H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.76

2.8 Rating 351 Reviews

44 %

of reviewers recommend H Samuel

2.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont purchase online you have been informed - false advertised citizen promaster watch came without diver case - returning is an absolute nightmare and you won't get any confirmation when you return for refund nor will you get a quick refund 7-10 working days is what customer service told me - if you pay by Clear Pay you can postpone future payments but only for 2 weeks so you've returned the watch tracking has confirmed this and then the likelyhood is you won't get a refund in time before your next payment goes out if your bank even though you are no longer in possession of the watch as you have returned it to H.Samual for refund. The webchat is also a complete waste of time and incredibly stressful and frushtrating they wont even entertain "helping" unless you say you're returning for refund and even then say "maybe you'll get the right watch and dive box if we fet it from another store" might is not right! We cant live on maybes or maybe this us H.Samuals policy - Maybe we'll give you a refund maybe we won't - all the while all this non-refunded money from customers like me H.Samual can place in their high interest savings account what a clever devious company!”

Helpful Report

Posted 1 year ago

“I have been a customer of Harrow branch over 14yrs but now new employees have taken up and especially the store manager name Jordan has not got professional mannerisms or customer friendly approach. I was really disappointed with his attitude when I requested to see a one earing £129 he said i can't see it with no light reflection in store When I told him how good the previous manger was he said he doesn't care. I didn't want to buy the earing and we have decided not to go to that store anymore. A manger should be a role model for employees and his dress code was so poor compared to smartly dressed employees.”

Helpful Report

Posted 1 year ago

“i’ve had my ears pierced my 1st and 2nd from there place they are all so sweet they talk you through it make sure your happy and is very good prices aswell !!”

Helpful Report

Posted 1 year ago

“3 engagement rings faulty now left with a ring sitting in a box because I'm afraid to wear it incase the diamond comes out again, would not recommend anyone to purchase a ring from here”

Helpful Report

Posted 1 year ago

“This company just scammed over $5000 out of our business account in Australia. They are complete scam artists; criminals!”

Helpful Report

Posted 1 year ago

“Brought a rope chain at £280 first broke 6 weeks in sent for repair only to be told it had been pulled and would cost £58 to repair not so just fell off now 6 weeks since repair fallen apart again in a different place just cheap rubbish shall never buy from Samuel’s again”

Helpful Report

Posted 1 year ago

“Don’t order from this company it’s useless, they use DX delivery services and you don’t get the products you paid for. They are absolutely useless with customer support they simply don’t care”

Helpful Report

Posted 1 year ago

“STAFF AT GLASGOW FORT ,LOVELY CHEERY GIRLS, SO HELPFUL TA VERY MUCH LASSIES😍🥰”

Helpful Report

Posted 1 year ago

“I recently visited the Leicester store on Gallowtree Gate. I have,in the last couple of weeks,chosen 2 rings. I have taken them both back. They were perfectly fine, just not what i was looking for. Thanks to Demi,lovely young lady assistant,i found the perfect diamond ring. Well done H. Samuel. No fuss or drama,just great customer service.”

Helpful Report

Posted 1 year ago

“Witney branch Paul the manager was extremely helpful in dealing with a return and with finding a lost receipt. It took an hour but he went out of his way to help. Excellent”

Helpful Report

Posted 1 year ago

“Went into the Branch at Sutton Coldfield West Midlands. Both Sylvia & Kamma were very helpful”

Helpful Report

Posted 1 year ago

“Bolton branch market place, Annette was extremely helpful in my purchase of necklace for young girl 16.”

Helpful Report

Posted 1 year ago

“My Husband Purchased a cluster ring just over two years ago I had to take it in as small diamond came out was repaire only to fall out again 4 weeks ago only to be told I can't pay to have the one diamond fixed as it comes in a package at £250 in 50 year's that I have shopped in H /S I have never had problems with my diamond rings I can only put it down to buying cheap materials and work is not being done properly we'll I'm very sorry but they have just lost a loyal customer I will also be passing my views onto my Family and friends I now have to collect my ring and take it to another Jewellers to fix it 😡”

Helpful Report

Posted 1 year ago

“my husband bought 2 things in this store and each of them broke several times. the chain keeps getting knots, it's so thin, it's gold and it costs a lot. wrist bracelet, clasp broken twice. I am dissatisfied and I don't want to buy anything there anymore.”

Helpful Report

Posted 1 year ago

“Brought a wedding ring which we were told could be resized if required - I had bad skin at that point - when we took it back as it did need resizing was told it couldnt be done. So I now have a brand new unworn ring which is no good to me”

Helpful Report

Posted 1 year ago

“Lady was very helpful as my recently purchased watch was faulty.Gemma at Walsall branch sorted it all out for me very happy with the service I received.”

Helpful Report

Posted 1 year ago

“I went in to the Braehead branch near Glasgow today 31st June to collect a Claddagh ring I had ordered for my wife as they hadn't got the correct size when I was in a few days before. The girl who served us with long bright red hair was nothing short of rude. We both felt as if we were putting her out, she was hardly under pressure as there was only one other customer in the shop who was solitarily browsing at another counter. Not a smile or a please or thank you was uttered from her the whole time that we were there, I felt she looked down upon us as I don't look so good because of my illness. I was disappointed as the Claddagh ring and it's meaning was a very special gift to my wife. I have Terminal Cancer and it was my gift to her to remember me when I'm not here anymore. The girl who served me when I purchased the ring a few days before was so pleasant and kind to us and joked away with us. I know what it's like to work with the often difficult public, I was a bus driver in Glasgow for thirty years and I had to deal with them and their many complaints, it's not easy.”

Helpful Report

Posted 1 year ago

“I would like to commend the great customer service from Wuhal who works at the Oxford Street branch. I came to view a watch weeks earlier and he talked me through the options. I only came back for him. I bought a garmin watch for my son’s birthday so am looking forward to the response”

Helpful Report

Posted 1 year ago

“I went to the Glenrothes store today but I arrived at 16:50 and was unaware they shut at 5pm. My partner and I just wanted to try wedding rings on as I knew which one I wanted. Lisa was so nice and patient with us even though they were about to close she didn’t rush us out of the store. Very friendly and top customer service.”

Helpful Report

Posted 1 year ago

“Terrible service, went in to buy a Hugo boss watch and the entire time I was there did not greeted once, tried to attract the attention of one of the sales people by asking if the could also adjust the strap and she just bark "£20", that was it. Disgusting service, walked out and went to another jewellers. Sort your customer service out.”

Helpful Report

Posted 1 year ago

H Samuel is rated 2.8 based on 351 reviews