Will never shop at H.samuels Derby store again! What was suppose to be a once in a lifetime amazing experience of being engaged has turned into a emotional & upset experience with this company. I have been waiting over 3 weeks for a ring to be sized up therefore engaged a month and still no sign of the ring. Rang complaints to be told it would be back a certain date because it has already gone past the date stated it to be back in store and still AGAIN the ring is no where to be seen. This is shocking customer service. Staff rude everytime i rang being argumentive on the phone and to be told they would have to see if I get a refund?! Well the policy states I WILL by law receive a refund because they have had the ring more than I have. Shocking service and I will be taking this company further for causing such distress.