H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.76

2.8 Rating 351 Reviews

44 %

of reviewers recommend H Samuel

2.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order on the 20th of October still not delivered and they don't no if I will get it for Christmas”

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Posted 3 days ago

“Long story short I had just proposed to girlfriend of 13 years whilst on holiday I rushed to get the ring from another shop and they didnt even ask me size they said check on your finger hers be same. So my fiancé's ring was 4 sizes too big. We went into your middlesbrough store after seeing the ring she wanted online And instantly the girl who served us helped us and listened to our story and seen I was in trouble. Gary the manager over hearing this story said came to assist further they both were so amazing not only making sure jess had the right size that she was okay to come back Saturday as we were waiting on a refund for the 1st ring which could take 3 days. My partner obviously wanted the ring there and then which Gary advised is possible ill see if we got it in your exact size and we can have a look at abit of finance. He took us through the process which was so straight forward I was jungling my 2 small children at the time and he could see we all were stressed after been out shopping for over 4 hours. I think the girls name who also served us was bethany, i could be wrong but she wore beautiful glasses and was forever smiling and asking about our girls and the holiday. From start to finish the whole team in middlesbrough store treat us like royalty they clearly know their job inside out and understand how to make people feel special. My future wife is now so happy again after my failure and the other store which I wont name but its wasn't hsamuel so dont worry. It really was a dream and we will 100% be back for future jewellery and even our wedding rings to compliment the beautiful engagement ring we now have that fits perfect. Many thanks again chris, jess and our girls.”

H Samuel 5 star review on 4th November 2025

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Posted 1 month ago

“We went into the Scarborough to choose a replacement engagement ring. The customer service was fantastic. A big shout out to Alison. We bought a ring and also sent my wedding ring off to be cleaned and re-rodium plated. We also insured my wedding ring. The whole experience was stressfree and at no point did we feel obliged to buy anything. Alison was very knowledgeable and made our experience a lovely one. Thank you 😊”

Helpful Report

Posted 1 month ago

“Not sure where to start, we ordered an engagement ring online on the 1st September, to be told the estimated delivery would be 26th - 30th September; fine, no problem we settled down to wait. Two weeks after the order the funds which had been reserved (but not taken) by H Samuel were returned to the bank with no explanation or contact. Due to it being a weekend, their customer service line was closed so we decided to call into the branch to see if they could pull the order up and confirm the situation, three advisors later and we were no clearer. We then contacted H Samuel Customer Services on the Monday (15th September) to be advised this was common practice as they could not hold payments for more than two weeks and as the order was not yet ready they could not take payment. Dates of 26th / 30th September were re-iterated. On the 26th September we have received no further update so again reverted to H Samuel Customer services who advised they would email the manufacturers for an update and would call us back, as this was a Friday we had to wait until the Monday; no update was received so we called again, to be told they still waiting a response from the manufactures but would email again. 30th September and still no update as to dispatch, we pushed for the matter to be escalated as three days had passed without any response from the Manufactures. We received an email on the 30th to advise that the order could take 4 / 5 weeks; we were currently on 4. We followed up AGAIN on the 2nd October as we still had not received any firm update as to the order and delivery times to be advised they still had not received any response from the manufacturers. We begged that this be escalated further and it was unbelievable that they could not make a call and had to simply rely on emails which were clearly being ignored. We received call from H Samuel on Friday 3rd October to advise that the ring was expected the following week and should be shipped 10th / 13th October. As the online tracking had not been updated and we were now wary we requested a further update on the 7th October and were advised the ring had been received from the manufacturers and was going through final quality checks before being dispatched. 8th October we received an email to advise the order had been cancelled! We called H Samuel to try to find out why - to be told "they would look into it" At this stage we told them to keep the order cancelled, they had wasted enough of our time. We will never use H Samuel again, what was supposed to be a time of happiness and joy was turned into an absolute farse and caused a lot of un-necessary stress.”

