H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.76

2.8 Rating 351 Reviews

44 %

of reviewers recommend H Samuel

2.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long story short I had just proposed to girlfriend of 13 years whilst on holiday I rushed to get the ring from another shop and they didnt even ask me size they said check on your finger hers be same. So my fiancé's ring was 4 sizes too big. We went into your middlesbrough store after seeing the ring she wanted online And instantly the girl who served us helped us and listened to our story and seen I was in trouble. Gary the manager over hearing this story said came to assist further they both were so amazing not only making sure jess had the right size that she was okay to come back Saturday as we were waiting on a refund for the 1st ring which could take 3 days. My partner obviously wanted the ring there and then which Gary advised is possible ill see if we got it in your exact size and we can have a look at abit of finance. He took us through the process which was so straight forward I was jungling my 2 small children at the time and he could see we all were stressed after been out shopping for over 4 hours. I think the girls name who also served us was bethany, i could be wrong but she wore beautiful glasses and was forever smiling and asking about our girls and the holiday. From start to finish the whole team in middlesbrough store treat us like royalty they clearly know their job inside out and understand how to make people feel special. My future wife is now so happy again after my failure and the other store which I wont name but its wasn't hsamuel so dont worry. It really was a dream and we will 100% be back for future jewellery and even our wedding rings to compliment the beautiful engagement ring we now have that fits perfect. Many thanks again chris, jess and our girls.”

H Samuel 5 star review on 4th November 2025

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Posted 1 month ago

“We went into the Scarborough to choose a replacement engagement ring. The customer service was fantastic. A big shout out to Alison. We bought a ring and also sent my wedding ring off to be cleaned and re-rodium plated. We also insured my wedding ring. The whole experience was stressfree and at no point did we feel obliged to buy anything. Alison was very knowledgeable and made our experience a lovely one. Thank you 😊”

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Posted 1 month ago

“Visited Samuels again and again great service, very helpful staff.”

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Posted 2 months ago

“Just been to Wakefield branch and both me and my wife were very pleased with the excellent service we had from both Claire and Emma.”

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Posted 2 months ago

“Went to the H Samuel in Lakeside shopping today got my ears pierced by Daisy she was excellent for the first in years my piercings look even, Thankyou”

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Posted 3 months ago

“Just been to Samuels St Helens, very good service, helpful and friendly. Certainly would recommend them and will buy from them again.”

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Posted 4 months ago

“Very good service. Polite, knowledgeable sales assistant.”

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Posted 4 months ago

“Reena from H Samuel Swansea served me this week excellent service could not do enough I will be sure to return for Christmas to make my next purchase. Well Done Reena Lovely Lady.”

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Posted 5 months ago

“Purchased a Bulova watch today from H Samuel and couldn't be happier with the experience. Sian was super helpful and helped me choose a nice watch and a fantastic deal. Excellent customer experience!”

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Posted 5 months ago

“Great service lovely staff tom was so helpful amd really listened and help me choose my new ring highly recomend x”

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Posted 6 months ago

“I went to the Metro Centre today because I needed a new everyday watch. Ethan helped me choose, without an pushyness, and sold me the one I wanted after altering the metal strap. I have always found this shop a pleasure to visit, even if just browsing.”

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Posted 7 months ago

“Very pleased with items and delivery”

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Posted 7 months ago

“Charanjeet served with a lovely smile! She was very helpful and sorted out my issue quickly”

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Posted 8 months ago

“Lynn at H Samuel Bury Millgate was very helpful and friendly”

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Posted 8 months ago

“I went to your Taunton shop last week.i had my ears redone as the holes had closed over .The man that done it was so helpfully He had first class customer service ..nothink was to much trouble. Shame your Cribb store was not the same which I went on the Saturday...young girls just talking between then self .How can you go to 2 of your shop and not be treated to a first class service .....if I had to give stars for cribb it would be 1 star”

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Posted 8 months ago

“Hayley in store Exeter city branch absolutely wonderful helping us buy our wedding rings 5stars thank you”

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Posted 8 months ago

“Great service...bought a lovely watch..metal strap was too big...Tracey said if I purchase and take it to Timpson she'd reimburse me the cost...fantastic...thanks”

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Posted 8 months ago

“Walked into the store in Bridgend I asked this lady called Liza about taking one link off my watch,she called Leon who did it for me and said I didn't have to pay for it.She said Happy New year.which was kind off her.i was very happy .”

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Posted 10 months ago

“On a busy Saturday before Christmas, Lindsay in the Enniskillen store answered a phone call from me. She could not have been more helpful and friendly, and reserved a product for me. Similarly, the next day when I went in to pay and collect, her customer service was excellent, as well as being a lovely person in a very busy retail week. Whilst I was in the store Lindsay and her colleagues were attentive and helpful to customers, and are a great example to all in the industry. Thank you Lindsay.”

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Posted 11 months ago

“Excellent customer service at the Colchester branch. Very helpful member of staff. Fixed a broken chain at nil cost. Fantastic. Highly recommend.”

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Posted 11 months ago

H Samuel is rated 2.8 based on 351 reviews