Took watch in for new spring pin in metal strap,branch sent watch back to Seiko, waited for estimate, never came as branch had lost my details. When I called in to branch told it would be £85.00, had watch returned not repaired, went into local family jewellers who fitted a pin there and then for £3... Worked for H.Samuel in the seventies and we did this type of repair in-store, where has the customer service gone? Have always felt a loyalty to the store as used to work for company but with that blatant attempt to over charge,I will think again next time.
2 years ago
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