shop twice then someone rang me this week to say it is still being looked at. I have lots of jewellery & each piece is well looked after. I am expecting them to say I have to pay for repairs which u certainly won't be doing. For such a big jewellers I think their customer service is quite appalling. Will not shop here again