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H Samuel Reviews

2.6 Rating 286 Reviews

40 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in to the warrington store with my daughter to purchase a chain and we were very pleased with the service ,they were very helpfull and the price was within her budget.”

Posted 2 months ago

“I had a problem with a watch I bought recently. Lynn at the Bury shop sorted it out for me very quickly and efficiently. She and the manager were very friendly and helpful.”

Posted 3 months ago

“Purchased my mrs engagement ring here. I did know what I was after but with the help I got from the girl named MEL was nothing short of perfect. Very helpful and made me feel very comfortable and at ease. Couldn't be happier with the service & the future wife loved the ring.”

Posted 3 months ago

“Linda at the Harrow branch was absolutely brilliant. We quickly found the right chain to replace the one that had broken, and Linda made sure that the pendant I brought in would shine and suit my new chain perfectly. Very friendly service from everyone!”

Posted 3 months ago

“I placed my order very simply, when there was a delay in the delivery to the store the customer support were extremely helpful with providing store numbers, and the store staff were wonderful”

Posted 4 months ago

“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined the rest by far . Caroline and Angela Welsh make an outstanding team and are both a credit to the company. I can see the other staff in the shop have been trained to the high standards that this jewellery duo provide . 10 out of 10 from me Keep up the great work”

Posted 4 months ago

“The staff in the Irvine store, Jane and Julie gave exceptional service. They were very helpful to my elderly father and me when we visited recently. They were patient and took time to serve us.”

Posted 4 months ago

“I visited H Samuel Southend with my Dad and daughter today, we were served by Denise. She went above and beyond to assist my Dad with his purchase. Denise is very friendly and knowledgeable so I would definitely go back there again.”

Posted 4 months ago

“Giovanni at St Enoch Glasgow was wonderful helping us to choose wedding rings. He took time to ask us what we liked before making suggestions. He couldn't have done any better if he tried, shame his manager wasn't as polite, he was so rude and dismissive that we almost left the store. Giovanni turned our experience around and we left delighted with the rings we bought. Thank you Giovanni x”

Posted 5 months ago

“Thank you Zoe at H Samuel in Rhyl. Great service when i collected a watch i ordered online. Staff were all friendly and the watch was at an amazing discount!”

Posted 5 months ago

“Bought a pair of gold earrings as a Christmas present for my daughter. I was served by Radhika who was very helpful and friendly and I was able to handle some of the earrings. Would definitely recommend a visit to the store in Basingstoke. Bought the earrings in the Black Friday Sale, so I was happy.”

Posted 5 months ago

“My wife and I came into your store to buy a Christmas present.we was served a young lady by the name of noor.she was extremely helpful and very professional in serving us.a credit to your company.we bought a watch and an 18th birthday present.”

Posted 5 months ago

“I had ordered a baby christening bangle to collect instore at the H Samuel branch at Silverburn Shopping Centre, Glasgow, which unfortunately was not available for collection at my desired time. I has attended the shop in person just to check if it had came in by chance and was extremely happy with the customer service I received from Marisa and Amy, who were so helpful in trying to locate the same bangle in another shop within the city, as there were none in stock at that branch. Not only did they try and locate said bangle, when I had mentioned that I had a Fossil watch (which they also stock) that I had received as a gift a few weeks prior that required having some links taken off, Marisa kindly offered to do this for me as a good will gesture. I was absolutely pleased and thankful for such a kind offer. Would definitely recommend paying the Silverburn Store a visit.”

Posted 5 months ago

“I had an occasion to visit your Southend on sea branch with a problem with my radio controlled watch where the manager Paula and supervisor Faiza went out of there way to make me feel comfortable about the problem and asked if if I felt comfortable leaving the watch with them to see if they sort the problem and they could not they would send back to the manufacturer as it they sorted it out on the day and told if I had the same problem in the future not to hesitate to return to the I would like to congratulate both on there pleasant attitude and professlisim thank you”

Posted 5 months ago

“H Samuel Newton Abbot 10/10. Great customer service and help which was such a pleasant surprise. Thankyou Sue”

Posted 5 months ago

“I purchased a children’s watch which was delivered to Cannock branch. Donna served me very polite and friendly person, she looked at the box and said ‘ let me see if I can find a better one fir you’ which she did. Donna explained the insurance to me too. Would definitely purchase from them again such a nice place to visit with pleasant Staff.”

Posted 6 months ago

“I visited H Samuels on Northumberland Street in Newcastle on my way to hospital on 20 September to purchase a gold chain for my SOS medallion. I was assisted by a young lady called Alex who was extremely helpful, knowledgeable and genuinely interested in the products that were on display. I think she was 'par excellence' and I would most certainly shop in this particular H Samuels again.”

Posted 7 months ago

“Zoe from Rhyl H samuels,made me feel at ease,was kind considerate,very polite and caring.nothing was to much trouble.will tell all my friends and family to pop in as all the girls there are helpfull.”

Posted 7 months ago

“Kim in the Swansea store was so helpful and the best service we have ever had, we highly recommend going to the store.”

Posted 7 months ago

“excellent shopping experience today at the Northwich Store,very friendly staff and very knowledgeable,appreciate the help from Jodie for my Wife who was choosing a ring.Also very pleasing was a discount of 20%,So well done to Hazel the Manager and of course to Jodie who made the sale.”

Posted 7 months ago

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H Samuel is rated 2.6 based on 286 reviews