I bought a bracelet just before lockdown, it was too long so they shortened it by one pin. Because of lock down I didn’t wear it and stored it in its box. Then I went to put it on, and the pin fell out, so I returned it to shop, they said it wasn’t one of theirs, lucky for me I had the receipt, they then agreed to send it away to be repaired, it took 6 weeks, and they charged me £28. Never ever will I ever shop in samuels again. I should have known better, having previously bought my partner a bracelet, which was wrongly fixed, and wouldn’t connect to the padlock, because I bought this bracelet for a special occassion, I was reluctant to ask for a refund, so I took it to a REPUTABLE jeweller, who added a link to make it wearable. STAY AWAY FROM H SAMUELS, they are rubbish. The staff are not much better.