I wouldn’t even go for a star given the customer service experience I encountered in H Samuel - Westfield White City store. The Assistent Store Manager treated me as one of his employees and threaten me there will be no solution for my purchase in my favour. I left the store extremely dissapointed. Went to Ernest Jonest instead (which guess what? Is part of the same company). I have received outstanding customer service from all the stuff which were very professional and well trained/informed. I don’t recommend H Samuel - Westfield White City, try to avoid if you are not looking to ruin your day. Alexandr