H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.81

2.8 Rating 373 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

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Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service much better jewellers around, also check jewellery if buying from this jewellers as they will not take faulty jewellery back that they have sold to you.”

Helpful Report

Posted 2 weeks ago

“Visited Silverburn store. Kristen welcomed me and looked at my rings which badly needed a clean. I returned 30 minutes later and my rings were sparkling. Great service and very friendly. Thank you Kirsten”

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Posted 2 weeks ago

“Very happy me and my friend both had our ears pierced and the two ladies done our ears were so lovely too thank you so so much”

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Posted 3 weeks ago

“I was in the Cameron Toll store in Edinburgh yesterday. I was buying silver pendant/locket necklaces from the Hot Diamonds range. Chloe was wonderful. Really helped me choose the right thing for me. She was also really informative about other services, for example getting stuff repaired. Really lovely young woman and so helpful. The other staff were also really good and they all seemed to really value working as a team. A credit to H Samuel”

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Posted 3 weeks ago

“I am very happy with H.Samuel because all the staff are friendly and helpful in Lincoln store.”

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Posted 1 month ago

“I went to Broadway Centre branch in Bradford and a lovely lady called Olivia served me. I wanted my ears piercing and I was a bit nervous and she made me feel very at ease and was so gentle and kind. I would highly recommend going here. Ask for Olivia she has some cool piercings too😊”

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Posted 1 month ago

“I phoned Bridgwater branch and a lady called Sasha was very helpful and friendly when I asked to order some snake earrings into the store to view as pierced earrings are non refundable due to hygiene reasons.They arrived quickly and I was called to say they had come in.when viewing them the staff were also friendly and helpful and I purchased the earrings.”

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Posted 2 months ago

“Today, Me along with my wife visited the store to buy a watch for my brother's birthday as a gift. Got a notion of being treated as stalkers. Yes, we checked for the best affordable watch as it is a gift. Unfortunately, staffs were busy talking and with their works. The lady who attended us ( Time 2:50-3:05 ) was very unwelcoming and unpleasant. We felt like " if you want, just buy or just leave " attitude. The gift was special for us but she didn't supported us with an openness. Atleast a smile would have made us don't feel offended after the purchase.”

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Posted 2 months ago

“Bout husbands wedding ring we got married 2 weeks ago went straight onto our honeymoon so no excessive use or anything to cause wear and tear it’s ruined with scratches and top protective coat coming off very poor quality it looks cheap and tacky very disappointed”

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Posted 2 months ago

“I purchased a wedding and engagement ring set from this jeweller, expecting it to last. Unfortunately, after around three years, a diamond fell out of the wedding band. Given that this section sits underneath the engagement ring, it’s not exposed to knocks or daily wear in the same way, so this was surprising. I paid over £100 to have the stone replaced, only for another diamond to fall out less than a year later. Because it was a different stone, I was told this would not be covered and I would need to pay again. The ring was sent away for inspection and I was told there is “nothing wrong” with it. However, in my view, losing two stones in such a short period suggests an issue with quality or setting. I’m very disappointed with both the durability of the ring and the aftercare service. Based on this experience, I would not purchase from this jeweller again.”

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Posted 3 months ago

“Good service from Jordan store manager swindon branch and salle let me know when my watch was in a big thank you”

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Posted 3 months ago

“I went to H Samuel in Huddersfield to have my engagement ring cleaned before my wedding. They did such a good job and my ring looked so sparkly and clean. I ended up buying the products they used so I could touch it up the morning of the wedding. When I’d done mine, I offered to do my sisters’ rings and my mum’s with their products and it made such a difference. This is a pic of our hands, all wearing rings cleaned with HSamuel products.”

H Samuel 5 star review on 11th April 2026

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Posted 3 months ago

“I ordered my son a watch for his 18th birthday. Royal mail apparently left the valuable item outside and a signature was not required but not parcel was there. An investigation is now to be opened After calling them as soon as I got the "delivered" email. The lady said she'd send me confirmation of the case investigating number and I got nothing. She said she'd call later that day to give me an update and still nothing. No call or email. I called again to be speaking to a rude woman who hung up on me and then called back. I asked to speak to a manager whilst getting spoken over and said a manger weren't available. DO NOT ORDER FROM THESE. I've now have to go through my bank to get my refund. Disgusting company”

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Posted 3 months ago

“Visited H Samuel in Elgin and during a conversation I explained I had tried to get my 21st birthday watch bracelet repaired . I had links taken out 50 years ago and needed them put back in. I had already contacted Rotary watches but they could not assist me. Paul in Elgin branch said to bring in my watch and he would look at it. The watch was then passed to your Dundee repair shop who quickly called me with a quote, repaired the watch and I can now use it again after lying in a box for last few years. Didn't know you repaired vintage and antique jewellery items. First class service and my solid silver watch can be worn again. Thank you”

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Posted 3 months ago

“I was in H. Samuel ,Inverness , Eastgate Shopping Centre on 2/3/26 at 16.21. I was served by a very pleasant, helpful girl called Samantha. I was looking for an item of jewellery for my niece's 18th birthday. I had a few ideas in mind , & with Samanthas help , I bought a very pretty necklace . Samantha could not have been more helpful from start to finish. She has obviously received very good training in her job , & Im sure will continue to be a very reliable member of the team.”

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Posted 4 months ago

“Great service from Melissa in the Skipton store, sorted my problem with a watch, very patient and helpful, Thanks 🙏”

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Posted 4 months ago

“Hi great service from Janie at your store in Fort kinnaird. Soooo helpful and knowledgeable. Thank you so much ken”

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Posted 4 months ago

“In November 2025 I visited our H Samuel in Newport Isle of Wight because my watch had stopped working and needed a new battery. I do have an iPhone but that isn't waterproof or is too valuable to risk even if it does survive the odd dunk. So I always wear a waterproof watch. It needed a new battery and Sue T helped me and put a new battery in. She warned me it wouldn't be water proof but I've added nail glue and nail varnish to the back and so far, so brilliant. Thank you so much. I would have bought a new watch as well but sadly I have very small wrists and they are all too big to be comfortable for me. So sorry it's taken a while to write this. Stephanie Trotter”

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Posted 4 months ago

“My 5 year old daughter had her ears pierced at the Guildford branch yesterday. Ben made her feel at ease, was very friendly and calm. We were seen earlier than expected as we were so early which was grateful appreciated too. Many thanks, Ben!”

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Posted 5 months ago

“am very disappointed with my experience at H. Samuel. I purchased insurance for my watch for two years, expecting proper coverage and support. When the glass became badly scratched, they refused to fix it, saying it was wear and tear. I paid for insurance to have peace of mind, so this was very frustrating. I feel the service did not meet my expectations and I would not recommend their watch insurance.”

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Posted 5 months ago

H Samuel is rated 2.8 based on 373 reviews