I ordered some items from h samuel on 27th December and the expected delivery date was 31st December. It is now the 13th of January and I have only received 1 out of the 3 items. After countless unanswered emails and facebook message and contacting via the site, 1 customer service agent emailed me back and with a very poor sarcastic attitude. They are now lying that the item was delivered on 9th Jan and signed for (haven't even bothered to say which one) and now I am waiting again. There is no way this can be true as I work from home and I am the only person who would have home to collect it. A nightmare.