H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.78

2.8 Rating 359 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in H. Samuel ,Inverness , Eastgate Shopping Centre on 2/3/26 at 16.21. I was served by a very pleasant, helpful girl called Samantha. I was looking for an item of jewellery for my niece's 18th birthday. I had a few ideas in mind , & with Samanthas help , I bought a very pretty necklace . Samantha could not have been more helpful from start to finish. She has obviously received very good training in her job , & Im sure will continue to be a very reliable member of the team.”

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Posted 3 days ago

“Great service from Melissa in the Skipton store, sorted my problem with a watch, very patient and helpful, Thanks 🙏”

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Posted 1 week ago

“Hi great service from Janie at your store in Fort kinnaird. Soooo helpful and knowledgeable. Thank you so much ken”

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Posted 1 week ago

“In November 2025 I visited our H Samuel in Newport Isle of Wight because my watch had stopped working and needed a new battery. I do have an iPhone but that isn't waterproof or is too valuable to risk even if it does survive the odd dunk. So I always wear a waterproof watch. It needed a new battery and Sue T helped me and put a new battery in. She warned me it wouldn't be water proof but I've added nail glue and nail varnish to the back and so far, so brilliant. Thank you so much. I would have bought a new watch as well but sadly I have very small wrists and they are all too big to be comfortable for me. So sorry it's taken a while to write this. Stephanie Trotter”

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Posted 1 week ago

“My 5 year old daughter had her ears pierced at the Guildford branch yesterday. Ben made her feel at ease, was very friendly and calm. We were seen earlier than expected as we were so early which was grateful appreciated too. Many thanks, Ben!”

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Posted 2 weeks ago

“Hi I was in your Rhyl store today. I purchased a ring, I must say how helpful Lianne the assistant was, she helped me to choose, gave good advice, without being poochie,, the staff were all friendly, the store was nice and clean, with a nice atmosphere, thank you”

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Posted 2 months ago

“Long story short I had just proposed to girlfriend of 13 years whilst on holiday I rushed to get the ring from another shop and they didnt even ask me size they said check on your finger hers be same. So my fiancé's ring was 4 sizes too big. We went into your middlesbrough store after seeing the ring she wanted online And instantly the girl who served us helped us and listened to our story and seen I was in trouble. Gary the manager over hearing this story said came to assist further they both were so amazing not only making sure jess had the right size that she was okay to come back Saturday as we were waiting on a refund for the 1st ring which could take 3 days. My partner obviously wanted the ring there and then which Gary advised is possible ill see if we got it in your exact size and we can have a look at abit of finance. He took us through the process which was so straight forward I was jungling my 2 small children at the time and he could see we all were stressed after been out shopping for over 4 hours. I think the girls name who also served us was bethany, i could be wrong but she wore beautiful glasses and was forever smiling and asking about our girls and the holiday. From start to finish the whole team in middlesbrough store treat us like royalty they clearly know their job inside out and understand how to make people feel special. My future wife is now so happy again after my failure and the other store which I wont name but its wasn't hsamuel so dont worry. It really was a dream and we will 100% be back for future jewellery and even our wedding rings to compliment the beautiful engagement ring we now have that fits perfect. Many thanks again chris, jess and our girls.”

H Samuel 5 star review on 4th November 2025

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Posted 4 months ago

“We went into the Scarborough to choose a replacement engagement ring. The customer service was fantastic. A big shout out to Alison. We bought a ring and also sent my wedding ring off to be cleaned and re-rodium plated. We also insured my wedding ring. The whole experience was stressfree and at no point did we feel obliged to buy anything. Alison was very knowledgeable and made our experience a lovely one. Thank you 😊”

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Posted 4 months ago

“Visited Samuels again and again great service, very helpful staff.”

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Posted 5 months ago

“Just been to Wakefield branch and both me and my wife were very pleased with the excellent service we had from both Claire and Emma.”

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Posted 5 months ago

“Went to the H Samuel in Lakeside shopping today got my ears pierced by Daisy she was excellent for the first in years my piercings look even, Thankyou”

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Posted 6 months ago

“Just been to Samuels St Helens, very good service, helpful and friendly. Certainly would recommend them and will buy from them again.”

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Posted 7 months ago

“Very good service. Polite, knowledgeable sales assistant.”

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Posted 8 months ago

“Reena from H Samuel Swansea served me this week excellent service could not do enough I will be sure to return for Christmas to make my next purchase. Well Done Reena Lovely Lady.”

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Posted 8 months ago

“Purchased a Bulova watch today from H Samuel and couldn't be happier with the experience. Sian was super helpful and helped me choose a nice watch and a fantastic deal. Excellent customer experience!”

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Posted 8 months ago

“Great service lovely staff tom was so helpful amd really listened and help me choose my new ring highly recomend x”

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Posted 10 months ago

“I went to the Metro Centre today because I needed a new everyday watch. Ethan helped me choose, without an pushyness, and sold me the one I wanted after altering the metal strap. I have always found this shop a pleasure to visit, even if just browsing.”

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Posted 10 months ago

“Very pleased with items and delivery”

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Posted 10 months ago

“Charanjeet served with a lovely smile! She was very helpful and sorted out my issue quickly”

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Posted 11 months ago

“Lynn at H Samuel Bury Millgate was very helpful and friendly”

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Posted 11 months ago

H Samuel is rated 2.8 based on 359 reviews