H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.78

2.8 Rating 359 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in H. Samuel ,Inverness , Eastgate Shopping Centre on 2/3/26 at 16.21. I was served by a very pleasant, helpful girl called Samantha. I was looking for an item of jewellery for my niece's 18th birthday. I had a few ideas in mind , & with Samanthas help , I bought a very pretty necklace . Samantha could not have been more helpful from start to finish. She has obviously received very good training in her job , & Im sure will continue to be a very reliable member of the team.”

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Posted 3 days ago

“Great service from Melissa in the Skipton store, sorted my problem with a watch, very patient and helpful, Thanks 🙏”

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Posted 1 week ago

“Hi great service from Janie at your store in Fort kinnaird. Soooo helpful and knowledgeable. Thank you so much ken”

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Posted 1 week ago

“In November 2025 I visited our H Samuel in Newport Isle of Wight because my watch had stopped working and needed a new battery. I do have an iPhone but that isn't waterproof or is too valuable to risk even if it does survive the odd dunk. So I always wear a waterproof watch. It needed a new battery and Sue T helped me and put a new battery in. She warned me it wouldn't be water proof but I've added nail glue and nail varnish to the back and so far, so brilliant. Thank you so much. I would have bought a new watch as well but sadly I have very small wrists and they are all too big to be comfortable for me. So sorry it's taken a while to write this. Stephanie Trotter”

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Posted 1 week ago

“My 5 year old daughter had her ears pierced at the Guildford branch yesterday. Ben made her feel at ease, was very friendly and calm. We were seen earlier than expected as we were so early which was grateful appreciated too. Many thanks, Ben!”

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Posted 2 weeks ago

“am very disappointed with my experience at H. Samuel. I purchased insurance for my watch for two years, expecting proper coverage and support. When the glass became badly scratched, they refused to fix it, saying it was wear and tear. I paid for insurance to have peace of mind, so this was very frustrating. I feel the service did not meet my expectations and I would not recommend their watch insurance.”

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Posted 3 weeks ago

“Hi I was in your Rhyl store today. I purchased a ring, I must say how helpful Lianne the assistant was, she helped me to choose, gave good advice, without being poochie,, the staff were all friendly, the store was nice and clean, with a nice atmosphere, thank you”

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Posted 2 months ago

“I WENT INTO SWANSEA STORE! NEVER AGAIN THE STAFF MOST PUT OUT WHEN I INTERUPTED THERE LITTLE CROWD OF FOUR SO CALLED SALES WOMEN CHATTING AND DOING NOTHING ELSE NOT INTERESTED IN ANY COUSTOMERS .WHEN TO F.W. HINDS INSTEAD AND GLAD I DID I D SACK THEM ALL IF I OWNED THAT SHOP PAUL.!!!!!!!!!!!!!!!”

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Posted 2 months ago

“Order on the 20th of October still not delivered and they don't no if I will get it for Christmas”

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Posted 3 months ago

“Long story short I had just proposed to girlfriend of 13 years whilst on holiday I rushed to get the ring from another shop and they didnt even ask me size they said check on your finger hers be same. So my fiancé's ring was 4 sizes too big. We went into your middlesbrough store after seeing the ring she wanted online And instantly the girl who served us helped us and listened to our story and seen I was in trouble. Gary the manager over hearing this story said came to assist further they both were so amazing not only making sure jess had the right size that she was okay to come back Saturday as we were waiting on a refund for the 1st ring which could take 3 days. My partner obviously wanted the ring there and then which Gary advised is possible ill see if we got it in your exact size and we can have a look at abit of finance. He took us through the process which was so straight forward I was jungling my 2 small children at the time and he could see we all were stressed after been out shopping for over 4 hours. I think the girls name who also served us was bethany, i could be wrong but she wore beautiful glasses and was forever smiling and asking about our girls and the holiday. From start to finish the whole team in middlesbrough store treat us like royalty they clearly know their job inside out and understand how to make people feel special. My future wife is now so happy again after my failure and the other store which I wont name but its wasn't hsamuel so dont worry. It really was a dream and we will 100% be back for future jewellery and even our wedding rings to compliment the beautiful engagement ring we now have that fits perfect. Many thanks again chris, jess and our girls.”

