No acknowledgment of my presence when I entered and waited too long to be seen. I counted only one or two other customers so they were hardly busy. When I was noticed the surly sales assistant didn’t give me a greeting or a smile or anything. Not a good first impression and I’ve bought jewellery online from their website. Preferable really as the lady I encountered was offhand like it was too much effort to practise good customer service and she just couldn’t be bothered quite frankly. Rubbish customer care and just an unfriendly vibe - took my custom elsewhere to a different jewellers where they were really pleasant and helpful so they had my £200 customs, not H Samuels. I’ll never go there again.