H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.75

2.8 Rating 346 Reviews

44 %

of reviewers recommend H Samuel

2.8

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried multiple times to order a particular item which as advertised as in-stock online. My money is taken and my order is accepted only for it to be cancelled a few days later as the item is unavailable.”

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Posted 1 week ago

“Just been to Wakefield branch and both me and my wife were very pleased with the excellent service we had from both Claire and Emma.”

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Posted 1 week ago

“Went to the H Samuel in Lakeside shopping today got my ears pierced by Daisy she was excellent for the first in years my piercings look even, Thankyou”

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Posted 3 weeks ago

“very bad customer service, I was so disappointed with the store manager Philip and customer line .”

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Posted 1 month ago

“Just been to Samuels St Helens, very good service, helpful and friendly. Certainly would recommend them and will buy from them again.”

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Posted 2 months ago

“Was seen by Toni today she is always very polite and helpful at Chorley H Samuel all the staff are friendly always with a lovely smile my husband shops alot at Christmas and birthdays they always look after him a big 5 star rating 😀”

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Posted 2 months ago

“Very good service. Polite, knowledgeable sales assistant.”

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Posted 2 months ago

“Reena from H Samuel Swansea served me this week excellent service could not do enough I will be sure to return for Christmas to make my next purchase. Well Done Reena Lovely Lady.”

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Posted 2 months ago

“Purchased a Bulova watch today from H Samuel and couldn't be happier with the experience. Sian was super helpful and helped me choose a nice watch and a fantastic deal. Excellent customer experience!”

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Posted 2 months ago

“Great service lovely staff tom was so helpful amd really listened and help me choose my new ring highly recomend x”

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Posted 4 months ago

“I went to the Metro Centre today because I needed a new everyday watch. Ethan helped me choose, without an pushyness, and sold me the one I wanted after altering the metal strap. I have always found this shop a pleasure to visit, even if just browsing.”

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Posted 4 months ago

“Just ordered online using Paypal, and it took old details and just went straight to confirmation without letting me check the details it had pulled through. And now because its on paypal, the individual through virtual assistant has said i cant cancel or change the address. Have to talk to the courier and arrange for it to be sent back. Even tho i havent got any tracking details and it hasnt even been dispatched, and my payment is still pending on paypal. Note, paypal shows my new address as primary, all the address details have been updated on all my cards, so i dont even know why it pulled it through. Havent had any other issues using it over the past year. Just dont get why they cant cancel it....when it hasnt been even sent to dispatch yet. And now there is a risk that the courier could deliver it to my old address, which i dare say will mean i wont get it.”

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Posted 4 months ago

“Very pleased with items and delivery”

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Posted 4 months ago

“Dear H. Samuel Customer Service, I am writing to formally raise a complaint regarding a recent purchase I made from your store. I ordered the Garmin Epix Pro (Gen 2) Men’s 47mm Black Strap Smartwatch based on the product description provided on your website, which indicated that the watch features solar charging capabilities. The primary reason I chose this model was precisely because of the advertised solar functionality. However, upon receiving the item, I was extremely disappointed to discover that the watch does not, in fact, have solar charging – it is simply a digital smartwatch. This misrepresentation has not only caused confusion but also led me to purchase a product that does not meet my needs or expectations. I kindly request that you review the listing and clarify the product details to prevent future misunderstandings. Furthermore, I would appreciate it if you could advise me on how to proceed regarding a return or exchange, as I would not have purchased this item had the description been accurate. Given the misleading nature of the listing and the inconvenience caused, I am also requesting appropriate compensation for the trouble and time wasted due to this issue. Please refer to Order Number: 810490094 for your reference. I look forward to your prompt response and a satisfactory resolution. Kind regards, Miroslav Kolev”

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Posted 5 months ago

“Charanjeet served with a lovely smile! She was very helpful and sorted out my issue quickly”

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Posted 5 months ago

“Lynn at H Samuel Bury Millgate was very helpful and friendly”

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Posted 5 months ago

“I went to your Taunton shop last week.i had my ears redone as the holes had closed over .The man that done it was so helpfully He had first class customer service ..nothink was to much trouble. Shame your Cribb store was not the same which I went on the Saturday...young girls just talking between then self .How can you go to 2 of your shop and not be treated to a first class service .....if I had to give stars for cribb it would be 1 star”

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Posted 5 months ago

“Hayley in store Exeter city branch absolutely wonderful helping us buy our wedding rings 5stars thank you”

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Posted 6 months ago

“Great service...bought a lovely watch..metal strap was too big...Tracey said if I purchase and take it to Timpson she'd reimburse me the cost...fantastic...thanks”

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Posted 6 months ago

“Very poor quality on a set of stud earrings, One of the backs would not stay on”

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Posted 8 months ago

H Samuel is rated 2.8 based on 346 reviews