If you want to buy a watch ,DON'T go to H Samuel If you want to buy a watch , steer clear of H Samuel. In my opinion they are living on past glories. I bought a new Seiko watch from these people and after 6 months the pins started falling out of the strap. On taking it back to the shop , I was informed smugly that the strap is not covered under guarantee and I should have bought 'a Premium' insurance. What sort of workmanship needs a guarantee of any product that fails completely after 6 months ? Truly pathetic. On emailing their customer service , I received a trite automated reply and that's it......no offer of replacement. Sad to see a once respected brand turn into this Ratner-type organisation.