Ordered a ring online for Christmas, purchased a gift voucher from my employer to use specifically for the purchase and didn't buy this voucher until the ring was ordered to make sure all was ok. The following day received an email saying the order is cancelled 'at my request' but after contacting customer services I found out it was cancelled as it now isn't in stock. Extremely poor customer service from Charles in relation to this and definitely wouldn't recommend buying from here, I certainly won't buy from here again.
4 months ago
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