H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.85

2.9 Rating 382 Reviews

46 %

of reviewers recommend H Samuel

2.9

Based on 382 reviews

Customer Service
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About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

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Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MaryAnne in H Samuel Swords, Dublin was extremely helpful. She made light work of the knot in my favourite chain in less than 10 minutes. Very polite and friendly, thank you ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 week ago

“I used your reading branch gemma dealt with me fantastic attitude extremly helpful a credit to h samuel please let her know this review”

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Posted 3 weeks ago

“Every recent visit to the store in Croydon has been a pleasure. Most recently I met Alison who made me laugh whilst she was serving me. I’m normally very cheerful but she lifted my spirits during what was a rare stressful moment. How lovely to be able to complete my shopping errand and then leave the store with a smile on my face because the assistant went the extra mile. Thank you”

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Posted 1 month ago

“Scarborough branch Amazing service from in store. All very helpful but Zoee went above and beyond. I was feeling hopeless when we went in after a broken product but she'd restored my faith in humanity, let alone H Samuel. Lol”

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Posted 1 month ago

“We bought our engagement ring and wedding rings in the Square, Tallaght. Amy was incredibly helpful and nothing was too much trouble for her. She made the experience very easy and we thank her sincerely. Paul and Jana”

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Posted 1 month ago

“I was looking for a every day watch. I went to your Portsmouth store and I finally decided on one, however, when I got home I thought it wasn't really for me. I went back to the store that day, and asked if I could exchange it for a different one. Rose and Elleni were more then willing to find the right one for me. I finally chose one, and they had a lot of patience taking links out to fit my wrist! They were both incredibly friendly, patient and helpful, taking the time to listen to what I was looking for without making me feel rushed or pressured.”

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Posted 1 month ago

“Hi I would just like to say what a a good experience I have had with this company would highly recommend them , I bought a bracelet for my granddaughters graduation , the staff at the shop were so helpful, unfortunately when my granddaughter tried it on after I purchased the bracelet it was slightly to big ,I took it back to see if they could tack a few links out and they sent it away for me and the staff were very helpful and friendly , I was willing to pay for the adjustments so they said they were not sure how much it would be , on the return of the bracelet I was so surprised that they didn’t charge, I don’t think you would get this service at any other jewellery store , so thank you to all the staff at Hsamuels in Burkenhead , kind regards Mrs J Green”

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Posted 1 month ago

“I was looking for a very specific crucifix. The amazing staff at the Skipton branch could not have been more attentive and understanding and so pleasant. They found exactly what I wanted, I could not express how grateful and delighted I am. My future place for any jewellery, be it for myself or as a gift. Outstanding and exceptional service.😁”

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Posted 2 months ago

“Visited Silverburn store. Kristen welcomed me and looked at my rings which badly needed a clean. I returned 30 minutes later and my rings were sparkling. Great service and very friendly. Thank you Kirsten”

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Posted 3 months ago

“Very happy me and my friend both had our ears pierced and the two ladies done our ears were so lovely too thank you so so much”

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Posted 3 months ago

“I was in the Cameron Toll store in Edinburgh yesterday. I was buying silver pendant/locket necklaces from the Hot Diamonds range. Chloe was wonderful. Really helped me choose the right thing for me. She was also really informative about other services, for example getting stuff repaired. Really lovely young woman and so helpful. The other staff were also really good and they all seemed to really value working as a team. A credit to H Samuel”

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Posted 3 months ago

“I am very happy with H.Samuel because all the staff are friendly and helpful in Lincoln store.”

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Posted 4 months ago

“I went to Broadway Centre branch in Bradford and a lovely lady called Olivia served me. I wanted my ears piercing and I was a bit nervous and she made me feel very at ease and was so gentle and kind. I would highly recommend going here. Ask for Olivia she has some cool piercings too😊”

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Posted 4 months ago

“I phoned Bridgwater branch and a lady called Sasha was very helpful and friendly when I asked to order some snake earrings into the store to view as pierced earrings are non refundable due to hygiene reasons.They arrived quickly and I was called to say they had come in.when viewing them the staff were also friendly and helpful and I purchased the earrings.”

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Posted 5 months ago

“Good service from Jordan store manager swindon branch and salle let me know when my watch was in a big thank you”

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Posted 6 months ago

“I went to H Samuel in Huddersfield to have my engagement ring cleaned before my wedding. They did such a good job and my ring looked so sparkly and clean. I ended up buying the products they used so I could touch it up the morning of the wedding. When I’d done mine, I offered to do my sisters’ rings and my mum’s with their products and it made such a difference. This is a pic of our hands, all wearing rings cleaned with HSamuel products.”

H Samuel 5 star review on 11th April 2026

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Posted 6 months ago

“Visited H Samuel in Elgin and during a conversation I explained I had tried to get my 21st birthday watch bracelet repaired . I had links taken out 50 years ago and needed them put back in. I had already contacted Rotary watches but they could not assist me. Paul in Elgin branch said to bring in my watch and he would look at it. The watch was then passed to your Dundee repair shop who quickly called me with a quote, repaired the watch and I can now use it again after lying in a box for last few years. Didn't know you repaired vintage and antique jewellery items. First class service and my solid silver watch can be worn again. Thank you”

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Posted 6 months ago

“I was in H. Samuel ,Inverness , Eastgate Shopping Centre on 2/3/26 at 16.21. I was served by a very pleasant, helpful girl called Samantha. I was looking for an item of jewellery for my niece's 18th birthday. I had a few ideas in mind , & with Samanthas help , I bought a very pretty necklace . Samantha could not have been more helpful from start to finish. She has obviously received very good training in her job , & Im sure will continue to be a very reliable member of the team.”

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Posted 7 months ago

“Great service from Melissa in the Skipton store, sorted my problem with a watch, very patient and helpful, Thanks 🙏”

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Posted 7 months ago

“Hi great service from Janie at your store in Fort kinnaird. Soooo helpful and knowledgeable. Thank you so much ken”

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Posted 7 months ago

H Samuel is rated 2.9 based on 382 reviews