H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.79

2.8 Rating 368 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

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Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure where to start, we ordered an engagement ring online on the 1st September, to be told the estimated delivery would be 26th - 30th September; fine, no problem we settled down to wait. Two weeks after the order the funds which had been reserved (but not taken) by H Samuel were returned to the bank with no explanation or contact. Due to it being a weekend, their customer service line was closed so we decided to call into the branch to see if they could pull the order up and confirm the situation, three advisors later and we were no clearer. We then contacted H Samuel Customer Services on the Monday (15th September) to be advised this was common practice as they could not hold payments for more than two weeks and as the order was not yet ready they could not take payment. Dates of 26th / 30th September were re-iterated. On the 26th September we have received no further update so again reverted to H Samuel Customer services who advised they would email the manufacturers for an update and would call us back, as this was a Friday we had to wait until the Monday; no update was received so we called again, to be told they still waiting a response from the manufactures but would email again. 30th September and still no update as to dispatch, we pushed for the matter to be escalated as three days had passed without any response from the Manufactures. We received an email on the 30th to advise that the order could take 4 / 5 weeks; we were currently on 4. We followed up AGAIN on the 2nd October as we still had not received any firm update as to the order and delivery times to be advised they still had not received any response from the manufacturers. We begged that this be escalated further and it was unbelievable that they could not make a call and had to simply rely on emails which were clearly being ignored. We received call from H Samuel on Friday 3rd October to advise that the ring was expected the following week and should be shipped 10th / 13th October. As the online tracking had not been updated and we were now wary we requested a further update on the 7th October and were advised the ring had been received from the manufacturers and was going through final quality checks before being dispatched. 8th October we received an email to advise the order had been cancelled! We called H Samuel to try to find out why - to be told "they would look into it" At this stage we told them to keep the order cancelled, they had wasted enough of our time. We will never use H Samuel again, what was supposed to be a time of happiness and joy was turned into an absolute farse and caused a lot of un-necessary stress.”

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Posted 8 months ago

“Visited Samuels again and again great service, very helpful staff.”

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Posted 8 months ago

“I have tried multiple times to order a particular item which as advertised as in-stock online. My money is taken and my order is accepted only for it to be cancelled a few days later as the item is unavailable.”

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Posted 8 months ago

“Just been to Wakefield branch and both me and my wife were very pleased with the excellent service we had from both Claire and Emma.”

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Posted 8 months ago

“Went to the H Samuel in Lakeside shopping today got my ears pierced by Daisy she was excellent for the first in years my piercings look even, Thankyou”

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Posted 9 months ago

“very bad customer service, I was so disappointed with the store manager Philip and customer line .”

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Posted 10 months ago

“Just been to Samuels St Helens, very good service, helpful and friendly. Certainly would recommend them and will buy from them again.”

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Posted 10 months ago

“Was seen by Toni today she is always very polite and helpful at Chorley H Samuel all the staff are friendly always with a lovely smile my husband shops alot at Christmas and birthdays they always look after him a big 5 star rating 😀”

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Posted 10 months ago

“Very good service. Polite, knowledgeable sales assistant.”

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Posted 11 months ago

“Reena from H Samuel Swansea served me this week excellent service could not do enough I will be sure to return for Christmas to make my next purchase. Well Done Reena Lovely Lady.”

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Posted 11 months ago

“Purchased a Bulova watch today from H Samuel and couldn't be happier with the experience. Sian was super helpful and helped me choose a nice watch and a fantastic deal. Excellent customer experience!”

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Posted 11 months ago

“Great service lovely staff tom was so helpful amd really listened and help me choose my new ring highly recomend x”

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Posted 1 year ago

“I went to the Metro Centre today because I needed a new everyday watch. Ethan helped me choose, without an pushyness, and sold me the one I wanted after altering the metal strap. I have always found this shop a pleasure to visit, even if just browsing.”

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Posted 1 year ago

“Just ordered online using Paypal, and it took old details and just went straight to confirmation without letting me check the details it had pulled through. And now because its on paypal, the individual through virtual assistant has said i cant cancel or change the address. Have to talk to the courier and arrange for it to be sent back. Even tho i havent got any tracking details and it hasnt even been dispatched, and my payment is still pending on paypal. Note, paypal shows my new address as primary, all the address details have been updated on all my cards, so i dont even know why it pulled it through. Havent had any other issues using it over the past year. Just dont get why they cant cancel it....when it hasnt been even sent to dispatch yet. And now there is a risk that the courier could deliver it to my old address, which i dare say will mean i wont get it.”

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Posted 1 year ago

“Very pleased with items and delivery”

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Posted 1 year ago

“Dear H. Samuel Customer Service, I am writing to formally raise a complaint regarding a recent purchase I made from your store. I ordered the Garmin Epix Pro (Gen 2) Men’s 47mm Black Strap Smartwatch based on the product description provided on your website, which indicated that the watch features solar charging capabilities. The primary reason I chose this model was precisely because of the advertised solar functionality. However, upon receiving the item, I was extremely disappointed to discover that the watch does not, in fact, have solar charging – it is simply a digital smartwatch. This misrepresentation has not only caused confusion but also led me to purchase a product that does not meet my needs or expectations. I kindly request that you review the listing and clarify the product details to prevent future misunderstandings. Furthermore, I would appreciate it if you could advise me on how to proceed regarding a return or exchange, as I would not have purchased this item had the description been accurate. Given the misleading nature of the listing and the inconvenience caused, I am also requesting appropriate compensation for the trouble and time wasted due to this issue. Please refer to Order Number: 810490094 for your reference. I look forward to your prompt response and a satisfactory resolution. Kind regards, Miroslav Kolev”

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Posted 1 year ago

“Charanjeet served with a lovely smile! She was very helpful and sorted out my issue quickly”

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Posted 1 year ago

“Lynn at H Samuel Bury Millgate was very helpful and friendly”

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Posted 1 year ago

“I went to your Taunton shop last week.i had my ears redone as the holes had closed over .The man that done it was so helpfully He had first class customer service ..nothink was to much trouble. Shame your Cribb store was not the same which I went on the Saturday...young girls just talking between then self .How can you go to 2 of your shop and not be treated to a first class service .....if I had to give stars for cribb it would be 1 star”

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Posted 1 year ago

“Hayley in store Exeter city branch absolutely wonderful helping us buy our wedding rings 5stars thank you”

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Posted 1 year ago

H Samuel is rated 2.8 based on 368 reviews