I had ordered a baby christening bangle to collect instore at the H Samuel branch at Silverburn Shopping Centre, Glasgow, which unfortunately was not available for collection at my desired time. I has attended the shop in person just to check if it had came in by chance and was extremely happy with the customer service I received from Marisa and Amy, who were so helpful in trying to locate the same bangle in another shop within the city, as there were none in stock at that branch. Not only did they try and locate said bangle, when I had mentioned that I had a Fossil watch (which they also stock) that I had received as a gift a few weeks prior that required having some links taken off, Marisa kindly offered to do this for me as a good will gesture. I was absolutely pleased and thankful for such a kind offer. Would definitely recommend paying the Silverburn Store a visit.