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H Samuel Reviews

2.6 Rating 286 Reviews

40 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a solar watch from H. Samuel online which was faulty and would not take a charge. I contacted my local branch in Fareham, Hampshire and explained the situation. Wayne without hesitation sourced one from Glasgow. He returned my call as promised and was polite, efficient and extremely helpful. Thank you for the excellent customer service Wayne. Also I felt completely safe in store as they had taken every effort to protect their customers and staff from Covid-19.”

Posted 3 years ago

“Visited the York store to purchase a gift for my wife's birthday. Excellent service from Ella, very helpfull and knowledgeable Would highly recommend.”

Posted 4 years ago

“Customer service was excellent on multiple visits over this last year. Kind and helpful team. Nice products. Ive had previous diamond ring still perfect 20 years on. Good choice in store or available to order in.”

Posted 4 years ago

“The customer service was fantastic and price reductions were very good. I am very pleased with the ear rings I bought!”

Posted 4 years ago

“I bought a watch set before Christmas a stone had fallen out take it,back,the girl that served me was amazing in the quadrant in Swansea thank you to the girl”

Posted 4 years ago

“Excellent service from helping me with my choice and engraving advice,to delivering the item well ahead of the predicted date.Id most definitley shop at the Cramlington store again.”

Posted 4 years ago

“Husband and I visited the branch in Chester city centre last Saturday 23rd November and I purchased him a watch, the assistant Peter was so helpful and when we had to go back this morning (with no receipt) as there was a minor issue, Peter could not do enough even ringing around other stores and reprinting the receipt. Great service, would definitely recommend.”

Posted 4 years ago

“Visited your store in Torquay today, I had to leave a review to say thank you to the lovely lady who helped us today, she was so pleasant and could not have done enough to find what we were looking for. A real credit your company, Many thanks to you Linda”

Posted 4 years ago

“Very good service and help.great prices and recommend to all.great variety of watches..”

Posted 4 years ago

“I was served by Grace today at the West Bromwich store. She was so helpful and definitely made my day. What a charming lovely lady. Thankyou”

Posted 5 years ago

“I am v. appreciative of the excellent service I was given by a member of the stratford branch staff [not stratford city but the other side]. A gentleman [ beard, tattoos and jewellery] who could not have provided better customer care and went the extra mile. Thank you v. much. You are a great ambassador for both the company and the store.”

Posted 5 years ago

“First to go to We're watch lovers and made some really nice purchases on the Sales weekend at our local Luton Mall store. The prices are great, also the service. We've been served by Phil, who delivered quality service and an extra mile on customer service. Looking forward to the next Sales offers. We'll be back soon. Thanks Phil and H.Samuel”

Posted 5 years ago

“Husband is been looking for the casio g sock for nearly 2 years.and finally he decided to get it ( thanks god) .I went in the corby branch where they didn't have the watch in stock BUT they managed to order and get it next day PLUS they do price match ..watch was £600 and I found it for £361 and they done a price match ..we were over the moon..a very happy husband and a very nice cuatomer service.Dawn and the girls from the store are just amazing and very friendly! I will recommend to everyone and will come back again .thank you so much”

Posted 5 years ago

“Excellent service and reasonable prices at H Samuel at The Glades, Bromley. Always had good service at this store. On my last trip to this store just before christmas, an assistant named Hanah could not have been more helpful. I needed advice on a watch left to me by my father. As the watch is no longer made, she spent a great deal of time and effort trying to find a way to get it repaired and up and running. Nothing was too much trouble and she didnt make me feel like i was being a nuisance. Her knowledge and help much appreciated. Excellent 5 stars!”

Posted 5 years ago

“Went to buy xmas gift this morning, and even though the heating was not working, Carolyn was brilliant. Showing me various alternatives for my wife. Poor Carolyn and her young assistant were cold, but still delivered a great service. Will be back again. Thanks girls. Merry Xmas.”

Posted 5 years ago

“Friendly helpful staff with useful recommendations that led me to recover he perfect present :)”

Posted 5 years ago

“I recently visited the cheshire oaks store after going to Liverpool and Chester store and neither of those being helpful or know what they were doing. I went in with hardly any information from Liverpool and Chester and they bent over backwards to help me, they found the ring I wanted, they are able to get it ordered in the metal I want and they kept in contact and updated me whenever they knew more information. I even got 20% off with it being an outlet. I 100% reccomend the store, Rhian was fantastic! Thanks again for all of your help! X”

Posted 5 years ago

“Friendly and pleasant staff greeted us as we entered the store.We only bought a Watch strap but the service was outstanding.The staff are a credit to the company.We visited the Cheshire Oaks store,23/08/18..”

Posted 5 years ago

“Great staff and range of watches”

Posted 5 years ago

“Great staff wide choice of watches .EXCELLENT...”

Posted 5 years ago

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H Samuel is rated 2.6 based on 286 reviews