H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.79

2.8 Rating 364 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 364 reviews

Customer Service
Communication Channels	Telephone, Email

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to the H Samuel in Lakeside shopping today got my ears pierced by Daisy she was excellent for the first in years my piercings look even, Thankyou”

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Posted 7 months ago

“very bad customer service, I was so disappointed with the store manager Philip and customer line .”

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Posted 8 months ago

“Just been to Samuels St Helens, very good service, helpful and friendly. Certainly would recommend them and will buy from them again.”

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Posted 9 months ago

“Was seen by Toni today she is always very polite and helpful at Chorley H Samuel all the staff are friendly always with a lovely smile my husband shops alot at Christmas and birthdays they always look after him a big 5 star rating 😀”

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Posted 9 months ago

“Very good service. Polite, knowledgeable sales assistant.”

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Posted 9 months ago

“Reena from H Samuel Swansea served me this week excellent service could not do enough I will be sure to return for Christmas to make my next purchase. Well Done Reena Lovely Lady.”

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Posted 9 months ago

“Purchased a Bulova watch today from H Samuel and couldn't be happier with the experience. Sian was super helpful and helped me choose a nice watch and a fantastic deal. Excellent customer experience!”

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Posted 9 months ago

“Great service lovely staff tom was so helpful amd really listened and help me choose my new ring highly recomend x”

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Posted 11 months ago

“I went to the Metro Centre today because I needed a new everyday watch. Ethan helped me choose, without an pushyness, and sold me the one I wanted after altering the metal strap. I have always found this shop a pleasure to visit, even if just browsing.”

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Posted 11 months ago

“Just ordered online using Paypal, and it took old details and just went straight to confirmation without letting me check the details it had pulled through. And now because its on paypal, the individual through virtual assistant has said i cant cancel or change the address. Have to talk to the courier and arrange for it to be sent back. Even tho i havent got any tracking details and it hasnt even been dispatched, and my payment is still pending on paypal. Note, paypal shows my new address as primary, all the address details have been updated on all my cards, so i dont even know why it pulled it through. Havent had any other issues using it over the past year. Just dont get why they cant cancel it....when it hasnt been even sent to dispatch yet. And now there is a risk that the courier could deliver it to my old address, which i dare say will mean i wont get it.”

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Posted 11 months ago

“Very pleased with items and delivery”

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Posted 1 year ago

“Dear H. Samuel Customer Service, I am writing to formally raise a complaint regarding a recent purchase I made from your store. I ordered the Garmin Epix Pro (Gen 2) Men’s 47mm Black Strap Smartwatch based on the product description provided on your website, which indicated that the watch features solar charging capabilities. The primary reason I chose this model was precisely because of the advertised solar functionality. However, upon receiving the item, I was extremely disappointed to discover that the watch does not, in fact, have solar charging – it is simply a digital smartwatch. This misrepresentation has not only caused confusion but also led me to purchase a product that does not meet my needs or expectations. I kindly request that you review the listing and clarify the product details to prevent future misunderstandings. Furthermore, I would appreciate it if you could advise me on how to proceed regarding a return or exchange, as I would not have purchased this item had the description been accurate. Given the misleading nature of the listing and the inconvenience caused, I am also requesting appropriate compensation for the trouble and time wasted due to this issue. Please refer to Order Number: 810490094 for your reference. I look forward to your prompt response and a satisfactory resolution. Kind regards, Miroslav Kolev”

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Posted 1 year ago

“Charanjeet served with a lovely smile! She was very helpful and sorted out my issue quickly”

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Posted 1 year ago

“Lynn at H Samuel Bury Millgate was very helpful and friendly”

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Posted 1 year ago

“I went to your Taunton shop last week.i had my ears redone as the holes had closed over .The man that done it was so helpfully He had first class customer service ..nothink was to much trouble. Shame your Cribb store was not the same which I went on the Saturday...young girls just talking between then self .How can you go to 2 of your shop and not be treated to a first class service .....if I had to give stars for cribb it would be 1 star”

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Posted 1 year ago

“Hayley in store Exeter city branch absolutely wonderful helping us buy our wedding rings 5stars thank you”

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Posted 1 year ago

“Great service...bought a lovely watch..metal strap was too big...Tracey said if I purchase and take it to Timpson she'd reimburse me the cost...fantastic...thanks”

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Posted 1 year ago

“Very poor quality on a set of stud earrings, One of the backs would not stay on”

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Posted 1 year ago

“I am extremely disappointed with H. Samuel in Middlesbrough. I purchased my dream engagement ring in September 2023, and since then, it's been nothing but issues! The ring wasn't cheap, and my partner also took out insurance cover, yet we've had to send the ring for repairs twice already. The first repair took about 3-4 weeks, and now the second one has been dragging on for almost two months, which is absolutely shocking! The customer service is appalling — whenever we try to call, they have no answers and can't explain why the repair is taking so long. It's incredibly frustrating, especially when we're paying for a premium product and service. We should not have to chase them up every day for updates. The rings might look nice, but if you re considering buying an engagement ring and insurance, do yourself a favor and go somewhere else. The poor service has completely overshadowed what should have been a special purchase. Very disappointed”

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Posted 1 year ago

“Walked into the store in Bridgend I asked this lady called Liza about taking one link off my watch,she called Leon who did it for me and said I didn't have to pay for it.She said Happy New year.which was kind off her.i was very happy .”

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Posted 1 year ago

H Samuel is rated 2.8 based on 364 reviews