H Samuel service is apalling, stay away! I have ordered a necklace the 31st of October as it was at a discount, therefore I bought an unrefundable gift card to pay for it. 5 days later I receive an email stating that the necklace is out of stock therefore they will be cancelling my order and refunding my money back (I had bought the unrefundable gift card for this necklace in specific, therefore I would be stuck with a gift card that I did not want). I went on their website to see that they still had the necklace in stock, just at more than double the price I had bought it! A week after the purchase and I'm still having to deal with H Samuel to solve this issue!, they have mentioned they would give me price match guarantee just that I need to repurchase the necklace at full price, which I did and now they are saying that I have to wait a week, until the item arrives, to get my money back (which is more than double of what I have paid for the necklace originally!). I absolutely do not recommend, will not be shopping here again.