I am extremely disappointed with H. Samuel in Middlesbrough. I purchased my dream engagement ring in September 2023, and since then, it's been nothing but issues! The ring wasn't cheap, and my partner also took out insurance cover, yet we've had to send the ring for repairs twice already. The first repair took about 3-4 weeks, and now the second one has been dragging on for almost two months, which is absolutely shocking! The customer service is appalling — whenever we try to call, they have no answers and can't explain why the repair is taking so long. It's incredibly frustrating, especially when we're paying for a premium product and service. We should not have to chase them up every day for updates. The rings might look nice, but if you re considering buying an engagement ring and insurance, do yourself a favor and go somewhere else. The poor service has completely overshadowed what should have been a special purchase. Very disappointed