H Samuel 5 star review on 4th November 2025

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Posted 4 months ago

“We went into the Scarborough to choose a replacement engagement ring. The customer service was fantastic. A big shout out to Alison. We bought a ring and also sent my wedding ring off to be cleaned and re-rodium plated. We also insured my wedding ring. The whole experience was stressfree and at no point did we feel obliged to buy anything. Alison was very knowledgeable and made our experience a lovely one. Thank you 😊”

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Posted 4 months ago

“Not sure where to start, we ordered an engagement ring online on the 1st September, to be told the estimated delivery would be 26th - 30th September; fine, no problem we settled down to wait. Two weeks after the order the funds which had been reserved (but not taken) by H Samuel were returned to the bank with no explanation or contact. Due to it being a weekend, their customer service line was closed so we decided to call into the branch to see if they could pull the order up and confirm the situation, three advisors later and we were no clearer. We then contacted H Samuel Customer Services on the Monday (15th September) to be advised this was common practice as they could not hold payments for more than two weeks and as the order was not yet ready they could not take payment. Dates of 26th / 30th September were re-iterated. On the 26th September we have received no further update so again reverted to H Samuel Customer services who advised they would email the manufacturers for an update and would call us back, as this was a Friday we had to wait until the Monday; no update was received so we called again, to be told they still waiting a response from the manufactures but would email again. 30th September and still no update as to dispatch, we pushed for the matter to be escalated as three days had passed without any response from the Manufactures. We received an email on the 30th to advise that the order could take 4 / 5 weeks; we were currently on 4. We followed up AGAIN on the 2nd October as we still had not received any firm update as to the order and delivery times to be advised they still had not received any response from the manufacturers. We begged that this be escalated further and it was unbelievable that they could not make a call and had to simply rely on emails which were clearly being ignored. We received call from H Samuel on Friday 3rd October to advise that the ring was expected the following week and should be shipped 10th / 13th October. As the online tracking had not been updated and we were now wary we requested a further update on the 7th October and were advised the ring had been received from the manufacturers and was going through final quality checks before being dispatched. 8th October we received an email to advise the order had been cancelled! We called H Samuel to try to find out why - to be told "they would look into it" At this stage we told them to keep the order cancelled, they had wasted enough of our time. We will never use H Samuel again, what was supposed to be a time of happiness and joy was turned into an absolute farse and caused a lot of un-necessary stress.”

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Posted 5 months ago

“Visited Samuels again and again great service, very helpful staff.”

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Posted 5 months ago

“I have tried multiple times to order a particular item which as advertised as in-stock online. My money is taken and my order is accepted only for it to be cancelled a few days later as the item is unavailable.”

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Posted 5 months ago

“Just been to Wakefield branch and both me and my wife were very pleased with the excellent service we had from both Claire and Emma.”

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Posted 5 months ago

“Went to the H Samuel in Lakeside shopping today got my ears pierced by Daisy she was excellent for the first in years my piercings look even, Thankyou”

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Posted 6 months ago

“very bad customer service, I was so disappointed with the store manager Philip and customer line .”

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Posted 7 months ago

“Just been to Samuels St Helens, very good service, helpful and friendly. Certainly would recommend them and will buy from them again.”

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Posted 7 months ago

“Was seen by Toni today she is always very polite and helpful at Chorley H Samuel all the staff are friendly always with a lovely smile my husband shops alot at Christmas and birthdays they always look after him a big 5 star rating 😀”

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Posted 7 months ago

“Very good service. Polite, knowledgeable sales assistant.”

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Posted 8 months ago

H Samuel is rated 2.8 based on 359 reviews