H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.74

2.7 Rating 343 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giovanni at St Enoch Glasgow was wonderful helping us to choose wedding rings. He took time to ask us what we liked before making suggestions. He couldn't have done any better if he tried, shame his manager wasn't as polite, he was so rude and dismissive that we almost left the store. Giovanni turned our experience around and we left delighted with the rings we bought. Thank you Giovanni x”

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Posted 1 year ago

“Thank you Zoe at H Samuel in Rhyl. Great service when i collected a watch i ordered online. Staff were all friendly and the watch was at an amazing discount!”

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Posted 1 year ago

“Bought a pair of gold earrings as a Christmas present for my daughter. I was served by Radhika who was very helpful and friendly and I was able to handle some of the earrings. Would definitely recommend a visit to the store in Basingstoke. Bought the earrings in the Black Friday Sale, so I was happy.”

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Posted 1 year ago

“My wife and I came into your store to buy a Christmas present.we was served a young lady by the name of noor.she was extremely helpful and very professional in serving us.a credit to your company.we bought a watch and an 18th birthday present.”

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Posted 1 year ago

“I had ordered a baby christening bangle to collect instore at the H Samuel branch at Silverburn Shopping Centre, Glasgow, which unfortunately was not available for collection at my desired time. I has attended the shop in person just to check if it had came in by chance and was extremely happy with the customer service I received from Marisa and Amy, who were so helpful in trying to locate the same bangle in another shop within the city, as there were none in stock at that branch. Not only did they try and locate said bangle, when I had mentioned that I had a Fossil watch (which they also stock) that I had received as a gift a few weeks prior that required having some links taken off, Marisa kindly offered to do this for me as a good will gesture. I was absolutely pleased and thankful for such a kind offer. Would definitely recommend paying the Silverburn Store a visit.”

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Posted 1 year ago

“I had an occasion to visit your Southend on sea branch with a problem with my radio controlled watch where the manager Paula and supervisor Faiza went out of there way to make me feel comfortable about the problem and asked if if I felt comfortable leaving the watch with them to see if they sort the problem and they could not they would send back to the manufacturer as it they sorted it out on the day and told if I had the same problem in the future not to hesitate to return to the I would like to congratulate both on there pleasant attitude and professlisim thank you”

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Posted 1 year ago

“H Samuel Newton Abbot 10/10. Great customer service and help which was such a pleasant surprise. Thankyou Sue”

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Posted 1 year ago

“I purchased a children’s watch which was delivered to Cannock branch. Donna served me very polite and friendly person, she looked at the box and said ‘ let me see if I can find a better one fir you’ which she did. Donna explained the insurance to me too. Would definitely purchase from them again such a nice place to visit with pleasant Staff.”

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Posted 1 year ago

“I visited H Samuels on Northumberland Street in Newcastle on my way to hospital on 20 September to purchase a gold chain for my SOS medallion. I was assisted by a young lady called Alex who was extremely helpful, knowledgeable and genuinely interested in the products that were on display. I think she was 'par excellence' and I would most certainly shop in this particular H Samuels again.”

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Posted 1 year ago

“Zoe from Rhyl H samuels,made me feel at ease,was kind considerate,very polite and caring.nothing was to much trouble.will tell all my friends and family to pop in as all the girls there are helpfull.”

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Posted 1 year ago

“Kim in the Swansea store was so helpful and the best service we have ever had, we highly recommend going to the store.”

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Posted 1 year ago

“excellent shopping experience today at the Northwich Store,very friendly staff and very knowledgeable,appreciate the help from Jodie for my Wife who was choosing a ring.Also very pleasing was a discount of 20%,So well done to Hazel the Manager and of course to Jodie who made the sale.”

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Posted 1 year ago

“Kim was so lovely and customer service was amazing”

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Posted 1 year ago

“Sylvia at the Sutton Coldfield branch was so helpful not only with the problem I went in with but also helped with a non related repair couldn’t ask for better service deserves a bonus”

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Posted 2 years ago

“BELFAST CASTLE COURT BRANCH The extremely helpful and pleasant staff members, Sharon assisted me this morning, a beautiful friendly and professional girl, who went out of her way tho help me......I'll be recommending this branch to all my friends”

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Posted 2 years ago

“Fantastic service , friendly staff . 0ne girl in particular named Nikki very friendly and helpful with helping me chose a new necklace and bringing back to life an old necklace .”

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Posted 2 years ago

“Thank you H.Samuel Abbey centre for all your help and professionalism and for putting me at ease when I visited to have my ears pierced. There were three staff members all lovely helpful girls many thanks.”

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Posted 2 years ago

“Thankyou Kim for being extremely helpful.. very polite and very professional... Thanks again....”

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Posted 2 years ago

“Rhyl store is the best H Samuels And here why . The store staff knows their stuff. they are polite , respectful and help it every way to show off the item . I offer purchase items and always had a great experience . I am slow and look at a few things before choosing the item . I always have their guarantee which works well . Zoe the manger looks after the customers . Good prices a range of quality goods .”

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Posted 2 years ago

“The Trowbridge H.Samuel Kirsty the shop assistant was great very thorough and knew her job and explained about my jewellery repair.Brilliant Service. Thank you.”

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Posted 2 years ago

H Samuel is rated 2.7 based on 343 reviews