H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.74

2.7 Rating 343 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently visited the Leicester store on Gallowtree Gate. I have,in the last couple of weeks,chosen 2 rings. I have taken them both back. They were perfectly fine, just not what i was looking for. Thanks to Demi,lovely young lady assistant,i found the perfect diamond ring. Well done H. Samuel. No fuss or drama,just great customer service.”

Helpful Report

Posted 1 year ago

“Witney branch Paul the manager was extremely helpful in dealing with a return and with finding a lost receipt. It took an hour but he went out of his way to help. Excellent”

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Posted 1 year ago

“Went into the Branch at Sutton Coldfield West Midlands. Both Sylvia & Kamma were very helpful”

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Posted 1 year ago

“Bolton branch market place, Annette was extremely helpful in my purchase of necklace for young girl 16.”

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Posted 1 year ago

“My Husband Purchased a cluster ring just over two years ago I had to take it in as small diamond came out was repaire only to fall out again 4 weeks ago only to be told I can't pay to have the one diamond fixed as it comes in a package at £250 in 50 year's that I have shopped in H /S I have never had problems with my diamond rings I can only put it down to buying cheap materials and work is not being done properly we'll I'm very sorry but they have just lost a loyal customer I will also be passing my views onto my Family and friends I now have to collect my ring and take it to another Jewellers to fix it 😡”

Helpful Report

Posted 1 year ago

“my husband bought 2 things in this store and each of them broke several times. the chain keeps getting knots, it's so thin, it's gold and it costs a lot. wrist bracelet, clasp broken twice. I am dissatisfied and I don't want to buy anything there anymore.”

Helpful Report

Posted 1 year ago

“Brought a wedding ring which we were told could be resized if required - I had bad skin at that point - when we took it back as it did need resizing was told it couldnt be done. So I now have a brand new unworn ring which is no good to me”

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Posted 1 year ago

“Lady was very helpful as my recently purchased watch was faulty.Gemma at Walsall branch sorted it all out for me very happy with the service I received.”

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Posted 1 year ago

“I went in to the Braehead branch near Glasgow today 31st June to collect a Claddagh ring I had ordered for my wife as they hadn't got the correct size when I was in a few days before. The girl who served us with long bright red hair was nothing short of rude. We both felt as if we were putting her out, she was hardly under pressure as there was only one other customer in the shop who was solitarily browsing at another counter. Not a smile or a please or thank you was uttered from her the whole time that we were there, I felt she looked down upon us as I don't look so good because of my illness. I was disappointed as the Claddagh ring and it's meaning was a very special gift to my wife. I have Terminal Cancer and it was my gift to her to remember me when I'm not here anymore. The girl who served me when I purchased the ring a few days before was so pleasant and kind to us and joked away with us. I know what it's like to work with the often difficult public, I was a bus driver in Glasgow for thirty years and I had to deal with them and their many complaints, it's not easy.”

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Posted 1 year ago

“I would like to commend the great customer service from Wuhal who works at the Oxford Street branch. I came to view a watch weeks earlier and he talked me through the options. I only came back for him. I bought a garmin watch for my son’s birthday so am looking forward to the response”

Helpful Report

Posted 1 year ago

“I went to the Glenrothes store today but I arrived at 16:50 and was unaware they shut at 5pm. My partner and I just wanted to try wedding rings on as I knew which one I wanted. Lisa was so nice and patient with us even though they were about to close she didn’t rush us out of the store. Very friendly and top customer service.”

Helpful Report

Posted 1 year ago

“Terrible service, went in to buy a Hugo boss watch and the entire time I was there did not greeted once, tried to attract the attention of one of the sales people by asking if the could also adjust the strap and she just bark "£20", that was it. Disgusting service, walked out and went to another jewellers. Sort your customer service out.”

Helpful Report

Posted 1 year ago

“Called into the Glades store to purchase a watch and was served by Alfie, and l just wanted to say that he was very knowledgeable and helpful on all the watches and greatly helped me with my purchase Thank you again”

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Posted 1 year ago

“I'm disappointed with the service at H Samuel. I purchased a wedding double stack ring back in September and bought out insurance; at the time, I was informed it covers the complete set; now that I want to use my ring resize voucher, I'm being told that it will only cover one ring, how does that even make sense, it's a double stack ring how can I resize one and not the other, absolutely ridiculous ring policy. If a ring is bought as a set, surely it should cover the complete set. H Samuel, you should train your staff, particularly at the Huddersfield and Bradford store. I told them that when I purchased the rings, I was told they covered both, and the staff said they couldn't do anything now. Is that how you deal with customers? Appalling! They have no idea what service they are offering and are scamming people. A jewellery shop I would not recommend, and will be sharing my experience with others”

Helpful Report

Posted 1 year ago

“Jill at the Eastbourne branch took time and patience arranging to send my Skagen wrist watch away for a new strap. One happy customer.”

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Posted 1 year ago

“I was really let down by Ernest Jones after being a loyal customer over the years and after a recommendation from a friend who had an eternity ring made I went to H Samuel’s. I had amazing service and advice from Anthea, the Store Manager at the Fareham branch regarding my eternity ring resizing and evaluation. I will definitely use their services again if I need anything in the future. Thank you Anthea.”

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Posted 1 year ago

“Hello Gemma I loved coming back to your shop H Samuel, the 1st time coming there was nearly a year ago, and I came back today 4/5/2024 to have my ears pierced 3 times, you always put me at ease , you took such care with everything, many thanks, hope to see you soon, PS hope you get your new car x”

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Posted 1 year ago

“Do not get your ears pierced in theKingston branch. They did a terrible job piercing my daughters ears. Complained to head office and they didn't care.”

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Posted 1 year ago

“Wonderful experience. My wife and I visited the Canterbury shop last Friday to buy a watch for her birthday.We were served by Moira who gave us her full attention and we benefited from her knowledge with her showing us many watches within our price range. Needless to say, my wife chose a watch of her choice. Marvellous !! Thank you very much Moira.....we shall certainly be back.”

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Posted 1 year ago

“Customer service at H Samuel’s in Merry Hill (West Midlands) was exceptional. The assistant, Kerry, was helpful, polite & very professional. 10/10 in my opinion.”

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Posted 1 year ago

H Samuel is rated 2.7 based on 343 reviews