Worst customer service ever, very rude staff, specially the manager in the London store in Oxford circus. They sell stuff that has been used, probably returns or ex displays, and it's damaged, be very careful because if you don't notice it, and try to return it, they will blame you. This happened to me when I tried to return the wedding ring my boyfriend bought for me and it was too big. The manager was horrible to me, and told me it had been used! That means that when he bought it, it wasn't new.. I had to pay to have it resized, when I perfectly knew they have them in different sizes. Very upsetting having to keep such an important ring that you are going to wear everyday, when you know it wasn't new. Quality is also bad, and pictures online don't show the real item. I have also tried the click and collect service, and when I went to collect the item, it was all damaged. The girl in the store told me that it was the material that was like that, excuse me? I'm not stupid and it was all scratched! She was very rude, and wanted me to pay more for ordering the exact same item again. A place that I would recommend to stay away from.