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Posted 1 month ago

“Visited Samuels again and again great service, very helpful staff.”

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Posted 2 months ago

“I have tried multiple times to order a particular item which as advertised as in-stock online. My money is taken and my order is accepted only for it to be cancelled a few days later as the item is unavailable.”

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Posted 2 months ago

“Just been to Wakefield branch and both me and my wife were very pleased with the excellent service we had from both Claire and Emma.”

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Posted 2 months ago

“Went to the H Samuel in Lakeside shopping today got my ears pierced by Daisy she was excellent for the first in years my piercings look even, Thankyou”

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Posted 3 months ago

“very bad customer service, I was so disappointed with the store manager Philip and customer line .”

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Posted 4 months ago

“Just been to Samuels St Helens, very good service, helpful and friendly. Certainly would recommend them and will buy from them again.”

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Posted 4 months ago

“Was seen by Toni today she is always very polite and helpful at Chorley H Samuel all the staff are friendly always with a lovely smile my husband shops alot at Christmas and birthdays they always look after him a big 5 star rating 😀”

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Posted 4 months ago

“Very good service. Polite, knowledgeable sales assistant.”

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Posted 4 months ago

“Reena from H Samuel Swansea served me this week excellent service could not do enough I will be sure to return for Christmas to make my next purchase. Well Done Reena Lovely Lady.”

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Posted 5 months ago

“Purchased a Bulova watch today from H Samuel and couldn't be happier with the experience. Sian was super helpful and helped me choose a nice watch and a fantastic deal. Excellent customer experience!”

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Posted 5 months ago

“Great service lovely staff tom was so helpful amd really listened and help me choose my new ring highly recomend x”

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Posted 6 months ago

“I went to the Metro Centre today because I needed a new everyday watch. Ethan helped me choose, without an pushyness, and sold me the one I wanted after altering the metal strap. I have always found this shop a pleasure to visit, even if just browsing.”

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Posted 7 months ago

“Just ordered online using Paypal, and it took old details and just went straight to confirmation without letting me check the details it had pulled through. And now because its on paypal, the individual through virtual assistant has said i cant cancel or change the address. Have to talk to the courier and arrange for it to be sent back. Even tho i havent got any tracking details and it hasnt even been dispatched, and my payment is still pending on paypal. Note, paypal shows my new address as primary, all the address details have been updated on all my cards, so i dont even know why it pulled it through. Havent had any other issues using it over the past year. Just dont get why they cant cancel it....when it hasnt been even sent to dispatch yet. And now there is a risk that the courier could deliver it to my old address, which i dare say will mean i wont get it.”

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Posted 7 months ago

“Very pleased with items and delivery”

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Posted 7 months ago

“Dear H. Samuel Customer Service, I am writing to formally raise a complaint regarding a recent purchase I made from your store. I ordered the Garmin Epix Pro (Gen 2) Men’s 47mm Black Strap Smartwatch based on the product description provided on your website, which indicated that the watch features solar charging capabilities. The primary reason I chose this model was precisely because of the advertised solar functionality. However, upon receiving the item, I was extremely disappointed to discover that the watch does not, in fact, have solar charging – it is simply a digital smartwatch. This misrepresentation has not only caused confusion but also led me to purchase a product that does not meet my needs or expectations. I kindly request that you review the listing and clarify the product details to prevent future misunderstandings. Furthermore, I would appreciate it if you could advise me on how to proceed regarding a return or exchange, as I would not have purchased this item had the description been accurate. Given the misleading nature of the listing and the inconvenience caused, I am also requesting appropriate compensation for the trouble and time wasted due to this issue. Please refer to Order Number: 810490094 for your reference. I look forward to your prompt response and a satisfactory resolution. Kind regards, Miroslav Kolev”

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Posted 7 months ago

“Charanjeet served with a lovely smile! She was very helpful and sorted out my issue quickly”

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Posted 8 months ago

H Samuel is rated 2.8 based on 351 reviews