I have been a customer of Harrow branch over 14yrs but now new employees have taken up and especially the store manager name Jordan has not got professional mannerisms or customer friendly approach. I was really disappointed with his attitude when I requested to see a one earing £129 he said i can't see it with no light reflection in store When I told him how good the previous manger was he said he doesn't care. I didn't want to buy the earing and we have decided not to go to that store anymore. A manger should be a role model for employees and his dress code was so poor compared to smartly dressed employees.